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Chat 9.25.2013 Comments

October 3, 2013 - Posted in #wjchat archives , Web Journalism Posted by:

12:01 a.m. PDT | 09.26.2013
RT @wjchat: Welcome to the 186th episode of #wjchat, a weekly discussion for Web journalists. #wjchat

Robert Hernandez
@webjournalist


12:01 a.m. PDT | 09.26.2013
Welcome to @michaelerard who’s tackled online comments with this piece in @nytimes http://t.co/AQ7vau185d #wjchat

wjchat
@wjchat


12:02 a.m. PDT | 09.26.2013
NOTE TO FOLLOWERS: It’s time for #wjchat expect a flood of journo-related tweets connected to commenting. Join us!

Robert Hernandez
@webjournalist


12:02 a.m. PDT | 09.26.2013
RT @wjchat: Welcome to @michaelerard who’s tackled online comments with this piece in @nytimes http://t.co/AQ7vau185d #wjchat

Robert Hernandez
@webjournalist


12:02 a.m. PDT | 09.26.2013
@wjchat Hi, thanks for inviting me to do this. #wjchat

michael erard
@michaelerard


12:03 a.m. PDT | 09.26.2013
Very funny @michaelerard Thump, thump. <Feedback> Is this thing on? #wjchat

Nick Kellet
@NickKellet


12:03 a.m. PDT | 09.26.2013
@wjchat After a summer break, I’m back to school-ing with #wjchat. Hi, from Boston!

Stacey Resnikoff
@staceyresnikoff


12:03 a.m. PDT | 09.26.2013
Before we get started: We’ve got winners! #wjchat is giving away a registration to #ONA13. We had more than 165 of you put your names in.

wjchat
@wjchat


12:03 a.m. PDT | 09.26.2013
My apologies to my followers, but it’s #wjchat time. This week’s chat is all about online commenting.

Gene Park
@GenePark


12:03 a.m. PDT | 09.26.2013
We’d like to thank @dkiesow and @webjournalist who donated their extra conference passes. #wjchat

wjchat
@wjchat


12:04 a.m. PDT | 09.26.2013
(make that 65) And our winners are: Tiffany Kelly / @LATiffanyKelly AND Stephanie Grimes / @steph_grimes #wjchat #ONA13

wjchat
@wjchat


12:04 a.m. PDT | 09.26.2013
RT @michaelerard: I’m hosting a @wjchat at 8 pm ET about web comments. Which I wrote abt, you might have noticed. #wjchat

Travis Nichols
@travisjnichols


12:04 a.m. PDT | 09.26.2013
Today seems to be the Day of Twitter Chats — now up, #wjchat!

Shayna
@AdinaArrow


12:04 a.m. PDT | 09.26.2013
@GenePark @wjchat @lwalsh you’ve got it all wrong. It’s 10am Australian Eastern Standard Time. Watch them flood in now! :) #wjchat

Dave Meddows
@davemeddows


12:05 a.m. PDT | 09.26.2013
RT @wjchat: Welcome to @michaelerard who’s tackled online comments with this piece in @nytimes http://t.co/AQ7vau185d #wjchat

Ken Curtin
@kencurtin


12:05 a.m. PDT | 09.26.2013
Following #wjchat as we come back from speaking at #utpio13 on social media. Seems fitting! (And I’m not driving)

Natalie
@nataliewardel


12:05 a.m. PDT | 09.26.2013
Congratulations! MT @wjchat: And our #ONA13 winners are: Tiffany Kelly / @LATiffanyKelly AND Stephanie Grimes / @steph_grimes #wjchat

Robert Hernandez
@webjournalist


12:05 a.m. PDT | 09.26.2013
. @LATiffanyKelly @steph_grimes if either of you cannot make it to #ONA13, please DM @wjchat and we’ll look at runners up #wjchat

wjchat
@wjchat


12:06 a.m. PDT | 09.26.2013
.@wjchat Hi all! Alex checking in from SIlicon Valley. Very important topic tonight as journalism/media moves forward. #wjchat

Alex J. Martin
@amartinmedia


12:06 a.m. PDT | 09.26.2013
Also here is @travisjnichols who wrote the novel w/ the commenter narrator. he’s got moderator experience. #wjchat

michael erard
@michaelerard


12:07 a.m. PDT | 09.26.2013
Congrats again! @LATiffanyKelly @steph_grimes reach out to @webjournalist He will take care of things. #ONA13 #wjchat

wjchat
@wjchat


12:08 a.m. PDT | 09.26.2013
#skillset @michaelerard: Also here is @travisjnichols who wrote the novel w/ the commenter narrator. he’s got moderator experience #wjchat

Travis Nichols
@travisjnichols


12:08 a.m. PDT | 09.26.2013
Let’s get going! Please introduce yourself, respond to questions & share your knowledge! #DontJustBeALurker #wjchat

wjchat
@wjchat


12:08 a.m. PDT | 09.26.2013
@steph_grimes woot! Looks like I will see you in Atlanta! #wjchat

Natalie
@nataliewardel


12:08 a.m. PDT | 09.26.2013
RT @wjchat: Let’s get going! Please introduce yourself, respond to questions & share your knowledge! #DontJustBeALurker #wjchat

michael erard
@michaelerard


12:09 a.m. PDT | 09.26.2013
gonna split my attention b/w #BreakingBadMarathon & #wjchat tonight

Paul de Revere
@pderevere


12:09 a.m. PDT | 09.26.2013
Aloha from Hawaii, fellow #wjchat folks. I’m Gene, engagement editor for Honolulu @CivilBeat, where we pride ourselves in civil discourse.

Gene Park
@GenePark


12:09 a.m. PDT | 09.26.2013
PROTIP: Spare non- #wjchat people by starting your reply with @wjchat or a warning like this from @GenePark https://t.co/JdrgrdhqrM

wjchat
@wjchat


12:10 a.m. PDT | 09.26.2013
Hello! We’re http://t.co/laVALzDkSe, a new approach to engaging content online. Excited to see this discussion. #wjchat

ReadrBoard
@ReadrBoard


12:10 a.m. PDT | 09.26.2013
@wjchat Hey, Bailey here! I work for @KENS5 as a digital content producer. Whoop whoop! #wjchat

Bailey McGowan
@baileylmcgowan


12:10 a.m. PDT | 09.26.2013
are @jason_b_kohn @mariekshan here? been talking to them all day about comments. #wjchat

michael erard
@michaelerard


12:10 a.m. PDT | 09.26.2013
@wjchat Hi! Jen, social media + more at @ONA, inc. many things #ONA13, following along from a train. #wjchat

Jen Mizgata
@JMizgata


12:10 a.m. PDT | 09.26.2013
RT @wjchat: Let’s get going! Please introduce yourself, respond to questions & share your knowledge! #DontJustBeALurker #wjchat

Paul de Revere
@pderevere


12:11 a.m. PDT | 09.26.2013
RT @GenePark: My apologies to my followers, but it’s #wjchat time. This week’s chat is all about online commenting.

Paul de Revere
@pderevere


12:11 a.m. PDT | 09.26.2013
RT @GenePark: My apologies to my followers, but it’s #wjchat time. This week’s chat is all about online commenting.

michael erard
@michaelerard


12:11 a.m. PDT | 09.26.2013
@wjchat Hello from the Green Mt State, @PhilipTortora I’m the web & social media editor for Burlington Free Press. #wjchat

Philip Tortora
@PhilipTortora


12:11 a.m. PDT | 09.26.2013
@JMizgata @wjchat @ONA also doing the train thing! :) #wjchat

Dave Meddows
@davemeddows


12:11 a.m. PDT | 09.26.2013
First, let’s get started with a Lightning Round for only our host @michaelerard to answer. (You’ll get your turn, soon). #wjchat

wjchat
@wjchat


12:12 a.m. PDT | 09.26.2013
@wjchat I’m a freelance journalist, mostly writing about music, from #Florida #wjchat

Paul de Revere
@pderevere


12:12 a.m. PDT | 09.26.2013
RT @webjournalist: NOTE TO FOLLOWERS: It’s time for #wjchat expect a flood of journo-related tweets connected to commenting. Join us!

Miguel Rosa
@Miguelrosatv


12:12 a.m. PDT | 09.26.2013
#wjchat John Kroll, former comment czar at The Plain Dealer/cleveland.com.

John Kroll Digital
@jkrolldigital


12:13 a.m. PDT | 09.26.2013
LR1 @michaelerard What inspired you to write your piece? Why the history? Why now? Why the technological determinism? #wjchat

wjchat
@wjchat


12:14 a.m. PDT | 09.26.2013
@wjchat Aloha from Hawaii. #wjchat

Jared Kuroiwa
@JKuroiwa


12:14 a.m. PDT | 09.26.2013
@wjchat some people were ragging on my first book. I talked to the community coordinator, who had a fistful of 1st amdmnt args #wjchat

michael erard
@michaelerard


12:15 a.m. PDT | 09.26.2013
@wjchat Melanie from NYC saying hello. Former journo now in advertising. Will be half-chatting tonight #wjchat

Melanie Deziel
@mdeziel


12:15 a.m. PDT | 09.26.2013
@wjchat later i got interested in the attention economy. “The tragedy of the comments is a tragedy of the commons” #wjchat

michael erard
@michaelerard


12:15 a.m. PDT | 09.26.2013
Checking in to #wjchat!!

Shauna Stuart
@ShaunaReporter


12:16 a.m. PDT | 09.26.2013
LR2 @michaelerard Bottom line, what are comments supposed to be for, or to achieve? #wjchat

wjchat
@wjchat


12:16 a.m. PDT | 09.26.2013
@wjchat And the tech detrmnsm? All the args abt comments spoke to American culture, human psych, but not what the web gave us. #wjchat

michael erard
@michaelerard


12:16 a.m. PDT | 09.26.2013
@wjchat Howdy all, Chris here from NC, no titles worth mentioning. Independent/freelance journo. At work but will have one eye on #wjchat

C. Russell Clark
@crussellclark


12:16 a.m. PDT | 09.26.2013
I’m @saleemkhan, innovationist journalist in Toronto. This is my chat account. Share your #NewsChallenge idea http://t.co/gxB20roPYk #wjchat

Saleem Khan
@SaleemChat


12:17 a.m. PDT | 09.26.2013
RT @michaelerard: @wjchat later i got interested in the attention economy. “The tragedy of the comments is a tragedy of the commons” #wjchat

wjchat
@wjchat


12:18 a.m. PDT | 09.26.2013
@michaelerard @wjchat What’s the focus with comments? Is that the only means people can contribute? #wjchat

Nick Kellet
@NickKellet


12:18 a.m. PDT | 09.26.2013
@michaelerard @wjchat I’m also fascinated by the Attention Economy / Participation Age etc #wjchat

Nick Kellet
@NickKellet


12:19 a.m. PDT | 09.26.2013
@wjchat I’m ready! Alex with @CBSNews #wjchat.

Alex Romano
@alexromano


12:19 a.m. PDT | 09.26.2013
… and last of the lightning round: LR3 @michaelerard What gets you excited about the future/potential of online comments? #wjchat

wjchat
@wjchat


12:20 a.m. PDT | 09.26.2013
@wjchat I’m a journalism major at SFSU and currently the social media editor for our college newspaper @XpressNews #wjchat

Chris Sanchez
@chrizanchez


12:21 a.m. PDT | 09.26.2013
@wjchat I’m also excited by talking/writing abt comments — it makes SO much visible/concrete that othrwise goes unsaid #wjchat

michael erard
@michaelerard


12:21 a.m. PDT | 09.26.2013
@michaelerard @wjchat What’s your thoughts on Medium and QZ and RapGenius >> Shrinking unit of comment + adding focus #wjchat

Nick Kellet
@NickKellet


12:21 a.m. PDT | 09.26.2013
Now it’s time for everybody to comment! #wjchat

wjchat
@wjchat


12:22 a.m. PDT | 09.26.2013
Here’s the first question…#wjchat

wjchat
@wjchat


12:22 a.m. PDT | 09.26.2013
Q1 Are volume/quality of comments a valid metric for engagement? Have comments replaced page views as an engagement metric? Why/not? #wjchat

wjchat
@wjchat


12:22 a.m. PDT | 09.26.2013
OHAI #WJCHAT I AM CAT. WE ARE INTERNET. http://t.co/ENINiVhvpa

Digital First cat
@DFNewsCat


12:23 a.m. PDT | 09.26.2013
RT @kimbui: BTW, we’re hiring mobile experts for content here at KPCC. Apply. Really. http://t.co/HeTAop6Mu1 #wjchat #ascjweb

Jim Welch
@CTnewshound


12:23 a.m. PDT | 09.26.2013
@wjchat def a valid metric. True engagement. But in addition to PVs not instead of. #wjchat

Dave Meddows
@davemeddows


12:23 a.m. PDT | 09.26.2013
#WJChat #A1 Are comments a valid metric for engagement? Yes, ONE metric, but not the be-all and end-all. It’s more complex.

Saleem Khan
@SaleemChat


12:24 a.m. PDT | 09.26.2013
@wjchat A1 Yes and no. Comments mean they read it but don’t necessarily mean you’re really engaging. Trolls are real… #wjchat

Bailey McGowan
@baileylmcgowan


12:24 a.m. PDT | 09.26.2013
A1 @wjchat comments are almost more important than the views because it shows engagement, at least on social platforms #wjchat

Alex Romano
@alexromano


12:24 a.m. PDT | 09.26.2013
@wjchat A1. Comments for the sake of comments can produce a lot of page views and a lot of nastiness. Quality covos. trump views.#wjchat

Ivan Lajara
@ivanlajara


12:24 a.m. PDT | 09.26.2013
@wjchat A1. It’s a more telling metric than most. It tells you if your pub is exploring the right storie or not. #Pageviewsaredead #wjchat

Alex J. Martin
@amartinmedia


12:24 a.m. PDT | 09.26.2013
@wjchat Hi all! I am Kelly of @cironline & also half of the duo behind @wjchat tonight #wjchat

Kelly Chen
@chenkx


12:24 a.m. PDT | 09.26.2013
@wjchat Q1 Volume of comments alone is not a marker for engagement. It could be a bunch of people shouting to themselves. #wjchat

Gene Park
@GenePark


12:25 a.m. PDT | 09.26.2013
@wjchat Comments can be gamed. Quality is subjective & algorithms cannot measure. Staff to judge comments is too much for most pubs. #wjchat

Lance Agena
@lance_agena


12:25 a.m. PDT | 09.26.2013
@wjchat Quality over quantity is the better measurement. The conversation, however, doesn’t always live in the comments section. #wjchat

Steve Saldivar
@stevesaldivar


12:25 a.m. PDT | 09.26.2013
RT @davemeddows: @wjchat def a valid metric. True engagement. But in addition to PVs not instead of. #wjchat

wjchat
@wjchat


12:25 a.m. PDT | 09.26.2013
.@baileylmcgowan I don’t think comments are always a guarantee that people have read / listened / watched. #wjchat

Saleem Khan
@SaleemChat


12:25 a.m. PDT | 09.26.2013
@wjchat Comments are less passive than hitting a like or RT button so they do indicate more engagement in that sense #wjchat

Chris Sanchez
@chrizanchez


12:25 a.m. PDT | 09.26.2013
@alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

Bailey McGowan
@baileylmcgowan


12:25 a.m. PDT | 09.26.2013
@wjchat A1. It goes like this for engagement: quality comments > quantity comments > pageviews. #wjchat

Alex J. Martin
@amartinmedia


12:25 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

Saleem Khan
@SaleemChat


12:26 a.m. PDT | 09.26.2013
RT @chenkx: @wjchat Hi all! I am Kelly of @cironline & also half of the duo behind @wjchat tonight #wjchat

michael erard
@michaelerard


12:26 a.m. PDT | 09.26.2013
@wjchat Volume is meaningless without context…can be a measure of ‘heartwarmingness’ or of controversy #wjchat

Marissa Daisy Alioto
@daisandconfused


12:26 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

Alex Romano
@alexromano


12:26 a.m. PDT | 09.26.2013
@SaleemChat @baileylmcgowan We always have comments where readers ask questions about things specifically answered in the article. #wjchat

Gene Park
@GenePark


12:26 a.m. PDT | 09.26.2013
@SaleemChat Thus the troll mention. It does mean people are present though #wjchat

Bailey McGowan
@baileylmcgowan


12:26 a.m. PDT | 09.26.2013
He solved the internet! RT @amartinmedia: A1. It goes like this for engagement: quality comments > quantity comments > pageviews. #wjchat

wjchat
@wjchat


12:26 a.m. PDT | 09.26.2013
@wjchat Q1 In my opinion, I think comments are a small metric but not a dominate one people comment for good/bad reasons. #wjchat

Robert Hernandez
@webjournalist


12:26 a.m. PDT | 09.26.2013
@wjchat privacy issues always exist. If you aren’t named Jane Smith you just aren’t going to comment as much on a page. #wjchat

Promotions City
@PromotionsCity


12:26 a.m. PDT | 09.26.2013
.@baileylmcgowan @alexromano Again, I disagree. Smart people do comment. They just get fed up when things get too unruly. #wjchat

Saleem Khan
@SaleemChat


12:26 a.m. PDT | 09.26.2013
@wjchat A1 volume/quality of comments are probably a better reflection of bounce rate than page views #wjchat

Paul de Revere
@pderevere


12:26 a.m. PDT | 09.26.2013
@GenePark @SaleemChat @baileylmcgowan who answers them usually? #wjchat

Kelly Chen
@chenkx


12:26 a.m. PDT | 09.26.2013
@wjchat of course, that is as boiled down as can be. It’s more intricate than that, but it’s a better way to gauge your audience. #wjchat

Alex J. Martin
@amartinmedia


12:27 a.m. PDT | 09.26.2013
RT @baileylmcgowan @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat I like that.

Matt Mikus
@mikusmatt


12:27 a.m. PDT | 09.26.2013
@baileylmcgowan @alexromano @wjchat that should not be considered the smartest advice you’ve received. #wjchat

Dave Meddows
@davemeddows


12:27 a.m. PDT | 09.26.2013
@wjchat A1. Are the comments conversations or shouting matches? Did they further the understanding of the topic? #wjchat

Ivan Lajara
@ivanlajara


12:27 a.m. PDT | 09.26.2013
@GenePark @SaleemChat oh that’s a favorite of mine. Usually, another commenter calls them out. I can wait 5 mins and see it happen #wjchat

Bailey McGowan
@baileylmcgowan


12:27 a.m. PDT | 09.26.2013
@chenkx @SaleemChat @baileylmcgowan Sometimes me, sometimes the community pointing out the obvious to them. #wjchat

Gene Park
@GenePark


12:27 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

michael erard
@michaelerard


12:27 a.m. PDT | 09.26.2013
@wjchat A1 comments aren’t always a measure of success. Many people will share your story but don’t want to take the time to comment #wjchat

Stephanie Grimes
@steph_grimes


12:27 a.m. PDT | 09.26.2013
Q2 @PopSci shut comments yesterday, citing negative impact studies and a war on science. Are they right? http://t.co/Z153kroXzN #wjchat

wjchat
@wjchat


12:27 a.m. PDT | 09.26.2013
.@chenkx @GenePark @baileylmcgowan Who answers the commenters? #wjchat

Saleem Khan
@SaleemChat


12:28 a.m. PDT | 09.26.2013
@SaleemChat @alexromano That’s fine, this is just what i’ve observed. #wjchat

Bailey McGowan
@baileylmcgowan


12:28 a.m. PDT | 09.26.2013
@wjchat A1: Volume of comments is a good metric for engagement, better than pageviews, because pageviews could just be bounces. #wjchat

Ryan Gorman
@GormoJourno


12:28 a.m. PDT | 09.26.2013
Just joining in. Matt from NW Indiana Post-Tribune. Nice to meet you all (or y’all?). #wjchat

Matt Mikus
@mikusmatt


12:28 a.m. PDT | 09.26.2013
@davemeddows @baileylmcgowan @wjchat it’s fairly true…Yet there’s still many people who leave intelligent thoughtful comments #wjchat

Alex Romano
@alexromano


12:28 a.m. PDT | 09.26.2013
@michaelerard @wjchat I’m a little biased as I’m a huge advocate of crowdsourcing and participation #wjchat – I like the direction

Nick Kellet
@NickKellet


12:28 a.m. PDT | 09.26.2013
Interesting #wjchat unfolding over at @wjchat on online comments.

Matthew T. Hall
@SDuncovered


12:28 a.m. PDT | 09.26.2013
@davemeddows @alexromano @wjchat I should’ve clarified that with “about commenters” but this is twitter, move fast! #wjchat

Bailey McGowan
@baileylmcgowan


12:29 a.m. PDT | 09.26.2013
@wjchat Q2 Every org has to make its own decision I think it’s right for them. I think This American Life shutdown comments too. #wjchat

Robert Hernandez
@webjournalist


12:29 a.m. PDT | 09.26.2013
It is RT @SDuncovered Interesting #wjchat unfolding over at @wjchat on online comments.

Nick Kellet
@NickKellet


12:29 a.m. PDT | 09.26.2013
Q1) Comments are absolutely a valuable metric! But I wouldn’t think of the as “replacing” page views. #wjchat

Shauna Stuart
@ShaunaReporter


12:29 a.m. PDT | 09.26.2013
@ReadrBoard @SaleemChat @alexromano Yes, it is hard to go the extra mile and put it all down, surprises me how often people do #wjchat

Bailey McGowan
@baileylmcgowan


12:29 a.m. PDT | 09.26.2013
@wjchat Late to tonight’s chat, hi everybody! Social Media Manager & digital producer for WLTX TV Columbia, SC #wjchat

Derry London
@Derry_London


12:29 a.m. PDT | 09.26.2013
@wjchat A2 absolutely. when in doubt, just shut the comments down imo. #wjchat

Paul de Revere
@pderevere


12:29 a.m. PDT | 09.26.2013
Are comments unsexy today? Is Annotations the new kid on the block? #wjchat

Nick Kellet
@NickKellet


12:29 a.m. PDT | 09.26.2013
@SaleemChat @baileylmcgowan @alexromano What’s amazing is these simple behavioral facts aren’t known. #wjchat #communicationresearch

michael erard
@michaelerard


12:29 a.m. PDT | 09.26.2013
.@wjchat. Sometimes, A Q in comment can increase/further the understanding of topic. I value that tremendously. #wjchat

Ivan Lajara
@ivanlajara


12:29 a.m. PDT | 09.26.2013
.@wjchat Wait, what’s Q2? Things are moving fast tonight… #wjchat

Matt Mikus
@mikusmatt


12:29 a.m. PDT | 09.26.2013
@wjchat A2. Shutting down comments on any site, to me, should be absolute last resort. #wjchat

Alex J. Martin
@amartinmedia


12:29 a.m. PDT | 09.26.2013
@wjchat will never understand the uneducated comments, 3 paragraphs long, on Facebook business page posts. #wjchat

Promotions City
@PromotionsCity


12:30 a.m. PDT | 09.26.2013
Q2 #wjchat May be OK to drop comments if they weren’t willing to deal w/ them properly, but don’t claim you’re heroically saving Science

John Kroll Digital
@jkrolldigital


12:30 a.m. PDT | 09.26.2013
RT @SDuncovered: Interesting #wjchat unfolding over at @wjchat on online comments.

Mario Koran
@MarioKoran


12:30 a.m. PDT | 09.26.2013
@alexromano @baileylmcgowan @wjchat do you guys comment on stuff? #wjchat

Dave Meddows
@davemeddows


12:30 a.m. PDT | 09.26.2013
#WJChat #A2 My friend @mathewi says @PopSci and @SuzanneLaBarre are wrong to shut comments http://t.co/Mew5ThNI1L but I see both sides.

Saleem Khan
@SaleemChat


12:30 a.m. PDT | 09.26.2013
@wjchat Haters ‘gonna hate. Not everyone will like your work. And that’s okay, says Ira Glass: http://t.co/il7YVNU88V #wjchat

Steve Saldivar
@stevesaldivar


12:30 a.m. PDT | 09.26.2013
RT @jkrolldigital: Q2 #wjchat May be OK to drop comments if they weren’t willing to deal w/ them properly, but don’t claim you’re heroicall

Alex J. Martin
@amartinmedia


12:30 a.m. PDT | 09.26.2013
@wjchat A2: I think shutting comments as a whole is wrong. We take a multi-pronged approach. Unmoderated, moderated, or read only. #wjchat

Ryan Gorman
@GormoJourno


12:30 a.m. PDT | 09.26.2013
A2. Totally wrong if people want to comment they should be allowed, but put measures in place to get rid of the racism and hate #wjchat.

Alex Romano
@alexromano


12:30 a.m. PDT | 09.26.2013
q2) Moderating comments also takes editorial judgement. Community managers need to decide when commentary veers into trolling. #wjchat

Shauna Stuart
@ShaunaReporter


12:30 a.m. PDT | 09.26.2013
@mikusmatt we got you! Q2 was @PopSci right to shut off comments? http://t.co/iWqBtHTs0x #wjchat

wjchat
@wjchat


12:31 a.m. PDT | 09.26.2013
A2 I think my answer to that is another question: where is the digital community around their content to correct and engage? #wjchat

Marissa Daisy Alioto
@daisandconfused


12:31 a.m. PDT | 09.26.2013
@wjchat A1 commenters are the squeaky wheel. They are loud. But remember there are quieter wheels (content) you can’t ignore #wjchat

Natalie
@nataliewardel


12:31 a.m. PDT | 09.26.2013
A1: @wjchat Engagement vs pageviews isn’t in competition. Engagement builds brand loyalty & brand legitimacy, which will help PVs #wjchat

Derry London
@Derry_London


12:32 a.m. PDT | 09.26.2013
A2 How much responsibility should a publication take for creating a digital audience reflective of their values? #wjchat

Marissa Daisy Alioto
@daisandconfused


12:32 a.m. PDT | 09.26.2013
#WJChat #A2 In an ideal world, @PopSci would be able to upgrade its system to make comments more productive. They apparently can’t yet.

Saleem Khan
@SaleemChat


12:32 a.m. PDT | 09.26.2013
@wjchat A1 They’re a valid metric for engagement if there is well-reasoned conversations happening that don’t devolve intro vitriol #wjchat

Nina Zipkin
@NinaZipkin


12:32 a.m. PDT | 09.26.2013
@nataliewardel @wjchat Interesting question to a question. Does anyone know how @popsci’s community worked before the shutdown? #wjchat

Gene Park
@GenePark


12:32 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

wjchat
@wjchat


12:32 a.m. PDT | 09.26.2013
@wjchat @PopSci Ahh. it’s best to leave that to the org. Plus, readers can discuss articles via social media. Conversations abound! #wjchat

Matt Mikus
@mikusmatt


12:32 a.m. PDT | 09.26.2013
If your website is full of a**holes, etc.
http://t.co/yipT1ZE6ig
This comment ‘problem’ was solved years ago. #wjchat

Ivan Lajara
@ivanlajara


12:32 a.m. PDT | 09.26.2013
@wjchat Eliminating comments defies the true value and power of social media. Not something I would ever recommend or consider. #wjchat

Philip Tortora
@PhilipTortora


12:32 a.m. PDT | 09.26.2013
@wjchat Only can follow along lightly tonight. Comments are impt/underrated topic that I watch closely @washingtonpost. #wjchat

Ryan Y. Kellett
@rkellett


12:32 a.m. PDT | 09.26.2013
A2: Perhaps social has evolved how we comment. I’ve been wondering if social media has taken the role of commenting on site. #wjchat

Angela Kim
@angelaishere


12:32 a.m. PDT | 09.26.2013
@wjchat @popsci didn’t have to make that decision if commenting had been focused. “What are we here do to, now, together?” #wjchat

michael erard
@michaelerard


12:32 a.m. PDT | 09.26.2013
RT @amartinmedia: A1. It goes like this for #engagement: quality comments > quantity comments > pageviews. #wjchat

Nina Zipkin
@NinaZipkin


12:32 a.m. PDT | 09.26.2013
@Derry_London I’m always so surprised when it takes a while to bring up brand loyalty. Great point #wjchat

Kelly Chen
@chenkx


12:32 a.m. PDT | 09.26.2013
@wjchat @PopSci I don’t think it’s right and wrong. I think they defended their position and that’s that. #wjchat. Communication is key here

Bailey McGowan
@baileylmcgowan


12:33 a.m. PDT | 09.26.2013
RT @NickKellet: Are comments unsexy today? Is Annotations the new kid on the block? #wjchat

UberWP
@uberwp


12:33 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

Promotions City
@PromotionsCity


12:33 a.m. PDT | 09.26.2013
@ShaunaReporter q2 this feels overly simplistic & not really worth the time unless you REALLY devote labor to it #wjchat

Paul de Revere
@pderevere


12:33 a.m. PDT | 09.26.2013
q2) Here’s another read” “Comment Moderator, the Dirtiest Job On The Internet” http://t.co/BaFcUkOvhV via @BW #wjchat

Shauna Stuart
@ShaunaReporter


12:33 a.m. PDT | 09.26.2013
What’s the groupthink on Page views (rolling eyes) Vs Participation (beating hearts)? #wjchat

Nick Kellet
@NickKellet


12:33 a.m. PDT | 09.26.2013
@NickKellet annotations are different..abt context. comments=conversation. hopefully annotations also help improve comment threads. #wjchat

ReadrBoard
@ReadrBoard


12:33 a.m. PDT | 09.26.2013
RT @michaelerard: @PopSci didn’t have to make that decision if commenting had been focused. “What are we here do to, now, together?” #wjchat

wjchat
@wjchat


12:33 a.m. PDT | 09.26.2013
@rkellett @wjchat @washingtonpost thanks for popping in! #wjchat

Kelly Chen
@chenkx


12:33 a.m. PDT | 09.26.2013
@daisandconfused @michaelerard a2 none imo leave em alone #wjchat

Paul de Revere
@pderevere


12:33 a.m. PDT | 09.26.2013
.@PhilipTortora The question that raises is: Why does everything have to be social? @PopSci has decided to leave that to socnets. #wjchat

Saleem Khan
@SaleemChat


12:34 a.m. PDT | 09.26.2013
@mikusmatt @wjchat @PopSci Yep. Who said pubs have to host ALL the conversation? #wjchat

michael erard
@michaelerard


12:34 a.m. PDT | 09.26.2013
RT @NickKellet: What’s the groupthink on Page views (rolling eyes) Vs Participation (beating hearts)? #wjchat

Kelly Chen
@chenkx


12:35 a.m. PDT | 09.26.2013
A2: My feeling is only to shut down our comments or remove a FB page thread when the dominant convo becomes an attack or argument #wjchat

Derry London
@Derry_London


12:35 a.m. PDT | 09.26.2013
@NickKellet how do you measure the “participation” #wjchat

Kelly Chen
@chenkx


12:35 a.m. PDT | 09.26.2013
@pderevere @daisandconfused that seems like a recipe for, uh, what we have now re: comments, doesn’t it? #wjchat

michael erard
@michaelerard


12:35 a.m. PDT | 09.26.2013
.@alexromano I’m sure you’ve observed that phenomenon, when trolls derail discussion, no? @michaelerard @baileylmcgowan #wjchat

Saleem Khan
@SaleemChat


12:35 a.m. PDT | 09.26.2013
A1 PVs vs. quality isn’t real choice. Long-term, removing jerks will produce broader participation, more comments, more pageviews. #wjchat

John Kroll Digital
@jkrolldigital


12:35 a.m. PDT | 09.26.2013
Q3: What do you say to someone in your newsroom who doesn’t believe in comments? #wjchat

wjchat
@wjchat


12:35 a.m. PDT | 09.26.2013
By votes, contribution, sharing > It’s emerging discipline RT @chenkx @NickKellet how do you measure the “participation” #wjchat

Nick Kellet
@NickKellet


12:35 a.m. PDT | 09.26.2013
RT @wjchat: Q3: What do you say to someone in your newsroom who doesn’t believe in comments? #wjchat

Saleem Khan
@SaleemChat


12:35 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

Tracie Powell
@TMPowell


12:36 a.m. PDT | 09.26.2013
@pderevere Don’t know what’s over simplistic. Some orgs hire community managers. Moderating comments is part of the job description #wjchat

Shauna Stuart
@ShaunaReporter


12:36 a.m. PDT | 09.26.2013
RT @wjchat: Q3: What do you say to someone in your newsroom who doesn’t believe in comments? #wjchat

Monica Luhar
@monicaluhar


12:36 a.m. PDT | 09.26.2013
@stevesaldivar @michaelerard True and kinda a shame if u want to present ur content w/ the best conversation abt it as one thing #wjchat

Jason Kohn
@Jason_B_Kohn


12:36 a.m. PDT | 09.26.2013
@michaelerard @daisandconfused that’s why when in doubt I’d eliminate comments sections #wjchat

Paul de Revere
@pderevere


12:36 a.m. PDT | 09.26.2013
@baileylmcgowan @alexromano @wjchat just arrived at work – gotta go do the news :) love your insights. #wjchat

Dave Meddows
@davemeddows


12:36 a.m. PDT | 09.26.2013
A2 I think there is a way to train your community in how to engage. Not in how to think, but how to engage. #wjchat

Marissa Daisy Alioto
@daisandconfused


12:36 a.m. PDT | 09.26.2013
@wjchat I love reading comments and being able to find story ideas, new sources, etc. Valuable resource in addition to community #wjchat

Natalie
@nataliewardel


12:36 a.m. PDT | 09.26.2013
<wink> @chenkx I could ask the reverse questions > How can you believe in impressions? </wink> #wjchat

Nick Kellet
@NickKellet


12:36 a.m. PDT | 09.26.2013
@NickKellet well, ours for one. it’s what we’ve seen. good comment threads wander off topic. good annotations seem to stay focused. #wjchat

ReadrBoard
@ReadrBoard


12:36 a.m. PDT | 09.26.2013
A3: It’s a diamond in the rough scenario. Can have a lot of bad, but sometimes there’s some good stuff buried inside. #wjchat

Matt Mikus
@mikusmatt


12:36 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

C.S.
@channingsherman


12:36 a.m. PDT | 09.26.2013
RT @amartinmedia: @wjchat A1. It goes like this for engagement: quality comments > quantity comments > pageviews. #wjchat

Melanie Deziel
@mdeziel


12:37 a.m. PDT | 09.26.2013
A3: That’s unnecessary, my newsroom utilizes comments in at least two newscasts every night. #wjchat

Derry London
@Derry_London


12:37 a.m. PDT | 09.26.2013
#WJChat #A3 If someone in the newsroom doesn’t believe in comments, tell them: “Comments don’t believe in YOU!” Kidding. Ask them why.

Saleem Khan
@SaleemChat


12:37 a.m. PDT | 09.26.2013
@NickKellet *wink wink* = TWO impressions. #wjchat

Kelly Chen
@chenkx


12:37 a.m. PDT | 09.26.2013
A2 and A3: featuring user generated content is akin to positive reinforcement…and often an editorial win! #fortheskeptics #wjchat

Marissa Daisy Alioto
@daisandconfused


12:37 a.m. PDT | 09.26.2013
@wjchat Hey #wjchat gang. Jumping in here late as a rep of @abc7news. We shut off comments last week. It’s been liberating.

Justin Karp
@jskarp


12:37 a.m. PDT | 09.26.2013
RT @wjchat: Q3: What do you say to someone in your newsroom who doesn’t believe in comments? #wjchat

michael erard
@michaelerard


12:37 a.m. PDT | 09.26.2013
@wjchat A3: Is it unusual for me to have never come across someone who doesn’t ‘beleive’ in comments? #wjchat

Ryan Gorman
@GormoJourno


12:37 a.m. PDT | 09.26.2013
@TMPowell @wjchat @alexromano by all means, YES! I would love intelligent debate… it would make great folos. #wjchat

Bailey McGowan
@baileylmcgowan


12:37 a.m. PDT | 09.26.2013
@baileylmcgowan @alexromano @wjchat – I offer some intelligent thought and they banned me. That’s why smart people don’t comment. #wjchat

Ken McNatt
@KenMcNatt


12:37 a.m. PDT | 09.26.2013
@wjchat A3 our newsroom depends on comments. Everyone at @civilbeat believes in them #wjchat

Gene Park
@GenePark


12:38 a.m. PDT | 09.26.2013
I want to change my name to Jane Jones so I can post on Facebook pages so my employer can’t stalk me. #wjchat #privacy #politics #contests

Promotions City
@PromotionsCity


12:38 a.m. PDT | 09.26.2013
@KenMcNatt @alexromano @wjchat ahh.. that’s scary! #wjchat

Bailey McGowan
@baileylmcgowan


12:38 a.m. PDT | 09.26.2013
RT @wjchat: Q3: What do you say to someone in your newsroom who doesn’t believe in comments? #wjchat

Ivan Lajara
@ivanlajara


12:38 a.m. PDT | 09.26.2013
@jskarp radical! Have you seen any changes in traffic patterns? shares? etc.? #wjchat

Kelly Chen
@chenkx


12:38 a.m. PDT | 09.26.2013
RT @SaleemChat: #WJChat #A3 If someone in the newsroom doesn’t believe in comments, tell them: “Comments don’t believe in YOU!” Kidding. As

michael erard
@michaelerard


12:38 a.m. PDT | 09.26.2013
A3b: All readers/viewers/followers appreciate having their opinion out there, asked for, and when those get into coverage, bonus #wjchat

Derry London
@Derry_London


12:38 a.m. PDT | 09.26.2013
@alexromano @davemeddows @wjchat Well, on a network level, no. That’s a specific job. On a local level, possibly when called for. #wjchat

Bailey McGowan
@baileylmcgowan


12:38 a.m. PDT | 09.26.2013
@wjchat A3 If someone doesn’t believe in comments, I think they don’t believe in the role of their audience. #wjchat

Robin J Phillips
@RobinJP


12:38 a.m. PDT | 09.26.2013
@chenkx Uniques are up, views are up, and most notably, time on site is up. #wjchat

Justin Karp
@jskarp


12:38 a.m. PDT | 09.26.2013
@wjchat A3: Is it unusual for me to have never come across someone who doesn’t ‘believe’ in comments? #wjchat

Ryan Gorman
@GormoJourno


12:39 a.m. PDT | 09.26.2013
@alexromano @davemeddows @wjchat I find it helps on a local level when our talent posts to their own, gets more involvement #wjchat

Bailey McGowan
@baileylmcgowan


12:39 a.m. PDT | 09.26.2013
@ReadrBoard My sense we could fall into a semantic bog – Blog has won if people are participating < whatever it is called = good #wjchat

Nick Kellet
@NickKellet


12:39 a.m. PDT | 09.26.2013
@wjchat Q2 The “tell” is: did @PopSci explain what they tried that didn’t work in announcing their abandonment of comments? #wjchat

Jay Rosen
@jayrosen_nyu


12:39 a.m. PDT | 09.26.2013
@robertashley it’s the neurological parallel to what the troll gets out of it. #wjchat

michael erard
@michaelerard


12:39 a.m. PDT | 09.26.2013
@wjchat A3 I’d say I agree. but engagement is important. Have a twitter/FB plug-in in place of typical comments #accountability #wjchat

Paul de Revere
@pderevere


12:39 a.m. PDT | 09.26.2013
RT @wjchat: Q3: What do you say to someone in your newsroom who doesn’t believe in comments? #wjchat

Hayat Norimine
@HayatNorimine


12:39 a.m. PDT | 09.26.2013
RT @GenePark @wjchat A3 our newsroom depends on comments. Everyone at @civilbeat believes in them #wjchat

wjchat
@wjchat


12:39 a.m. PDT | 09.26.2013
@baileylmcgowan @alexromano @wjchat – That’s the norm here. Cover advertiser’s stories, stifle critique, hire “yes” people. #wjchat

Ken McNatt
@KenMcNatt


12:39 a.m. PDT | 09.26.2013
RT @jskarp: @wjchat Hey #wjchat gang. Jumping in here late as a rep of @abc7news. We shut off comments last week. It’s been liberating.

michael erard
@michaelerard


12:39 a.m. PDT | 09.26.2013
A3: comments are an important tool in engagement and gives the org an opportunity to build a personal connection w/ its consumers #wjchat

Alex Romano
@alexromano


12:39 a.m. PDT | 09.26.2013
@wjchat A3. They’re necessary to get the pulse. Open communication is key to understanding your audience #wjchat

Bailey McGowan
@baileylmcgowan


12:39 a.m. PDT | 09.26.2013
RT @RobinJP: @wjchat A3 If someone doesn’t believe in comments, I think they don’t believe in the role of their audience. #wjchat

Marissa Daisy Alioto
@daisandconfused


12:39 a.m. PDT | 09.26.2013
RT @daisandconfused: A2 I think there is a way to train your community in how to engage. Not in how to think, but how to engage. #wjchat

ReadrBoard
@ReadrBoard


12:39 a.m. PDT | 09.26.2013
Show example of (that one time, right?) when comment helped clarify story. More eyes always better. #wjchat

Ivan Lajara
@ivanlajara


12:39 a.m. PDT | 09.26.2013
.@PhilipTortora @PopSci hasn’t abandoned social media, just posting comments on the site. You can still comment on FB, Twitter, etc #wjchat

Saleem Khan
@SaleemChat


12:40 a.m. PDT | 09.26.2013
@wjchat A3 I’d say to them, you can take what people are gravitating towards in the story & turn that into another piece of content #wjchat

Nina Zipkin
@NinaZipkin


12:40 a.m. PDT | 09.26.2013
@pderevere @wjchat We use Facebook to limit the possibility of anonymity. #wjchat

Gene Park
@GenePark


12:40 a.m. PDT | 09.26.2013
RT @NickKellet: <wink> @chenkx I could ask the reverse questions > How can you believe in impressions? </wink> #wjchat

Kelly Chen
@chenkx


12:40 a.m. PDT | 09.26.2013
@jskarp @wjchat @ABC7News Yeah? Do tell! #wjchat

Bailey McGowan
@baileylmcgowan


12:40 a.m. PDT | 09.26.2013
@jskarp fascinating, that’s great to hear. #wjchat

Kelly Chen
@chenkx


12:40 a.m. PDT | 09.26.2013
@wjchat A3 Comments help carry the conversation forward while creating space for further engagement. #wjchat

Monica Luhar
@monicaluhar


12:40 a.m. PDT | 09.26.2013
@wjchat the new #wjchat beat is going to be newsorgs that shut their comments off.

michael erard
@michaelerard


12:40 a.m. PDT | 09.26.2013
Q4 So should engagement/interaction be a part of individual journalists’ – reporters and editors – evaluations? Do you do that? #wjchat

wjchat
@wjchat


12:40 a.m. PDT | 09.26.2013
#wjchat Also note that if you confine “comments’ to what happens after story is published is really a flawed system. Quotes are comments.

Ivan Lajara
@ivanlajara


12:40 a.m. PDT | 09.26.2013
LOL We like you:) (Brit’s can say that) – @chenkx @NickKellet *wink wink* = TWO impressions. #wjchat

Nick Kellet
@NickKellet


12:41 a.m. PDT | 09.26.2013
@mdeziel @chenkx It adds a certain level of expression missing in plain text:) #wjchat #journonerd

Nick Kellet
@NickKellet


12:41 a.m. PDT | 09.26.2013
@jskarp did you guys ever address the comments from the fiasco scheduled tweet from the other night? #wjchat

Promotions City
@PromotionsCity


12:41 a.m. PDT | 09.26.2013
@baileylmcgowan The discourse on site was so toxic that it was actually a burden to our reputation and image, #wjchat

Justin Karp
@jskarp


12:41 a.m. PDT | 09.26.2013
@wjchat A4 It’s my job to engage, and also my job to push reporters to engage when I see comments addressing them. #wjchat

Gene Park
@GenePark


12:41 a.m. PDT | 09.26.2013
RT @baileylmcgowan A3. They’re necessary to get the pulse. Open communication is key to understanding your audience #wjchat agreed

Nina Zipkin
@NinaZipkin


12:41 a.m. PDT | 09.26.2013
@michaelerard @daisandconfused I was so glad to see you cited @AvoidComments in your story. I never read em. #wjchat

Paul de Revere
@pderevere


12:41 a.m. PDT | 09.26.2013
@NinaZipkin @wjchat like @damiencave’s story in the @nytimes about immigration to mexico. #wjchat

michael erard
@michaelerard


12:41 a.m. PDT | 09.26.2013
Yes. A million times, yes. MT @wjchat: Q4 So should engagement/interaction be a part of individual journalists’ evaluations? #wjchat

Alex J. Martin
@amartinmedia


12:41 a.m. PDT | 09.26.2013
Also I’ve found our viewers point out very valid mistakes and/or raise issues in comments that are very important @wjchat #wjchat

Alex Romano
@alexromano


12:42 a.m. PDT | 09.26.2013
@wjchat we definitely pay attention to it. We encourage the whole newsroom to interact and engage the community. #wjchat

Kat Duncan
@KatDuncanPhoto


12:42 a.m. PDT | 09.26.2013
If you evolve traditional view of how story comes about by making comments part of process (and after) then value will be noted. #wjchat

Ivan Lajara
@ivanlajara


12:42 a.m. PDT | 09.26.2013
@mdeziel @wjchat @CivilBeat Oh we know. Remember, we are partners with @HuffPostHawaii! :) #wjchat

Gene Park
@GenePark


12:42 a.m. PDT | 09.26.2013
@GenePark @wjchat yeah FB Connect is the least a web publication could do to assure civil comments lol #wjchat

Paul de Revere
@pderevere


12:42 a.m. PDT | 09.26.2013
#WJChat #A4 Engagement/interaction should be a part of journalists’ evaluations sometimes.Some stories we must cover get little engagement

Saleem Khan
@SaleemChat


12:42 a.m. PDT | 09.26.2013
If all fails, show humor http://t.co/NRpo5Sdg0O #wjchat

Ivan Lajara
@ivanlajara


12:42 a.m. PDT | 09.26.2013
@Derry_London We had a home brewed system that allowed anonymity, then Disqus. Disqus helped briefly, but not long term. #wjchat

Justin Karp
@jskarp


12:43 a.m. PDT | 09.26.2013
@wjchat MADE IT! #divingin #wjchat

Julia B. Chan
@juliachanb


12:43 a.m. PDT | 09.26.2013
@ShaunaReporter @BW Good read! Thanks for posting. #wjchat

Tracie Powell
@TMPowell


12:43 a.m. PDT | 09.26.2013
@wjchat Yes. How people respond to your story, on social media, comments, etc., tells a lot about what readers like. #wjchat

Tiffany Kelly
@LATiffanyKelly


12:43 a.m. PDT | 09.26.2013
@wjchat Comments can also lead to sources or story ideas. Ask Ta-Nehisi Coates http://t.co/GZ08uCEQXI #wjchat

Steve Saldivar
@stevesaldivar


12:43 a.m. PDT | 09.26.2013
@wjchat A3 “Ask the right question/s in your post, and commentators will come in droves offering exactly what you’re hoping for.” #wjchat

Matthew T. Hall
@SDuncovered


12:43 a.m. PDT | 09.26.2013
@wjchat – A4) How does 1 measure that? Do 100 non-news posts show more engagement than 10 news posts? Many variables 2 consider. #wjchat

Ken McNatt
@KenMcNatt


12:43 a.m. PDT | 09.26.2013
This. MT@amartinmedia: Yes. A million times, yes. MT @wjchat: Q4 should engagement/interaction be a part of journos’ evaluations? #wjchat

Melanie Deziel
@mdeziel


12:43 a.m. PDT | 09.26.2013
@juliachanb @wjchat o-m-g. can we hold hands down this rabbit hole of comments? #wjchat

Kelly Chen
@chenkx


12:43 a.m. PDT | 09.26.2013
@jkrolldigital @wjchat I guess it’s different at a legacy newspaper. But even at the NY Daily News, I never came across that. #wjchat

Ryan Gorman
@GormoJourno


12:43 a.m. PDT | 09.26.2013
@wjchat No, a modern journalist knows that s/he should engage with audience. Mandating engagement makes it forced and inorganic.
#wjchat

Nitesh Arora
@Nitesh_Arora


12:43 a.m. PDT | 09.26.2013
RT @ivanlajara: #wjchat Also note that if you confine “comments’ to what happens after story is published is really a flawed system. Quotes

Shauna Stuart
@ShaunaReporter


12:43 a.m. PDT | 09.26.2013
A4: only if they’re not attempting to engage, or how they might not take that engagement and run with it #wjchat

Derry London
@Derry_London


12:44 a.m. PDT | 09.26.2013
@wjchat @PopSci For what they do, conventional comments are net negative. But “comments” doesn’t have to mean wide open forum. #wjchat

Jason Kohn
@Jason_B_Kohn


12:44 a.m. PDT | 09.26.2013
Feedback wins RT @LATiffanyKelly How people respond to your story, on social media, comments – tells lots about what readers like. #wjchat

Nick Kellet
@NickKellet


12:44 a.m. PDT | 09.26.2013
@Nitesh_Arora What if they dont? #wjchat

Kelly Chen
@chenkx


12:44 a.m. PDT | 09.26.2013
If THAT fails, http://t.co/TPfDsPfv0u #wjchat

Ivan Lajara
@ivanlajara


12:44 a.m. PDT | 09.26.2013
#WJChat #A4 If all we did was follow engagement/interaction, the only things that would get covered would be twerking and Kardashians.

Saleem Khan
@SaleemChat


12:44 a.m. PDT | 09.26.2013
#wjchat

Nick Kellet
@NickKellet


12:44 a.m. PDT | 09.26.2013
A4 No, It’s up to the individual how to write, report, and engage their audience. Encourage, but not evaluate on engagement. #wjchat

Matt Mikus
@mikusmatt


12:44 a.m. PDT | 09.26.2013
RT @stevesaldivar @wjchat Comments can also lead to sources or story ideas. Ask Ta-Nehisi Coates http://t.co/F10M6YwRFm #wjchat

Marissa Daisy Alioto
@daisandconfused


12:44 a.m. PDT | 09.26.2013
+100 MT @amartinmedia: Yes. A million times, yes. MT @wjchat: Q4 should engagement/interaction be a part of journos’ evaluations? #wjchat

Nick Kellet
@NickKellet


12:44 a.m. PDT | 09.26.2013
@chenkx @wjchat only if there are magical cakes waiting for us on the bottom! #wjchat

Julia B. Chan
@juliachanb


12:44 a.m. PDT | 09.26.2013
@Nitesh_Arora don’t think we were implying force, but using engagement as a metric to evaluate. #wjchat

Alex J. Martin
@amartinmedia


12:44 a.m. PDT | 09.26.2013
@wjchat A4 @GenePark makes a good point, once the story is up, a reporter’s job isn’t done, being a part of the conversation is key #wjchat

Nina Zipkin
@NinaZipkin


12:44 a.m. PDT | 09.26.2013
@wjchat A4: It depends on the site. I never engage comments on my MailOnline articles, I rarely did at NYDN. Each site is different. #wjchat

Ryan Gorman
@GormoJourno


12:45 a.m. PDT | 09.26.2013
.@PhilipTortora I guess @PopSci will be an interesting test case, and we’ll find out how segregated social comments affect traffic. #wjchat

Saleem Khan
@SaleemChat


12:45 a.m. PDT | 09.26.2013
@wjchat A4. I think their social media presence should. It shows they’re trying on ALL fronts #wjchat

Bailey McGowan
@baileylmcgowan


12:45 a.m. PDT | 09.26.2013
If you’re emailing me, I can’t answer. I’m doing #wjchat on comments.

michael erard
@michaelerard


12:45 a.m. PDT | 09.26.2013
q4) Evaluations? That’s kind heavy. Comments should definitely count as engagement goals. #wjchat

Shauna Stuart
@ShaunaReporter


12:45 a.m. PDT | 09.26.2013
@wjchat A4 it could deincentivize great, original enterprise reporting & make all reporters flock to the same set of topics #wjchat

Paul de Revere
@pderevere


12:45 a.m. PDT | 09.26.2013
Does engagement and participation shape your future content plans? #wjchat

Nick Kellet
@NickKellet


12:45 a.m. PDT | 09.26.2013
@NinaZipkin @wjchat Agreed. Can’t post a story and have it sit there by the display window for 24 hours until the next story. #wjchat

Gene Park
@GenePark


12:45 a.m. PDT | 09.26.2013
@GormoJourno @wjchat I’m always talking to our commenters on the Times, publicly and via private msg, think it’s different… #wjchat

Jules Mattsson
@julesmattsson


12:46 a.m. PDT | 09.26.2013
@wjchat Yes. It’s important to pay attention to what works and what doesn’t. Engagement is a learning process. #wjchat

Monica Luhar
@monicaluhar


12:46 a.m. PDT | 09.26.2013
@jskarp SOrry to hear that. Hope it’s getting better! #wjchat

Bailey McGowan
@baileylmcgowan


12:46 a.m. PDT | 09.26.2013
@wjchat A4) Engaging comments on a tabloid site is a losing proposition. Sites like the NY Times, Economist have different models #wjchat

Ryan Gorman
@GormoJourno


12:46 a.m. PDT | 09.26.2013
@wjchat Some social media engagement should be required in my opinion. But I wouldn’t require heavy engagement. We’re all so busy. #wjchat

Philip Tortora
@PhilipTortora


12:46 a.m. PDT | 09.26.2013
@SaleenChat I don’t want to see the word ‘twerking’ in this convo ever again! #wjchat

Sarah Mulvey
@SarahMulvz


12:46 a.m. PDT | 09.26.2013
+1 RT @monicaluhar @wjchat Yes. It’s important to pay attention to what works and what doesn’t. Engagement is a learning process #wjchat

Nick Kellet
@NickKellet


12:46 a.m. PDT | 09.26.2013
@GormoJourno @wjchat .. us as a subscription site, users need to feel more ‘part of’ something, but it seems to help good community #wjchat

Jules Mattsson
@julesmattsson


12:46 a.m. PDT | 09.26.2013
RT @NinaZipkin @wjchat A4 @GenePark makes a good point, once story is up, a reporter’s job isn’t done, the conversation is key #wjchat

wjchat
@wjchat


12:46 a.m. PDT | 09.26.2013
@wjchat We can all make the Internet a better place by being better commenters ourselves: http://t.co/3ZbnWl2DD2 #wjchat

Steve Saldivar
@stevesaldivar


12:46 a.m. PDT | 09.26.2013
#WJChat #A4 The best way to engage journalists in social/comments is to lead by example. When their peers excel, get leads, others will join

Saleem Khan
@SaleemChat


12:46 a.m. PDT | 09.26.2013
@Nitesh_Arora @wjchat I think it’s more mandating trying, not giving metric standards #wjchat

Bailey McGowan
@baileylmcgowan


12:46 a.m. PDT | 09.26.2013
Is grass green? RT @wjchat: Q4 So should engagement/interaction be a part of individual journalists’ evaluations? #wjchat

Brian J. Manzullo
@BrianManzullo


12:46 a.m. PDT | 09.26.2013
@wjchat Agreed MT @NinaZipkin: once story is up, a reporter’s job isn’t done, being a part of the conversation is key #wjchat

Julia B. Chan
@juliachanb


12:46 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @wjchat A3. They’re necessary to get the pulse. Open communication is key to understanding your audience #wjchat

Ken McNatt
@KenMcNatt


12:46 a.m. PDT | 09.26.2013
RT @NickKellet: Does engagement and participation shape your future content plans? #wjchat

michael erard
@michaelerard


12:47 a.m. PDT | 09.26.2013
@Derry_London Good to hear. I don’t think comments are wholly bad, but the cons outweighed the pros for us. #wjchat

Justin Karp
@jskarp


12:47 a.m. PDT | 09.26.2013
@baileylmcgowan @wjchat – Bullseye! Key word: “open”. #wjchat

Ken McNatt
@KenMcNatt


12:47 a.m. PDT | 09.26.2013
@michaelerard @daisandconfused @robertashley I see ppl self-trolling all the time, clicking clickbait, angering themselves #wjchat

Paul de Revere
@pderevere


12:47 a.m. PDT | 09.26.2013
RT @stevesaldivar: @wjchat We can all make the Internet a better place by being better commenters ourselves: http://t.co/3ZbnWl2DD2 #wjchat

wjchat
@wjchat


12:48 a.m. PDT | 09.26.2013
@wjchat A4. I think this is where social comes in. Can be better venue for engagement (obvies) than comment section #wjchat

Julia B. Chan
@juliachanb


12:48 a.m. PDT | 09.26.2013
The topic of the next question comes to us from @sameier12… #wjchat

wjchat
@wjchat


12:48 a.m. PDT | 09.26.2013
@amartinmedia But, that in and of itself becomes a requirement.To the average person it *can seem like theyll be negatively evalled #wjchat

Nitesh Arora
@Nitesh_Arora


12:48 a.m. PDT | 09.26.2013
Q5: Do people have a First Amendment right to write what they want in comments? Are they legally protected by the 1st Amendment? #wjchat

wjchat
@wjchat


12:48 a.m. PDT | 09.26.2013
RT @baileylmcgowan: @alexromano @wjchat Best advice I ever got: Remember smart people don’t usually comment. #wjchat

This is an NPR Fan
@ThisisanNPRFan


12:48 a.m. PDT | 09.26.2013
@juliachanb @wjchat @NinaZipkin News is organic, always changing, moving. Tech has given journalists a fighting chance to catch up. #wjchat

Gene Park
@GenePark


12:48 a.m. PDT | 09.26.2013
@stevesaldivar @wjchat or not commenting ever #wjchat

Paul de Revere
@pderevere


12:48 a.m. PDT | 09.26.2013
RT @NickKellet: Does engagement and participation shape your future content plans? #wjchat

BogDan Wrzesinski
@godsent247


12:49 a.m. PDT | 09.26.2013
Just discovered #wjchat thanks to @michaelerard. Very interesting.

Damien Cave
@damiencave


12:49 a.m. PDT | 09.26.2013
@baileylmcgowan @wjchat Mandating one have a twitter account, for example is completely fair. But using that as a eval metric isnt #wjchat

Nitesh Arora
@Nitesh_Arora


12:49 a.m. PDT | 09.26.2013
@Nitesh_Arora TBH with you, if you’re a journalist that is actively not engaging with your audience, you aren’t doing your job. #wjchat

Alex J. Martin
@amartinmedia


12:49 a.m. PDT | 09.26.2013
@wjchat A5 If a bar has the right to refuse me service if I become too drunk and belligerent, a news org has that same right. #wjchat

Gene Park
@GenePark


12:49 a.m. PDT | 09.26.2013
@GenePark @wjchat @NinaZipkin And a way to be a part of the evolving conversation! #wjchat

Julia B. Chan
@juliachanb


12:49 a.m. PDT | 09.26.2013
RT @damiencave: Just discovered #wjchat thanks to @michaelerard. Very interesting.

michael erard
@michaelerard


12:49 a.m. PDT | 09.26.2013
A5: That’s tricky. They should have the right, but that also comes with responsibility. Journos know that, some don’t. #wjchat

Matt Mikus
@mikusmatt


12:49 a.m. PDT | 09.26.2013
@NickKellet At HPPS we try to think of a CTA or possible UGC element for content whenever possible. The more engagement, the better. #wjchat

Melanie Deziel
@mdeziel


12:49 a.m. PDT | 09.26.2013
@wjchat Should stories have quotes? #wjchat

Ivan Lajara
@ivanlajara


12:49 a.m. PDT | 09.26.2013
A5: Sure they do, but they better abide by our requested community standards or they won’t be welcome. #wjchat

Derry London
@Derry_London


12:49 a.m. PDT | 09.26.2013
Who thinks participation is on the rise? My sense this is just the beginning. Media is shifting again. #wjchat

Nick Kellet
@NickKellet


12:50 a.m. PDT | 09.26.2013
@wjchat A5: Yes, but that doesn’t mean it will jive with a site’s terms of service – which ultimately decide what goes through. #wjchat

Ryan Gorman
@GormoJourno


12:50 a.m. PDT | 09.26.2013
RT @NickKellet Who thinks participation is on the rise? My sense this is just the beginning. Media is shifting again. #wjchat

Marissa Daisy Alioto
@daisandconfused


12:50 a.m. PDT | 09.26.2013
@Nitesh_Arora It’s not the end all, be all of evaluating a journo, but it’s a very important part that’s getting even more so. #wjchat

Alex J. Martin
@amartinmedia


12:50 a.m. PDT | 09.26.2013
@wjchat – A5) Evidenced by my ban from my local news’ FB page: answer is no. That said, rules of conduct should be clear & posted. #wjchat

Ken McNatt
@KenMcNatt


12:50 a.m. PDT | 09.26.2013
@wjchat I’ll defend the 1st Amendment until my dying day. On any site, users should be bound to your Terms Of Service. #wjchat

Justin Karp
@jskarp


12:50 a.m. PDT | 09.26.2013
@wjchat Seconded! @SarahMulvz: @SaleenChat I don’t want to see the word ‘twerking’ in this convo ever again! #wjchat

Melanie Deziel
@mdeziel


12:50 a.m. PDT | 09.26.2013
@michaelerard @stevesaldivar “How to write online” should be required for media literacy #wjchat

Kelly Chen
@chenkx


12:50 a.m. PDT | 09.26.2013
RT @chenkx: @michaelerard @stevesaldivar “How to write online” should be required for media literacy #wjchat

Gene Park
@GenePark


12:50 a.m. PDT | 09.26.2013
Nice. Welcome. RT @damiencave Just discovered #wjchat thanks to @michaelerard. Very interesting.

wjchat
@wjchat


12:50 a.m. PDT | 09.26.2013
RT @jskarp: @wjchat I’ll defend the 1st Amendment until my dying day. On any site, users should be bound to your Terms Of Service. #wjchat

wjchat
@wjchat


12:50 a.m. PDT | 09.26.2013
Likey! @mdeziel At HPPS we try to think of a CTA or UGC element for content whenever possible. The more engagement, the better. #wjchat

Nick Kellet
@NickKellet


12:51 a.m. PDT | 09.26.2013
RT @chenkx: @michaelerard @stevesaldivar “How to write online” should be required for media literacy #wjchat

michael erard
@michaelerard


12:51 a.m. PDT | 09.26.2013
@juliachanb @GenePark @wjchat Absolutely, always interested in the new platforms that are connecting readers and helping them engage #wjchat

Nina Zipkin
@NinaZipkin


12:51 a.m. PDT | 09.26.2013
@wjchat Q4 Hmm. Great writing/reporting may launch reflection vs comment. Does trying to stir pot become too important? (esp local) #wjchat

Stacey Resnikoff
@staceyresnikoff


12:51 a.m. PDT | 09.26.2013
@wjchat @damiencave @michaelerard Aloha! The water’s fine. #wjchat

Gene Park
@GenePark


12:51 a.m. PDT | 09.26.2013
Bottom line is no business wants comments so why provide a space to do it? 90% are usually negative. #socialmedia #wjchat

Promotions City
@PromotionsCity


12:51 a.m. PDT | 09.26.2013
@wjchat – A5-b) My local station DOES NOT have rules posted. And nothing I said could be considered out of line. I regret nothing! #wjchat

Ken McNatt
@KenMcNatt


12:51 a.m. PDT | 09.26.2013
@damiencave @wjchat responding and interacting with your audience no matter where they are is key: comments, social, IRL, etc. #wjchat

Alex J. Martin
@amartinmedia


12:51 a.m. PDT | 09.26.2013
@wjchat How @tanehisi curates the comments section on his blog. http://t.co/DmkmDsZilU #wjchat

Steve Saldivar
@stevesaldivar


12:51 a.m. PDT | 09.26.2013
@wjchat Sure, why not? However, the 1st Amendment isn’t an excuse to be racist or go bonkers. Although many might use it as. #wjchat

Julia B. Chan
@juliachanb


12:51 a.m. PDT | 09.26.2013
@wjchat 2-way communication is not an option in local coverage. Providing, a community forum is a fundamental part of being local. #wjchat

Mark Loundy
@MarkLoundy


12:51 a.m. PDT | 09.26.2013
RT @jskarp: @wjchat I’ll defend the 1st Amendment until my dying day. On any site, users should be bound to your Terms Of Service. #wjchat

Ken McNatt
@KenMcNatt


12:51 a.m. PDT | 09.26.2013
.@SarahMulvz There goes the next #wjchat http://t.co/F7KQf6nOFN Blame Guardian http://t.co/taZJOQqiRc & http://t.co/jl5lrFhBu0 #JOURNALISM

Saleem Khan
@SaleemChat


12:51 a.m. PDT | 09.26.2013
@LookMaICanWrite @GenePark @michaelerard @stevesaldivar LoLZZ #wjchat

Kelly Chen
@chenkx


12:52 a.m. PDT | 09.26.2013
@damiencave @michaelerard Welcome to the club! #wjchat #journonerds

Melanie Deziel
@mdeziel


12:52 a.m. PDT | 09.26.2013
A4 folo: Evaluation of Journos/Producers/Editors social outreach n participation should b promoted & guided, but quota? No #wjchat

Derry London
@Derry_London


12:52 a.m. PDT | 09.26.2013
RT @jskarp: @wjchat I’ll defend the 1st Amendment until my dying day. On any site, users should be bound to your Terms Of Service. #wjchat

Tracie Powell
@TMPowell


12:52 a.m. PDT | 09.26.2013
No. MT @wjchat: Q5: Do people have a First Amendment right to write what they want in comments? #wjchat

Ivan Lajara
@ivanlajara


12:52 a.m. PDT | 09.26.2013
Isn’t writing for a participative audience addictive. You crave it. #wjchat

Nick Kellet
@NickKellet


12:52 a.m. PDT | 09.26.2013
@wjchat But people comment across diff terms of services. Newsorgs don’t get this. Inconsistency is bad for the culture. #wjchat

michael erard
@michaelerard


12:52 a.m. PDT | 09.26.2013
@mdeziel @damiencave thanks for joining us! #wjchat

wjchat
@wjchat


12:52 a.m. PDT | 09.26.2013
Couldn’t someone argue a site’s terms of service infringes on 1st amendment rights? #pondering #wjchat

Matt Mikus
@mikusmatt


12:52 a.m. PDT | 09.26.2013
@wjchat Tell readers the kind of conversation you will and will not have. @NPRCodeSwitch did it. http://t.co/kjzUGtHZa1 #wjchat

Steve Saldivar
@stevesaldivar


12:52 a.m. PDT | 09.26.2013
What’s more dangerous: celebrity entertainment or political theater? #ask #wjchat

Fatimah Waseem
@fatimahwaseem


12:53 a.m. PDT | 09.26.2013
@GenePark @wjchat But isn’t that more about an org establishing guidelines than the 1st? #wjchat

Julia B. Chan
@juliachanb


12:53 a.m. PDT | 09.26.2013
Simply put: I don’t have to let you insult me in my house. You can do that everywhere else. #wjchat

Ivan Lajara
@ivanlajara


12:53 a.m. PDT | 09.26.2013
@wjchat @NickKellet the neuroscience of this is fascinating. #wjchat

michael erard
@michaelerard


12:53 a.m. PDT | 09.26.2013
@wjchat A5 Yes, but there is a distinct line between spirited debate and speech that is threatening and potentially harmful #wjchat

Nina Zipkin
@NinaZipkin


12:53 a.m. PDT | 09.26.2013
@mikusmatt Not at all. If someone wants to be racist or whatever, they are still free to start their own blog. #wjchat

Gene Park
@GenePark


12:54 a.m. PDT | 09.26.2013
#WJChat #A5 In Canada, there’s no First Amendment, so commenting is not a right and news orgs that moderate are liable for them

Saleem Khan
@SaleemChat


12:54 a.m. PDT | 09.26.2013
@wjchat A4 IDK if reporters should be eval’d on it. Should be in the habit of reading comments regularly, answering Qs + responding. #wjchat

Matthew T. Hall
@SDuncovered


12:54 a.m. PDT | 09.26.2013
@GenePark excellent point. #wjchat

Matt Mikus
@mikusmatt


12:54 a.m. PDT | 09.26.2013
@wjchat a5 absolutely! 100%! but I also have a right not to pay attn to them or give them a forum #wjchat

Paul de Revere
@pderevere


12:54 a.m. PDT | 09.26.2013
We forget that so many needs lessons on etiquette > how to comment / not troll etc. Not everyone lives online & learns by doing. #wjchat

Nick Kellet
@NickKellet


12:54 a.m. PDT | 09.26.2013
Another point for tech reductionism MT @michaelerard: ppl comment across diff terms of services. Newsorgs don’t get this. #wjchat

Kelly Chen
@chenkx


12:54 a.m. PDT | 09.26.2013
#wjchat @jeneyer at mlive does fantastic job of explaining moderation principles to users. http://t.co/NTTjlu2xhc

John Kroll Digital
@jkrolldigital


12:55 a.m. PDT | 09.26.2013
@GenePark @mikusmatt WHY don’t they? I don’t understand. The founding blog dream from late 90s never came to pass. Never explained.#wjchat

michael erard
@michaelerard


12:55 a.m. PDT | 09.26.2013
RT @jkrolldigital: #wjchat @jeneyer at mlive does fantastic job of explaining moderation principles to users. http://t.co/NTTjlu2xhc

wjchat
@wjchat


12:55 a.m. PDT | 09.26.2013
RT @jkrolldigital: #wjchat @jeneyer at mlive does fantastic job of explaining moderation principles to users. http://t.co/NTTjlu2xhc

michael erard
@michaelerard


12:55 a.m. PDT | 09.26.2013
@juliachanb @wjchat Yep, it’s guidelines for service. No shoes, no shirt, no service. News orgs are still private entities. #wjchat

Gene Park
@GenePark


12:55 a.m. PDT | 09.26.2013
.@ThisisanNPRFan Says @PhilipTortora . #wjchat

Saleem Khan
@SaleemChat


12:55 a.m. PDT | 09.26.2013
@wjchat A5 Of course. But they have no “right” to post in a privately owned space. #wjchat

Mark Loundy
@MarkLoundy


12:56 a.m. PDT | 09.26.2013
@NickKellet That too. #wjchat

michael erard
@michaelerard


12:56 a.m. PDT | 09.26.2013
I think I’ve viewed a news station maybe, 2 times, address comments in their webpage comments section. #wjchat

Promotions City
@PromotionsCity


12:56 a.m. PDT | 09.26.2013
Love those answers. The 1st Amendment always gets us going. #wjchat Next Q is a 2-parter.

wjchat
@wjchat


12:56 a.m. PDT | 09.26.2013
@damiencave @michaelerard glad you discovered it Damien. Big fan of your work. #wjchat

Paul de Revere
@pderevere


12:56 a.m. PDT | 09.26.2013
Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

wjchat
@wjchat


12:56 a.m. PDT | 09.26.2013
@SarahMulvz Try the third link. #wjchat

Saleem Khan
@SaleemChat


12:56 a.m. PDT | 09.26.2013
RT @wjchat: Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

Saleem Khan
@SaleemChat


12:56 a.m. PDT | 09.26.2013
RT @SaleemChat RT @wjchat: Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

Nick Kellet
@NickKellet


12:56 a.m. PDT | 09.26.2013
@wjchat I tried using comments as content on Facebook. It’s helped the health of the page. http://t.co/u2FrqJkeXX #wjchat

Steve Saldivar
@stevesaldivar


12:56 a.m. PDT | 09.26.2013
@jkrolldigital @wjchat – I didn’t say rigid, I said “clear”…obviously there must be some flexibility. #wjchat

Ken McNatt
@KenMcNatt


12:57 a.m. PDT | 09.26.2013
Yes. The right thing to do. Yes. RT @wjchat: Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

Ivan Lajara
@ivanlajara


12:57 a.m. PDT | 09.26.2013
@wjchat Another barrier: newsorgs don’t like to get meta in their own pages. Which means they have fewer places to build commenters. #wjchat

michael erard
@michaelerard


12:57 a.m. PDT | 09.26.2013
#WJChat #A6 My last newsroom moderated all comments by hand using third-party moderating that didn’t show mods context, just comments.

Saleem Khan
@SaleemChat


12:57 a.m. PDT | 09.26.2013
@wjchat A6 depends on the org’s needs, capabilities. At big papers I needed to input every possible spelling of curse words. #wjchat

Gene Park
@GenePark


12:57 a.m. PDT | 09.26.2013
It’s scary to think of robot replying to comments > That story never ends well #wjchat

Nick Kellet
@NickKellet


12:57 a.m. PDT | 09.26.2013
This seems like 3 parts, not 2. RT @wjchat Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

Matt Mikus
@mikusmatt


12:57 a.m. PDT | 09.26.2013
@elisewho exactly. You can say what you want. But there could be consequences. #wjchat

Natalie
@nataliewardel


12:57 a.m. PDT | 09.26.2013
@wjchat Should they? Realistically, yes. But based on the volume of comments many sites get, it’s human resource prohibitive. #wjchat

Justin Karp
@jskarp


12:57 a.m. PDT | 09.26.2013
@wjchat I used to approve all comments by hand where I used to work. They’ve since switch to a self-policing community #wjchat

Kelly Chen
@chenkx


12:57 a.m. PDT | 09.26.2013
No offense to #muckedup but #wjchat seems a little friendlier. More ppl schooled in online conversation?!

Damien Cave
@damiencave


12:57 a.m. PDT | 09.26.2013
@wjchat A5 The 1st Amendment also protects against being compelled to publish something. #wjchat

Mark Loundy
@MarkLoundy


12:57 a.m. PDT | 09.26.2013
You rabble-rouser! MT @wjchat: Love those answers. The 1st Amendment always gets us going. #wjchat

Julia B. Chan
@juliachanb


12:58 a.m. PDT | 09.26.2013
RT @wjchat: Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

Tracie Powell
@TMPowell


12:58 a.m. PDT | 09.26.2013
Why are we so drawn to automation. We want real people to comment – why have a robot reply #fail #wjchat

Nick Kellet
@NickKellet


12:58 a.m. PDT | 09.26.2013
@wjchat A6: We do not moderate all comments by hand. It would be too time consuming. Not all articles need moderating. #wjchat (1/2)

Ryan Gorman
@GormoJourno


12:58 a.m. PDT | 09.26.2013
@jkrolldigital @wjchat – I liken it to a road atlas. The main roads are clearly shown, you must use discretion on backroads. #wjchat

Ken McNatt
@KenMcNatt


12:58 a.m. PDT | 09.26.2013
@NickKellet @monicaluhar @wjchat And you have to act on what you learn, too! #wjchat

Melanie Deziel
@mdeziel


12:58 a.m. PDT | 09.26.2013
But let me qualify that it does take a toll on moderators. And moderators are top newsroom dogs, too. #wjchat

Ivan Lajara
@ivanlajara


12:58 a.m. PDT | 09.26.2013
@wjchat We use Facebook for comments and we moderate it everyday for racist remarks/curse words, etc. #wjchat

Tiffany Kelly
@LATiffanyKelly


12:58 a.m. PDT | 09.26.2013
A6: Comments online are FB based, so we have a strict profanity filter + blacklisted words (100’s) and I moderate sentiment as well #wjchat

Derry London
@Derry_London


12:58 a.m. PDT | 09.26.2013
@michaelerard @wjchat what do you mean by this? #wjchat

Kelly Chen
@chenkx


12:58 a.m. PDT | 09.26.2013
@chenkx @wjchat The volume we get at @civilbeat allows me to moderate by hand. Also it helps me to get to know the community. #wjchat

Gene Park
@GenePark


12:58 a.m. PDT | 09.26.2013
@wjchat No. We would if we had budget to hire a further 800 staff. Strangely that doesn’t seem to come up very often. Post-moderate. #wjchat

Dave Meddows
@davemeddows


12:58 a.m. PDT | 09.26.2013
@wjchat Engagement is a word used by fools. #wjchat

This is an NPR Fan
@ThisisanNPRFan


12:58 a.m. PDT | 09.26.2013
@wjchat A6 absolutely should. should involve at least 1 serious full-time position, ideally, if you’re gonna have comments at all #wjchat

Paul de Revere
@pderevere


12:58 a.m. PDT | 09.26.2013
A4 Comments should be treated like social media/ customer service / source building by reporters, editors. Get in there and drive. #wjchat

Robin J Phillips
@RobinJP


12:59 a.m. PDT | 09.26.2013
@GenePark @wjchat @civilbeat yeah! It’s def a bonding experience. How “personal” facing do you get? #wjchat

Kelly Chen
@chenkx


12:59 a.m. PDT | 09.26.2013
@wjchat A6: However, certain topics such as race, specific lawsuits, are moderated or read only. Experience teaches when to moderate #wjchat

Ryan Gorman
@GormoJourno


12:59 a.m. PDT | 09.26.2013
@wjchat A6: I’d love to moderate and engage all comments. But is not feasible today. We depend on users to report issues. #wjchat

William Cannon
@NewsCannon


12:59 a.m. PDT | 09.26.2013
@amartinmedia @damiencave @wjchat Wait… IRL engagement is a thing? #Web4Lyfe #wjchat

Melanie Deziel
@mdeziel


12:59 a.m. PDT | 09.26.2013
#WJChat #A6 Journalists should be involved in the conversation about the stories they produce, and be given time to do so.

Saleem Khan
@SaleemChat


12:59 a.m. PDT | 09.26.2013
@chenkx @wjchat which has worked better? #wjchat

ReadrBoard
@ReadrBoard


12:59 a.m. PDT | 09.26.2013
@pderevere Thanks. Happy to be here #wjchat

Damien Cave
@damiencave


12:59 a.m. PDT | 09.26.2013
pt. 2.. Q6B: For those who moderate comments, do you have other duties on top of overseeing comments? #wjchat

wjchat
@wjchat


12:59 a.m. PDT | 09.26.2013
RT @wjchat: pt. 2.. Q6B: For those who moderate comments, do you have other duties on top of overseeing comments? #wjchat

Saleem Khan
@SaleemChat


12:59 a.m. PDT | 09.26.2013
And! It also depends on size of newsroom. Bottom line, if you really care about conversations, you invest in them. #wjchat

Ivan Lajara
@ivanlajara


12:59 a.m. PDT | 09.26.2013
@NickKellet Replying is not generally considered to be part of moderation. There’s a continuum, though. #wjchat

Mark Loundy
@MarkLoundy


12:59 a.m. PDT | 09.26.2013
@mdeziel @monicaluhar @wjchat One would hope so! #wjchat or you didnt learn:)

Nick Kellet
@NickKellet


1:00 a.m. PDT | 09.26.2013
@chenkx Thats not great. Mandating having an active twitter account, for ex.,is completely fine. But,engagement as eval method=iffy
#wjchat

Nitesh Arora
@Nitesh_Arora


1:00 a.m. PDT | 09.26.2013
@wjchat My bad. guess it was a two-parter. #ignoreme #wjchat

Matt Mikus
@mikusmatt


1:00 a.m. PDT | 09.26.2013
@chenkx @wjchat When I comment using my name, it’s more personal, casual. When I comment as @CivilBeat it’s a more serious tone. #wjchat

Gene Park
@GenePark


1:00 a.m. PDT | 09.26.2013
@ReadrBoard @wjchat @genepark was saying how it helps him connect with the community. I think it depends on size of news org. #wjchat

Kelly Chen
@chenkx


1:00 a.m. PDT | 09.26.2013
@wjchat In an ideal world we’d have a human being moderate every single story’s comments. But yeah no, that doesn’t happen. #wjchat

Julia B. Chan
@juliachanb


1:00 a.m. PDT | 09.26.2013
@wjchat not worth the man power. ppl are gonna say what they want to say. though, should be monitored to get rid of the hateful ones #wjchat

Alex Romano
@alexromano


1:00 a.m. PDT | 09.26.2013
@nataliewardel @elisewho Agreed #wjchat

Nina Zipkin
@NinaZipkin


1:00 a.m. PDT | 09.26.2013
#WJChat #A6b I used to be actively discouraged from being involved in moderating/conversing with the news community in the open. I left.

Saleem Khan
@SaleemChat


1:01 a.m. PDT | 09.26.2013
@wjchat I’m third tier comment mod, meaning I jump when others are off. But we all have other duties. #wjchat

Ivan Lajara
@ivanlajara


1:01 a.m. PDT | 09.26.2013
@jkrolldigital Fair point, but how much do comments enhance your site versus great original reporting? A question of ROI. #wjchat

Justin Karp
@jskarp


1:01 a.m. PDT | 09.26.2013
RT @jskarp: @wjchat Hey #wjchat gang. Jumping in here late as a rep of @abc7news. We shut off comments last week. It’s been liberating.

Mr. Rael
@SenorRael


1:01 a.m. PDT | 09.26.2013
Hiding new input is a very smart default. It never rewards spammers and trolls. #wjchat

Nick Kellet
@NickKellet


1:01 a.m. PDT | 09.26.2013
#Huh? RT @ThisisanNPRFan: @wjchat Engagement is a word used by fools. #wjchat

Derry London
@Derry_London


1:01 a.m. PDT | 09.26.2013
@wjchat A6 Having real people moderate is important, but ultimately it comes down to the resources that the org has at its disposal #wjchat

Nina Zipkin
@NinaZipkin


1:01 a.m. PDT | 09.26.2013
Nice RT @stevesaldivar Tell readers the kind of conversation u will & won’t have. @NPRCodeSwitch did it http://t.co/e04lC9IA4q #wjchat

Linda Perry Barr
@lindaperrybarr


1:01 a.m. PDT | 09.26.2013
@NewsCannon How do your users report issues? Does it happen often? I’m curious about “flag as inappropriate” participation #wjchat

Dan Hill
@DanHillReports


1:01 a.m. PDT | 09.26.2013
Wish I could stick around for more. Gotta get moving. Seeya next week. #wjchat

Matt Mikus
@mikusmatt


1:02 a.m. PDT | 09.26.2013
@baileylmcgowan @wjchat – Thank you for succinctly expressing just what I mean about being clear (not rigid) on posting rules. #wjchat

Ken McNatt
@KenMcNatt


1:02 a.m. PDT | 09.26.2013
@wjchat Our reporters are the guardians of the discussions on their stories. They engage on every story and alert mods to problems #wjchat

Jen Eyer
@jeneyer


1:02 a.m. PDT | 09.26.2013
@mdeziel @damiencave @wjchat high-fives are like Facebook likes IRL. #wjchat

Alex J. Martin
@amartinmedia


1:02 a.m. PDT | 09.26.2013
@Derry_London @ThisisanNPRFan @wjchat Hey, what’s an online discussion about online commenting without an online troll? #wjchat

Gene Park
@GenePark


1:02 a.m. PDT | 09.26.2013
RT @wjchat: pt. 2.. Q6B: For those who moderate comments, do you have other duties on top of overseeing comments? #wjchat

michael erard
@michaelerard


1:02 a.m. PDT | 09.26.2013
@wjchat Engagement must be a fundamental part of the journalism process. Frontline journos must be easily available online. #wjchat

Mark Loundy
@MarkLoundy


1:02 a.m. PDT | 09.26.2013
@michaelerard @wjchat preach it #wjchat

Kelly Chen
@chenkx


1:02 a.m. PDT | 09.26.2013
@wjchat All – I have to run! Let’s catch up again soon! xoxo #wjchat

Alex J. Martin
@amartinmedia


1:03 a.m. PDT | 09.26.2013
Listen to @MarkLoundy. #wjchat

Alex J. Martin
@amartinmedia


1:03 a.m. PDT | 09.26.2013
@wjchat Small irony: I wanted to answer commenters in my Times story but didn’t want to out my user name. #wjchat

michael erard
@michaelerard


1:03 a.m. PDT | 09.26.2013
RT @wjchat: Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

Shauna Stuart
@ShaunaReporter


1:03 a.m. PDT | 09.26.2013
RT @wjchat: pt. 2.. Q6B: For those who moderate comments, do you have other duties on top of overseeing comments? #wjchat

Shauna Stuart
@ShaunaReporter


1:03 a.m. PDT | 09.26.2013
@wjchat We don’t have the staff to review every single comment, but readers will often assist us in pointing out abuse. Self-policed #wjchat

Philip Tortora
@PhilipTortora


1:03 a.m. PDT | 09.26.2013
RT @michaelerard: @wjchat Small irony: I wanted to answer commenters in my Times story but didn’t want to out my user name. #wjchat

Kelly Chen
@chenkx


1:03 a.m. PDT | 09.26.2013
@wjchat We have automated moderating for buzz words and various “isms,” and we can flag serious pieces for human moderation. #wjchat

Melanie Deziel
@mdeziel


1:04 a.m. PDT | 09.26.2013
A6b: Me: moderate, write and post dig content, cut video for online. Keep Twitter flowing, source UGC 4 shows, & anchor my own ivws #wjchat

Derry London
@Derry_London


1:04 a.m. PDT | 09.26.2013
@PhilipTortora @wjchat Yes readers sometime point things out to us too. #wjchat

Gene Park
@GenePark


1:04 a.m. PDT | 09.26.2013
@DanHillReports @NewsCannon We also have user-moderated. Three flags and it’s removed and we then make a decision. Works ok. #wjchat

Dave Meddows
@davemeddows


1:04 a.m. PDT | 09.26.2013
@michaelerard Create a second user account for professional purposes? #wjchat

Saleem Khan
@SaleemChat


1:04 a.m. PDT | 09.26.2013
@wjchat there’s also a big diff between being a part of the convo as the org and as yourself. There are lines to tow on both #wjchat

Julia B. Chan
@juliachanb


1:04 a.m. PDT | 09.26.2013
@ReadrBoard I believe there are diff levels of auto-flagging. I think the lack of control makes some newsroom uncomfortable #wjchat

Kelly Chen
@chenkx


1:05 a.m. PDT | 09.26.2013
What’s your favorite commenting systems right now – Livefyre, Disqus, FB, or others? When is G+ #wjchat

Nick Kellet
@NickKellet


1:05 a.m. PDT | 09.26.2013
+1 @juliachanb: there’s also a big diff between being a part of the convo as the org and as yourself. There are lines to tow on both #wjchat

Saleem Khan
@SaleemChat


1:05 a.m. PDT | 09.26.2013
@jeneyer @wjchat – The practice of “you are responsible for what you put your name on”! Nice! Needs to be done more. #wjchat

Ken McNatt
@KenMcNatt


1:05 a.m. PDT | 09.26.2013
@DanHillReports We use FB commenting. If they hate a comment they can flag it. We review. We get few reports. #wjchat

William Cannon
@NewsCannon


1:05 a.m. PDT | 09.26.2013
@SaleemChat Yeah, I should have. In the heat of it I thought they were tied to subscriptions. #wjchat

michael erard
@michaelerard


1:05 a.m. PDT | 09.26.2013
@wjchat A6B Yes I have other duties as well, all of which revolve around social media. @CivilBeat is an online-only news org. #wjchat

Gene Park
@GenePark


1:05 a.m. PDT | 09.26.2013
@wjchat Page views still important 4 quantitative data but comments create consumer profiles in real time. #wjchat

Farrah Parker
@LeavUrImge2FDP


1:05 a.m. PDT | 09.26.2013
RT @michaelerard: @wjchat Small irony: I wanted to answer commenters in my Times story but didn’t want to out my user name. #wjchat

Julia B. Chan
@juliachanb


1:06 a.m. PDT | 09.26.2013
.@PhilipTortora @wjchat That’s a perk of cultivating a good community. Audiences take ownership and do quality control! #wjchat

Shauna Stuart
@ShaunaReporter


1:06 a.m. PDT | 09.26.2013
RT @wjchat: Q6 Does your newsroom moderate all comments by hand? Why or why not? Should it? #wjchat

michael erard
@michaelerard


1:06 a.m. PDT | 09.26.2013
@alexromano @wjchat Isnt that one of the roles of a social media / community manager, which many [larger] organizations have? #wjchat?

Nitesh Arora
@Nitesh_Arora


1:06 a.m. PDT | 09.26.2013
@wjchat So you want to install a commenting system. Sweet! Here’s four: http://t.co/Ymd0Fm2BDn @DNewsKitchen #wjchat

Steve Saldivar
@stevesaldivar


1:06 a.m. PDT | 09.26.2013
@wjchat No comment system can replace a human being behind a keyboard – moderating, curating, responding to comments. #wjchat

Steve Saldivar
@stevesaldivar


1:07 a.m. PDT | 09.26.2013
Thanks for the follows, new #wjchat pals!

Melanie Deziel
@mdeziel


1:07 a.m. PDT | 09.26.2013
Phew! @wjchat No comment system can replace a human being behind a keyboard – moderating, curating, responding to comments. #wjchat

Nick Kellet
@NickKellet


1:07 a.m. PDT | 09.26.2013
@jeneyer that’s awesome. I really liked your guidelines on “how to talk about gay marriage” #wjchat

Kelly Chen
@chenkx


1:07 a.m. PDT | 09.26.2013
@davemeddows @DanHillReports @NewsCannon Do you have a positive reinforcement mechanism? Or only negative? #wjchat

michael erard
@michaelerard


1:07 a.m. PDT | 09.26.2013
Q7 What do you do if a comment thread has already gone off the rails? Do you do anything to keep them on track? How? #wjchat

wjchat
@wjchat


1:07 a.m. PDT | 09.26.2013
@chenkx @jeneyer Yes just reading that now. I love it and was actually going to do something similar re: racism for our site Friday. #wjchat

Gene Park
@GenePark


1:08 a.m. PDT | 09.26.2013
RT @michaelerard: @davemeddows @DanHillReports @NewsCannon Do you have a positive reinforcement mechanism? Or only negative? #wjchat

Nick Kellet
@NickKellet


1:08 a.m. PDT | 09.26.2013
RT @wjchat: Q7 What do you do if a comment thread has already gone off the rails? Do you do anything to keep them on track? How? #wjchat

Saleem Khan
@SaleemChat


1:08 a.m. PDT | 09.26.2013
@wjchat A7: Is there much you can do besides closing the article to further comments? #wjchat

Ryan Gorman
@GormoJourno


1:08 a.m. PDT | 09.26.2013
YUS MT @stevesaldivar: No comment system can replace a human being behind a keyboard – moderating, curating, responding to comments #wjchat

Julia B. Chan
@juliachanb


1:08 a.m. PDT | 09.26.2013
@michaelerard @davemeddows @DanHillReports @NewsCannon Well said – this is all about motivating the good, not slamming the bad #wjchat

Nick Kellet
@NickKellet


1:08 a.m. PDT | 09.26.2013
@chenkx Kelly the idea of “control” is the 1st thing that modern newsrooms must release. It’s collaboration, not artillery. #wjchat

Mark Loundy
@MarkLoundy


1:08 a.m. PDT | 09.26.2013
@wjchat There’s no better training ground than YouTube. I look for conversations I can help turn around. #wjchat http://t.co/3efR4Ks6jJ

Steve Saldivar
@stevesaldivar


1:08 a.m. PDT | 09.26.2013
RT @wjchat: Q7 What do you do if a comment thread has already gone off the rails? Do you do anything to keep them on track? How? #wjchat

michael erard
@michaelerard


1:08 a.m. PDT | 09.26.2013
@wjchat A7 If a discussion is derailed, I tell people to get back on track. It usually works. #wjchat

Gene Park
@GenePark


1:09 a.m. PDT | 09.26.2013
#WJChat #A7: Off the rails? Shut it down. Keep on track? Tend to the thread like a garden and steer the conversation.

Saleem Khan
@SaleemChat


1:09 a.m. PDT | 09.26.2013
Writing is just like the web. Understanding human motivation has never been a more important skill #wjchat

Nick Kellet
@NickKellet


1:09 a.m. PDT | 09.26.2013
Cool RT @stevesaldivar So you want to install a commenting system. Sweet! Here’s four: http://t.co/zSxZ1XZ9wI @DNewsKitchen #wjchat

Linda Perry Barr
@lindaperrybarr


1:09 a.m. PDT | 09.26.2013
@GenePark send me the link when its up! Would love to know how it goes #wjchat

Kelly Chen
@chenkx


1:09 a.m. PDT | 09.26.2013
+1 rt @chenkx Kelly the idea of “control” is the 1st thing that modern newsrooms must release. It’s collaboration, not artillery #wjchat

Nick Kellet
@NickKellet


1:09 a.m. PDT | 09.26.2013
@wjchat A7. Not unless it’s becoming unreasonable, aka threatening. #wjchat

Bailey McGowan
@baileylmcgowan


1:09 a.m. PDT | 09.26.2013
Thanks! Full blog http://t.co/JOIYuQniz8 MT @jkrolldigital: #wjchat @jeneyer at mlive does fantastic job explaining mod principles to users

Jen Eyer
@jeneyer


1:10 a.m. PDT | 09.26.2013
@GenePark @wjchat BOLD. I LIKE IT! #wjchat

Melanie Deziel
@mdeziel


1:10 a.m. PDT | 09.26.2013
@wjchat Lead people back to the original topic. Be helpful and positive. #wjchat

Tiffany Kelly
@LATiffanyKelly


1:10 a.m. PDT | 09.26.2013
@stevesaldivar @wjchat Wow. Web superheroism. :) #wjchat

michael erard
@michaelerard


1:10 a.m. PDT | 09.26.2013
#WJChat #A7 It all depends on the proportion and aggressiveness of the trolls. The other strategy: Put trolls in comment jail.

Saleem Khan
@SaleemChat


1:10 a.m. PDT | 09.26.2013
RT @NickKellet: Writing is just like the web. Understanding human motivation has never been a more important skill #wjchat

Aray Montalvan-Till
@thearay


1:10 a.m. PDT | 09.26.2013
@michaelerard @DanHillReports @NewsCannon Definitely have a positive flag also which pushes comments up. #wjchat

Dave Meddows
@davemeddows


1:10 a.m. PDT | 09.26.2013
Sounds ideal MT @jeneyer Our reporters are guardians of discussions on their stories. They engage on every story/alert mods to probs #wjchat

Julia B. Chan
@juliachanb


1:10 a.m. PDT | 09.26.2013
@wjchat Trolls secretly want the Internet to be civil. Appeal to that. #wjchat

Steve Saldivar
@stevesaldivar


1:10 a.m. PDT | 09.26.2013
@GormoJourno @wjchat You can engage the certain individuals in conversation about the intended topic. #wjchat

Shayna
@AdinaArrow


1:10 a.m. PDT | 09.26.2013
@wjchat I post, identify myself and tell folks to cool it, mind the rules and remind them it’s about constructive conversation. #wjchat

William Cannon
@NewsCannon


1:10 a.m. PDT | 09.26.2013
@chenkx @GenePark What is #wjchat?

FL91
@FL1991


1:11 a.m. PDT | 09.26.2013
@NickKellet that tweet is by @markloundy! But yes. Let me see you lose control. #wjchat

Kelly Chen
@chenkx


1:11 a.m. PDT | 09.26.2013
@GormoJourno @wjchat Or maybe the new topic is something to flow with! #wjchat

Shayna
@AdinaArrow


1:11 a.m. PDT | 09.26.2013
@mdeziel @wjchat lol I always try not to sound like I’m scolding people #wjchat

Gene Park
@GenePark


1:11 a.m. PDT | 09.26.2013
#WJChat #A7 Comment jail is the ability to make disruptive/aggressive commenters’ remarks visible only to them.

Saleem Khan
@SaleemChat


1:11 a.m. PDT | 09.26.2013
@NickKellet @michaelerard @DanHillReports @NewsCannon We don’t slam the bad – at all. But you need to have a mechanism in place. #wjchat

Dave Meddows
@davemeddows


1:11 a.m. PDT | 09.26.2013
@stevesaldivar @wjchat Evidence? #wjchat

michael erard
@michaelerard


1:11 a.m. PDT | 09.26.2013
RT @stevesaldivar: @wjchat Trolls secretly want the Internet to be civil. Appeal to that. #wjchat

Marissa Daisy Alioto
@daisandconfused


1:11 a.m. PDT | 09.26.2013
RT @jeneyer: Thanks! Full blog http://t.co/JOIYuQniz8 MT @jkrolldigital: #wjchat @jeneyer at mlive does fantastic job explaining mod princ

ReadrBoard
@ReadrBoard


1:11 a.m. PDT | 09.26.2013
@wjchat.
1. As for civility
2. Enforce.
3. Time out, if necessary. Then open, with warning. Works in liveblogs. #wjchat

Ivan Lajara
@ivanlajara


1:12 a.m. PDT | 09.26.2013
@chenkx @MarkLoundy Ooop – It got too long. Thanks for correction. #wjchat

Nick Kellet
@NickKellet


1:12 a.m. PDT | 09.26.2013
@GenePark @chenkx Cool! Race and immigration issues are an upcoming topic for me, along with sexism, gun control, and more. #wjchat

Jen Eyer
@jeneyer


1:12 a.m. PDT | 09.26.2013
@NickKellet @michaelerard @DanHillReports @NewsCannon I usually just jump on and quietly ask WTF ARE YOU SMOKING? #wjchat

Dave Meddows
@davemeddows


1:12 a.m. PDT | 09.26.2013
@stevesaldivar @wjchat I wouldn’t say that all off-topic commenting is trolling; sidetracking is a part of conversation. #wjchat

Shayna
@AdinaArrow


1:12 a.m. PDT | 09.26.2013
RT @stevesaldivar: @wjchat There’s no better training ground than YouTube. I look for conversations I can help turn around. #wjchat http://

Mr. Rael
@SenorRael


1:13 a.m. PDT | 09.26.2013
@mariekshan @wjchat @michaelerard There’s a bottleneck, though, of who in a newsroom cares about the value of comment moderation #wjchat

Kelly Chen
@chenkx


1:13 a.m. PDT | 09.26.2013
@NickKellet @MarkLoundy I don’t understand the fascination w/ automation. It’s mostly counter productive. How efficient can that be? #wjchat

Ashley Ashbee
@cartooninperson


1:13 a.m. PDT | 09.26.2013
@davemeddows @michaelerard @DanHillReports @NewsCannon I was taking in general – not specifically :) #wjchat

Nick Kellet
@NickKellet


1:13 a.m. PDT | 09.26.2013
@stevesaldivar If the Internet wasn’t civil, who would notice a troll? #wjchat

Mark Loundy
@MarkLoundy


1:13 a.m. PDT | 09.26.2013
@davemeddows @NickKellet @michaelerard @DanHillReports @NewsCannon Quietly, in all caps :P #wjchat

Shayna
@AdinaArrow


1:13 a.m. PDT | 09.26.2013
@davemeddows @michaelerard @DanHillReports @NewsCannon LOl. That’s a slam in my book:) #wjchat I like your style

Nick Kellet
@NickKellet


1:14 a.m. PDT | 09.26.2013
RT @MarkLoundy: @stevesaldivar If the Internet wasn’t civil, who would notice a troll? #wjchat

Gene Park
@GenePark


1:14 a.m. PDT | 09.26.2013
Word to this MT @chenkx: There’s a bottleneck, though, of who in a newsroom cares about the value of comment moderation #wjchat

Julia B. Chan
@juliachanb


1:14 a.m. PDT | 09.26.2013
@wjchat Lots saying to engage via comments as local reporter but news orgs I have worked for discourage/ban interaction. frustrating #wjchat

C. Russell Clark
@crussellclark


1:14 a.m. PDT | 09.26.2013
@MarkLoundy @stevesaldivar Trolls are uncivil, yet cleverly. That’s why you notice it. #wjchat

Shayna
@AdinaArrow


1:14 a.m. PDT | 09.26.2013
Up next: we’re going to do another LR … this on platforms/tools for comments and engagement. Brace yourselves! Hang with us. #wjchat

wjchat
@wjchat


1:15 a.m. PDT | 09.26.2013
@Nitesh_Arora @wjchat ALL comments are a lot when you’re a national news org w/hundreds of stories, dozens of social accts #wjchat

Alex Romano
@alexromano


1:15 a.m. PDT | 09.26.2013
@jkrolldigital @wjchat I often get apologies from folks who we’re flaming mad moments ago. “Sorry Mr. Cannon” #wjchat

William Cannon
@NewsCannon


1:15 a.m. PDT | 09.26.2013
Q8: Comments’ place is at the bottom of the page. Agree? Disagree? #wjchat

wjchat
@wjchat


1:15 a.m. PDT | 09.26.2013
@crussellclark @wjchat Interesting. What’s their reasoning? #wjchat

Julia B. Chan
@juliachanb


1:15 a.m. PDT | 09.26.2013
+1 @chenkx: I believe there are diff levels of auto-flagging. I think the lack of control makes some newsroom uncomfortable #wjchat

Saleem Khan
@SaleemChat


1:15 a.m. PDT | 09.26.2013
RT @AdinaArrow: @MarkLoundy @stevesaldivar Trolls are uncivil, yet cleverly. That’s why you notice it. #wjchat

Mark Loundy
@MarkLoundy


1:15 a.m. PDT | 09.26.2013
Lurkers and Trolls > The two ends of the bell curve! #wjchat

Nick Kellet
@NickKellet


1:15 a.m. PDT | 09.26.2013
@alexromano @wjchat Right, its unrealistic to monitor all comments. But, its possible to monitor ongoing stories by priority #wjchat

Nitesh Arora
@Nitesh_Arora


1:15 a.m. PDT | 09.26.2013
Commenting is fluid, so you have to adopt with it. Example: http://t.co/kwlbYcrfuR #wjchat

Ivan Lajara
@ivanlajara


1:15 a.m. PDT | 09.26.2013
LINK: Google’s latest attempt to fix youtube comments by integrating w/ google+ and bringing to top of page: http://t.co/jEyC5Y0fvX #wjchat

wjchat
@wjchat


1:15 a.m. PDT | 09.26.2013
A8 I think it reinforces “read before you react”… good in my book #wjchat

Marissa Daisy Alioto
@daisandconfused


1:15 a.m. PDT | 09.26.2013
RT @wjchat: Q8: Comments’ place is at the bottom of the page. Agree? Disagree? #wjchat

Shauna Stuart
@ShaunaReporter


1:15 a.m. PDT | 09.26.2013
Agree completely. RT @wjchat: Q8: Comments’ place is at the bottom of the page. Agree? Disagree? #wjchat

Ryan Gorman
@GormoJourno


1:16 a.m. PDT | 09.26.2013
So true MT @AdinaArrow: Trolls are uncivil, yet cleverly. That’s why you notice it. #wjchat

Julia B. Chan
@juliachanb


1:16 a.m. PDT | 09.26.2013
.@chenkx News orgs need to learn that they don’t control things, and give it up http://t.co/4mCDfnZivf #wjchat

Saleem Khan
@SaleemChat


1:16 a.m. PDT | 09.26.2013
Depends. RT @wjchat: Q8: Comments’ place is at the bottom of the page. Agree? Disagree? #wjchat

Ivan Lajara
@ivanlajara


1:16 a.m. PDT | 09.26.2013
Glancing in on #wjchat for the first time in forever.

Jim McBee
@jimmcbee


1:16 a.m. PDT | 09.26.2013
@wjchat Comments at the bottom make sense design-wise, but out of sight always = out of mind. #wjchat

Justin Karp
@jskarp


1:16 a.m. PDT | 09.26.2013
Bwaha! So where do the haters go? RT @NickKellet: Lurkers and Trolls > The two ends of the bell curve! #wjchat

Kelly Chen
@chenkx


1:16 a.m. PDT | 09.26.2013
RT @wjchat: Q8: Comments’ place is at the bottom of the page. Agree? Disagree? #wjchat

Saleem Khan
@SaleemChat


1:16 a.m. PDT | 09.26.2013
<tripplecaps> @AdinaArrow @davemeddows @michaelerard @DanHillReports @NewsCannon LOL </tripplecaps> #wjchat

Nick Kellet
@NickKellet


1:16 a.m. PDT | 09.26.2013
@chenkx Thanks! It’s been a helpful reference for users. We’ve covered other topics (abortion, sports trolling), w/ more planned. #wjchat

Jen Eyer
@jeneyer


1:16 a.m. PDT | 09.26.2013
@stevesaldivar @wjchat thanks for the shouts! we’re constantly thinking about how to handle comments. #wjchat

NPR’s Code Switch
@NPRCodeSwitch


1:17 a.m. PDT | 09.26.2013
@jskarp @wjchat The comments can add color to the story, but shouldn’t always be the story. Bottom is a good place. #wjchat

Ryan Gorman
@GormoJourno


1:17 a.m. PDT | 09.26.2013
RT @NickKellet: Lurkers and Trolls > The two ends of the bell curve! #wjchat

Mark Loundy
@MarkLoundy


1:17 a.m. PDT | 09.26.2013
RT @jskarp: @wjchat Comments at the bottom make sense design-wise, but out of sight always = out of mind. #wjchat

Shauna Stuart
@ShaunaReporter


1:17 a.m. PDT | 09.26.2013
Ideally, comments should reflect story (CMSs not there yet): On the side, in the middle, bottom, INSIDE THE STORY; side by side. #wjchat

Ivan Lajara
@ivanlajara


1:17 a.m. PDT | 09.26.2013
@daisandconfused good point. #wjchat

ReadrBoard
@ReadrBoard


1:17 a.m. PDT | 09.26.2013
@crussellclark @wjchat Interaction is good for readers & your site. You must stick w/ facts, not fall into debate. #wjchat

William Cannon
@NewsCannon


1:17 a.m. PDT | 09.26.2013
@chenkx A subsegment of the trolls? Lurkers that’d don’t like = undecided. If they dislike enough the move camps #wjchat

Nick Kellet
@NickKellet


1:17 a.m. PDT | 09.26.2013
RT @GormoJourno: @jskarp @wjchat The comments can add color to the story, but shouldn’t always be the story. Bottom is a good place. #wjchat

Shauna Stuart
@ShaunaReporter


1:18 a.m. PDT | 09.26.2013
RT @NPRCodeSwitch: @stevesaldivar @wjchat thanks for the shouts! we’re constantly thinking about how to handle comments. #wjchat

Steve Saldivar
@stevesaldivar


1:18 a.m. PDT | 09.26.2013
@daisandconfused #wjchat Wherever you put comments, determined trolls will jump to them. Sometimes they don’t even read to end of headline.

John Kroll Digital
@jkrolldigital


1:18 a.m. PDT | 09.26.2013
#WJChat #A8 Comments’ place is wherever the news community will engage with them. The bottom-of-story convention is an old tech limit.

Saleem Khan
@SaleemChat


1:18 a.m. PDT | 09.26.2013
@jskarp @wjchat Unless you finish the piece you are reading — you just may see some comments. #wjchat

Shayna
@AdinaArrow


1:18 a.m. PDT | 09.26.2013
Q9 What do you think of Kinja’s platform blurring the lines between reader and writer/reporter? http://t.co/7H6e84JX9Y #wjchat

wjchat
@wjchat


1:18 a.m. PDT | 09.26.2013
@wjchat A7 shut it down #wjchat

Paul de Revere
@pderevere


1:18 a.m. PDT | 09.26.2013
@wjchat I feel like some people never make it to the end of the page. It would be more helpful to comment on the side of the story. #wjchat

Tiffany Kelly
@LATiffanyKelly


1:19 a.m. PDT | 09.26.2013
You can use @proconit, @disqus, @storify, etc to up your commenting game without knowing code. #wjchat

Ivan Lajara
@ivanlajara


1:19 a.m. PDT | 09.26.2013
RT @wjchat: Q9 What do you think of Kinja’s platform blurring the lines between reader and writer/reporter? http://t.co/7H6e84JX9Y #wjchat

Saleem Khan
@SaleemChat


1:19 a.m. PDT | 09.26.2013
@jimmcbee Welcome back! #wjchat

Melanie Deziel
@mdeziel


1:19 a.m. PDT | 09.26.2013
TO THE LEFT! TO THE LEFT! @chenkx So where do the haters go? RT @NickKellet: Lurkers and Trolls > The two ends of the bell curve! #wjchat

Julia B. Chan
@juliachanb


1:19 a.m. PDT | 09.26.2013
@wjchat A9: I think Kinja is great in theory, and has a lot of promise – but it just isn’t there yet. It feels like a beta test. #wjchat

Ryan Gorman
@GormoJourno


1:19 a.m. PDT | 09.26.2013
@juliachanb @chenkx @NickKellet My favorite Beyonce song. #wjchat

Gene Park
@GenePark


1:19 a.m. PDT | 09.26.2013
RT @wjchat: Q9 What do you think of Kinja’s platform blurring the lines between reader and writer/reporter? http://t.co/7H6e84JX9Y #wjchat

michael erard
@michaelerard


1:19 a.m. PDT | 09.26.2013
@wjchat A8 if anywhere, at the very very bottom #wjchat

Paul de Revere
@pderevere


1:20 a.m. PDT | 09.26.2013
.@readrboard is another cool one MT @ivanlajara: You can use @proconit, @disqus, @storify, etc to up your commenting game w/o code. #wjchat

Kelly Chen
@chenkx


1:20 a.m. PDT | 09.26.2013
@wjchat I kind of want to see comments on the side, like Microsoft Word comments/edits. Give readers an option to toggle off or on. #wjchat

Steve Saldivar
@stevesaldivar


1:20 a.m. PDT | 09.26.2013
RT @SaleemChat: #WJChat #A8 Comments’ place is wherever the news community will engage with them. The bottom-of-story convention is an old

michael erard
@michaelerard


1:20 a.m. PDT | 09.26.2013
#WJChat #A9 I proposed something similar about 8 years ago, and again 3 years ago, so I’m all for Kinja.

Saleem Khan
@SaleemChat


1:20 a.m. PDT | 09.26.2013
.@wjchat A8: Wondering whether comments on bottom is wrong. Maybe better chats if on the rail where facts are in plain sight. #wjchat

William Cannon
@NewsCannon


1:20 a.m. PDT | 09.26.2013
@wjchat I love the Kinja format. #wjchat

Gene Park
@GenePark


1:20 a.m. PDT | 09.26.2013
.@wjchat Kinja is a worthy experiment. And good and bad things will come out of it. #wjchat

Ivan Lajara
@ivanlajara


1:20 a.m. PDT | 09.26.2013
RT @wjchat: Q9 What do you think of Kinja’s platform blurring the lines between reader and writer/reporter? http://t.co/7H6e84JX9Y #wjchat

Shauna Stuart
@ShaunaReporter


1:21 a.m. PDT | 09.26.2013
Do you ever write to be unconcluded? To really ask the audience to help? #wjchat

Nick Kellet
@NickKellet


1:21 a.m. PDT | 09.26.2013
A9: That’s a tough call, looks like more hands-on, don’t have time for more hands-on #wjchat

Derry London
@Derry_London


1:21 a.m. PDT | 09.26.2013
Q10 What about what Medium/Quartz/others are doing with annotations? (Any other annotation start-ups we should know about?) #wjchat

wjchat
@wjchat


1:21 a.m. PDT | 09.26.2013
RT @NickKellet Do you ever write to be unconcluded? To really ask the audience to help? #wjchat

Marissa Daisy Alioto
@daisandconfused


1:21 a.m. PDT | 09.26.2013
@wjchat Interesting and innovative, but reminds me a bit of Facebook’s selective newsfeed, where promotions make you miss content. #wjchat

Shayna
@AdinaArrow


1:21 a.m. PDT | 09.26.2013
@NickKellet Over decades of doing this, my experience is that the lurker:commenter ratio is nearly constant 10:1. Seems hard wired. #wjchat

Mark Loundy
@MarkLoundy


1:21 a.m. PDT | 09.26.2013
#WJChat I’m most eager to see what happens with Kinja, how it evolves, and what unforeseen uses participants develop for it.

Saleem Khan
@SaleemChat


1:22 a.m. PDT | 09.26.2013
@wjchat The @ignitesea talk by @moniguzman is still insightful: http://t.co/unSmIEWqSt #wjchat

Steve Saldivar
@stevesaldivar


1:22 a.m. PDT | 09.26.2013
@NickKellet “Choose your kicker” #wjchat

michael erard
@michaelerard


1:22 a.m. PDT | 09.26.2013
@MarkLoundy @NickKellet @wjchat The 90-9-1 rule of online participation: http://t.co/ftwIPCG4aw #wjchat

Marie K. Shanahan
@mariekshan


1:22 a.m. PDT | 09.26.2013
@wjchat A8 Comments can be *in* posts. I use them in columns. I’ll also ask a Q atop my post to guide convo below, then update post. #wjchat

Matthew T. Hall
@SDuncovered


1:22 a.m. PDT | 09.26.2013
RT @mariekshan: @MarkLoundy @NickKellet @wjchat The 90-9-1 rule of online participation: http://t.co/ftwIPCG4aw #wjchat

Mark Loundy
@MarkLoundy


1:22 a.m. PDT | 09.26.2013
@MarkLoundy I follow 1:9:90 > which fits your 1:10 ratio #wjchat http://t.co/cFipDD9toG

Nick Kellet
@NickKellet


1:22 a.m. PDT | 09.26.2013
@wjchat I LOVE ANNNOTATIONS. I THINK @DOCUMENTCLOUD SHOULD ALLOW PUBLIC ANNOTATIONS, YOU GUYS! PRETTY PLEASE. #wjchat

Ivan Lajara
@ivanlajara


1:22 a.m. PDT | 09.26.2013
@wjchat @michaelerard Sidenote:Gawker’s commenters are out of control but, man, some of them can write well! #wjchat

Dave Meddows
@davemeddows


1:22 a.m. PDT | 09.26.2013
@MarkLoundy @NickKellet Glad I’m not the only one … #wjchat

Julia B. Chan
@juliachanb


1:23 a.m. PDT | 09.26.2013
@wjchat A9 I like Kinja — I don’t @avoidcomments on @gawker #wjchat

michael erard
@michaelerard


1:23 a.m. PDT | 09.26.2013
@wjchat My fav thing is to see reporters engage in comments, offer new info not in the story. Take it up a notch, not down. #wjchat

William Cannon
@NewsCannon


1:23 a.m. PDT | 09.26.2013
#WJChat #A10 I’m all for experiments by Medium, Quartz, etc. Now is no time to be timid. The house is on fire. Take extreme measures.

Saleem Khan
@SaleemChat


1:23 a.m. PDT | 09.26.2013
RT @michaelerard: @wjchat A9 I like Kinja — I don’t @AvoidComments on @Gawker #wjchat

wjchat
@wjchat


1:23 a.m. PDT | 09.26.2013
Final LR on tools: Q11 Is it a cop out for a news org to turn comments over to Facebook? #wjchat

wjchat
@wjchat


1:24 a.m. PDT | 09.26.2013
@wjchat A8 I think that bottom of the page is what we’re used to from a design perspective, not necessarily the best place for them #wjchat

Nina Zipkin
@NinaZipkin


1:24 a.m. PDT | 09.26.2013
RT @SaleemChat: #WJChat #A10 I’m all for experiments by Medium, Quartz, etc. Now is no time to be timid. The house is on fire. Take extreme

Mark Loundy
@MarkLoundy


1:24 a.m. PDT | 09.26.2013
@LATiffanyKelly @wjchat That was @Marginize’s plan. #wjchat

Stacey Resnikoff
@staceyresnikoff


1:24 a.m. PDT | 09.26.2013
My British brain is deferring to Google search:) #culturalblackhole @michaelerard @NickKellet “Choose your kicker” #wjchat

Nick Kellet
@NickKellet


1:24 a.m. PDT | 09.26.2013
@chenkx Yes, but what is the alternative? I think we need to be as aggressively open as possible. #wjchat

Saleem Khan
@SaleemChat


1:24 a.m. PDT | 09.26.2013
@wjchat Lurkers are what we used to call readers. Are they less valued because they dont comment? #wjchat

Lance Agena
@lance_agena


1:25 a.m. PDT | 09.26.2013
@wjchat No. That’s where the majority of the audience lives, and the moderation tools are reasonably strong. #wjchat

Justin Karp
@jskarp


1:25 a.m. PDT | 09.26.2013
@wjchat A11: It’s less of a cop out than it is a way to create accountability for comments. Too many keyboard vigilantes out there. #wjchat

Ryan Gorman
@GormoJourno


1:25 a.m. PDT | 09.26.2013
@mariekshan Interesting article, thanks! #wjchat

Julia B. Chan
@juliachanb


1:25 a.m. PDT | 09.26.2013
RT @wjchat: Final LR on tools: Q11 Is it a cop out for a news org to turn comments over to Facebook? #wjchat

Saleem Khan
@SaleemChat


1:25 a.m. PDT | 09.26.2013
@wjchat A11 For a local publication it might be suicide. #wjchat

Mark Loundy
@MarkLoundy


1:25 a.m. PDT | 09.26.2013
…and that’s the end of our LR on tools. Good job everyone. We covered a lot of internet. Now onto the next question… #wjchat

wjchat
@wjchat


1:25 a.m. PDT | 09.26.2013
@wjchat ouch. lol #wjchat

Derry London
@Derry_London


1:25 a.m. PDT | 09.26.2013
Q11 I think integrating tools already at hand sometimes frees up more energy to focus on content, which is the soul of the org. #wjchat

Marissa Daisy Alioto
@daisandconfused


1:25 a.m. PDT | 09.26.2013
@juliachanb @MarkLoundy For me the economics of social are all based on the 90% – we are chatting , but many are listening #wjchat

Nick Kellet
@NickKellet


1:25 a.m. PDT | 09.26.2013
Q12: What are some ways to train your audience/community to “do better” comments? #wjchat .. and whose job is that?

wjchat
@wjchat


1:25 a.m. PDT | 09.26.2013
#wjchat A11 Copout, not real solution, may discourage users w/ legit reasons for remaining pseudonymous.

John Kroll Digital
@jkrolldigital


1:25 a.m. PDT | 09.26.2013
@wjchat A11. No, it makes easier access. #wjchat

Bailey McGowan
@baileylmcgowan


1:26 a.m. PDT | 09.26.2013
@wjchat Not at all. Facebook commenting is valid. #wjchat

Lance Agena
@lance_agena


1:26 a.m. PDT | 09.26.2013
A8 Big part of the problem. Signals no one’s paying attention, cares. Encourages bad behavior. #wjchat

Jason Kohn
@Jason_B_Kohn


1:26 a.m. PDT | 09.26.2013
RT @wjchat: Final LR on tools: Q11 Is it a cop out for a news org to turn comments over to Facebook? #wjchat

Tracie Powell
@TMPowell


1:26 a.m. PDT | 09.26.2013
Q11 Every org and audience is different, however, Gotta do what’s right for you! #wjchat

Marissa Daisy Alioto
@daisandconfused


1:26 a.m. PDT | 09.26.2013
@mariekshan Fancy seeing you here! #wjchat

Melanie Deziel
@mdeziel


1:26 a.m. PDT | 09.26.2013
YAY!!! #wjchat RT @documentcloud: @ivanlajara @wjchat we think so too! They’re still baking. But we’ll have news soon :)

Ivan Lajara
@ivanlajara


1:26 a.m. PDT | 09.26.2013
@NickKellet A critical characteristic of any online moderator. #wjchat

Mark Loundy
@MarkLoundy


1:26 a.m. PDT | 09.26.2013
@wjchat A11 Don’t think that’s a cop out, especially if it can be a big help with moderation #wjchat

Nina Zipkin
@NinaZipkin


1:26 a.m. PDT | 09.26.2013
@michaelerard @wjchat oh man really? #wjchat

Paul de Revere
@pderevere


1:26 a.m. PDT | 09.26.2013
@wjchat A11 syncing FB comments is interesting bc it’s not anonymous. #wjchat

Kelly Chen
@chenkx


1:26 a.m. PDT | 09.26.2013
Gr8 Q @wjchat Q12: What are some ways to train your audience/community to “do better” comments? #wjchat .. and whose job is that?

Nick Kellet
@NickKellet


1:26 a.m. PDT | 09.26.2013
@NickKellet haha. What do you call the last line of a story? #wjchat

michael erard
@michaelerard


1:27 a.m. PDT | 09.26.2013
#WJChat #A11 Yes, handing over comments to Facebook is a cop-out AND DANGEROUS. See @RMack’s http://t.co/799bXk9nvs Journalists #MUSTREAD

Saleem Khan
@SaleemChat


1:27 a.m. PDT | 09.26.2013
@wjchat A11 not at all. It’s the only reasonable thing to do sometimes. #wjchat

Paul de Revere
@pderevere


1:27 a.m. PDT | 09.26.2013
RT @chenkx: @wjchat A11 syncing FB comments is interesting bc it’s not anonymous. #wjchat

Shauna Stuart
@ShaunaReporter


1:27 a.m. PDT | 09.26.2013
@chenkx @wjchat Having someone’s picture and a link to their digital life along with their comments usually reigns them in. #wjchat

Ryan Gorman
@GormoJourno


1:27 a.m. PDT | 09.26.2013
@wjchat A11: FB comments *seems* do be a success for Buzzfeed pages #wjchat

Kelly Chen
@chenkx


1:27 a.m. PDT | 09.26.2013
#wjchat: Respond to ‘good’ comments, even if it’s just a thank you. Feature them in posts. Offer gentle advice when appropriate.

John Kroll Digital
@jkrolldigital


1:27 a.m. PDT | 09.26.2013
RT @wjchat: Q12: What are some ways to train your audience/community to “do better” comments? #wjchat .. and whose job is that?

Saleem Khan
@SaleemChat


1:27 a.m. PDT | 09.26.2013
@wjchat A12. Set rules. Enforce them. UPDATE THEM. #wjchat

Ivan Lajara
@ivanlajara


1:27 a.m. PDT | 09.26.2013
A12 You don’t own culture, but you can reward the good & ignore/dismiss the bad. People emulate that which they see is good. #wjchat

Nick Kellet
@NickKellet


1:27 a.m. PDT | 09.26.2013
thisthisthis! RT @lance_agena: Lurkers are what we used to call readers. Are they less valued because they dont comment? #wjchat

Julia B. Chan
@juliachanb


1:27 a.m. PDT | 09.26.2013
@GormoJourno but is it too much of a barrier to entry? Are there things ppl dont want to be public about? #wjchat

Kelly Chen
@chenkx


1:28 a.m. PDT | 09.26.2013
@chenkx @ShaunaReporter @wjchat Soooo true, not everyone is ready for that. #wjchat

Da Vinci
@YourLifeAfter25


1:28 a.m. PDT | 09.26.2013
Love this RT @lance_agena: Lurkers are what we used to call readers. Are they less valued because they dont comment? #wjchat

Nick Kellet
@NickKellet


1:28 a.m. PDT | 09.26.2013
@GormoJourno ie: don’t talk politics at the dinner table, sorta deal #wjchat

Kelly Chen
@chenkx


1:28 a.m. PDT | 09.26.2013
@pderevere @wjchat I don’t dig deep. But pyrotechnic spleen, come on. Irresistible. #wjchat

michael erard
@michaelerard


1:28 a.m. PDT | 09.26.2013
@wjchat a12 that’s no one’s job except the individual. And imo if someone can’t play nice, they don’t get to comment #wjchat

Paul de Revere
@pderevere


1:28 a.m. PDT | 09.26.2013
@wjchat @michaelerard A12 How about ‘nudging’? http://t.co/f47wURIpNG #wjchat

Marie K. Shanahan
@mariekshan


1:28 a.m. PDT | 09.26.2013
RT @jkrolldigital: #wjchat: Respond to ‘good’ comments, even if it’s just a thank you. Feature them in posts. Offer gentle advice when appr

michael erard
@michaelerard


1:29 a.m. PDT | 09.26.2013
A12: Our comment community has started moderating itself, trolls called out by other commenters, they’re doing it organically #wjchat

Derry London
@Derry_London


1:29 a.m. PDT | 09.26.2013
#WJChat #A12 To guide the audience toward better comments, set rules, enforce, but most of all *** lead by example *** and reward the best

Saleem Khan
@SaleemChat


1:29 a.m. PDT | 09.26.2013
RT @NickKellet: Gr8 Q @wjchat Q12: What are some ways to train your audience/community to “do better” comments? #wjchat .. and whose job i

michael erard
@michaelerard


1:29 a.m. PDT | 09.26.2013
Quote of the day > @lance_agena Lurkers are what we used to call readers. Are they less valued because they dont comment? #wjchat

Nick Kellet
@NickKellet


1:29 a.m. PDT | 09.26.2013
@chenkx Comment elsewhere, it’s not like there’s a lack of sites to air your opinion if you want to remain anonymous. #wjchat

Ryan Gorman
@GormoJourno


1:29 a.m. PDT | 09.26.2013
@chenkx A11 We chose Facebook in 2011 to decrease the possibility of anonymity. We believe our readers should stand by their words. #wjchat

Gene Park
@GenePark


1:29 a.m. PDT | 09.26.2013
FINAL Q, baker’s dozen tonight: Q13 So then HOW do we involve the reader / audience if we’re not encouraging vibrant comments? #wjchat

wjchat
@wjchat


1:29 a.m. PDT | 09.26.2013
@wjchat Not all of your reporting goes into your piece. Use unpublished reporting to help you foster conversation in the comments. #wjchat

Steve Saldivar
@stevesaldivar


1:29 a.m. PDT | 09.26.2013
@NickKellet @lance_agena See Q1 or Q2 of #wjchat

michael erard
@michaelerard


1:30 a.m. PDT | 09.26.2013
@michaelerard I shudder at the cynicism & snark. Gawker comments are everything that’s wrong w/ my twitter TL #wjchat

Paul de Revere
@pderevere


1:30 a.m. PDT | 09.26.2013
@lance_agena Lurkers are what pays the bills in my mind – the 90% make the engagement worthwhile. Lurking = preaction #wjchat

Nick Kellet
@NickKellet


1:30 a.m. PDT | 09.26.2013
@wjchat By example staff wide. Never be anything other than scrupulously professional in public and that includes online. #wjchat

Mark Loundy
@MarkLoundy


1:30 a.m. PDT | 09.26.2013
@Jason_B_Kohn that’s cool. Reminds me of @soundcloud’s annotation community/feature #wjchat

Kelly Chen
@chenkx


1:30 a.m. PDT | 09.26.2013
@wjchat A13 No one will comment if no one cares about the story. Find stories the community cares about, and they will flock. #wjchat

Gene Park
@GenePark


1:30 a.m. PDT | 09.26.2013
#wjchat A12 Let them see staff’s on the site — reporters, editors, moderators, etc. We all act better when we know someone’s looking.

John Kroll Digital
@jkrolldigital


1:30 a.m. PDT | 09.26.2013
A11: Our company uses FB comments on 120+ tv & newspaper websites, and works well properly moderated. Not a cop out, a useful tool. #wjchat

Derry London
@Derry_London


1:31 a.m. PDT | 09.26.2013
@stevesaldivar Q12 great point. Let comments be a reporter’s notebook for really engaged readers. #wjchat

Robin J Phillips
@RobinJP


1:31 a.m. PDT | 09.26.2013
@SaleemChat @chenkx If they choose not to join FB on principle (totally understandable) we let them email us and we post for them. #wjchat

Gene Park
@GenePark


1:31 a.m. PDT | 09.26.2013
@wjchat A13 we don’t. They involve themselves. We don’t have to do it for them they’ll do it. #wjchat

Paul de Revere
@pderevere


1:31 a.m. PDT | 09.26.2013
@wjchat A12 We have a position mine designed to cultivate the conversation on SM + our site. One example: http://t.co/Haj6lLgVJr #wjchat

Matthew T. Hall
@SDuncovered


1:32 a.m. PDT | 09.26.2013
@Derry_London That’s a thing. Ideally, the community will police itself. #wjchat

Mark Loundy
@MarkLoundy


1:32 a.m. PDT | 09.26.2013
@wjchat PS If y’all have want to host a #wjchat on a particular piece of today’s very large rabbit hole, feel free to msg me! #wjchat

Kelly Chen
@chenkx


1:32 a.m. PDT | 09.26.2013
Yes MT @GenePark: Chose Facebook in ’11 to decrease possibility of anonymity. We believe readers should stand by their words. #wjchat

William Cannon
@NewsCannon


1:32 a.m. PDT | 09.26.2013
RT @jkrolldigital: #wjchat A12 Let them see staff’s on the site — reporters, editors, moderators, etc. We all act better when we know some

michael erard
@michaelerard


1:32 a.m. PDT | 09.26.2013
@wjchat Social, public events, AMAs, etc … there are many engagement devices. Hence the new need for engagement roles at orgs. #wjchat

Julia B. Chan
@juliachanb


1:32 a.m. PDT | 09.26.2013
#WJChat #A13 There are many ways the news community can participate in news, from story creation through to post-mortem in comments/response

Saleem Khan
@SaleemChat


1:32 a.m. PDT | 09.26.2013
A13: We ASK for their input, we ask for what’s troubling them or what their feeling is on-topic. Always works. Give readers a voice #wjchat

Derry London
@Derry_London


1:32 a.m. PDT | 09.26.2013
RT @RobinJP: @stevesaldivar Q12 great point. Let comments be a reporter’s notebook for really engaged readers. #wjchat

William Cannon
@NewsCannon


1:33 a.m. PDT | 09.26.2013
MT @juliachanb: @wjchat…there are many engagement devices. Hence the new need for engagement roles at orgs. #wjchat

wjchat
@wjchat


1:33 a.m. PDT | 09.26.2013
RT @ShaunaReporter: q2) Here’s another read” “Comment Moderator, the Dirtiest Job On The Internet” http://t.co/BaFcUkOvhV via @BW #wjchat

gillianrosh
@gillianrosh


1:33 a.m. PDT | 09.26.2013
Keep chatting but that’s a wrap from us. Thanks to @michaelerard for hosting this vibrant topic. Thanks to @chenkx for finding him. #wjchat

wjchat
@wjchat


1:33 a.m. PDT | 09.26.2013
@wjchat Glad I was able to hop into tonight’s #wjchat. It’s a topic that isn’t going away. Ever.

Justin Karp
@jskarp


1:33 a.m. PDT | 09.26.2013
RT @mariekshan: @MarkLoundy @NickKellet @wjchat The 90-9-1 rule of online participation: http://t.co/ftwIPCG4aw #wjchat

Jim Welch
@CTnewshound


1:34 a.m. PDT | 09.26.2013
@wjchat A12 We solicit comments to my posts then put a few on the next day’s front page, which continues the convo across platforms. #wjchat

Matthew T. Hall
@SDuncovered


1:34 a.m. PDT | 09.26.2013
If you have a topic or host in mind, please pitch it to us http://t.co/vcsqlhZwRt #wjchat

wjchat
@wjchat


1:34 a.m. PDT | 09.26.2013
@wjchat @michaelerard @chenkx Thank you for hosting it. Great discussion tonight! #wjchat

Philip Tortora
@PhilipTortora


1:34 a.m. PDT | 09.26.2013
@lance_agena thanks for participating! #wjchat

Kelly Chen
@chenkx


1:34 a.m. PDT | 09.26.2013
thanks to @wjchat @chenkx for reaching out. i enjoyed this, learned a lot, hope to see you all around. #wjchat

michael erard
@michaelerard


1:34 a.m. PDT | 09.26.2013
@wjchat @michaelerard @chenkx Thanks, guys! It’s been real … and real awesome. Great topic. Many props #wjchat

Julia B. Chan
@juliachanb


1:34 a.m. PDT | 09.26.2013
#WJChat #A13 There’s also real-world in-person engagement through events, round-tables, etc. Se @AJStream @HuffPostLive @CIROnline @Guardian

Saleem Khan
@SaleemChat


1:34 a.m. PDT | 09.26.2013
@wjchar Invite your audience to be creative – go mobile – figure out what kind of engagement you want then go for it ##wjchat

Linda Perry Barr
@lindaperrybarr


1:34 a.m. PDT | 09.26.2013
@wjchat @michaelerard @chenkx Thanks #wjchat team!

Steve Saldivar
@stevesaldivar


1:34 a.m. PDT | 09.26.2013
@chenkx @GormoJourno There are places where anonymity s/b respected, but in most cases the tradeoff is a net loss. #wjchat

Jason Kohn
@Jason_B_Kohn


1:35 a.m. PDT | 09.26.2013
@SaleemChat @chenkx Their voices are important but hard to verify the veracity of their words unless they reach out to us privately. #wjchat

Gene Park
@GenePark


1:35 a.m. PDT | 09.26.2013
RT @PhilipTortora: @wjchat @michaelerard @chenkx Thank you for hosting it. Great discussion tonight! #wjchat

Tracie Powell
@TMPowell


1:35 a.m. PDT | 09.26.2013
@wjchat Thanks all, enjoyed the chat and learned much + gleaned ideas as always. #wjchat now back to the pages!

C. Russell Clark
@crussellclark


1:35 a.m. PDT | 09.26.2013
@wjchat content will always win over comments. But use polls, hashtags, etc in addition to a comment board. #wjchat

Natalie
@nataliewardel


1:35 a.m. PDT | 09.26.2013
@wjchat And a BIG thanks to @RobinJP for manning the @wjchat account tonight! #wjchat

Kelly Chen
@chenkx


1:36 a.m. PDT | 09.26.2013
Once more, congrats to @LATiffanyKelly @steph_grimes who won a free registration to #ONA13 Check in with @webjournalist #wjchat G’night.

wjchat
@wjchat


1:36 a.m. PDT | 09.26.2013
.@GenePark So, do you keep them anonymous? @chenkx #wjchat

Saleem Khan
@SaleemChat


1:36 a.m. PDT | 09.26.2013
@chenkx @wjchat @RobinJP Robin rocks!!! #wjchat

Gene Park
@GenePark


1:36 a.m. PDT | 09.26.2013
Goodnight everyone! #wjchat

Shauna Stuart
@ShaunaReporter


1:36 a.m. PDT | 09.26.2013
@wjchat My Q: Does anyone here encourage staff to provide a question at the end of stories that can encourage/begin conversations? #wjchat

William Cannon
@NewsCannon


1:36 a.m. PDT | 09.26.2013
RT @NickKellet: Gr8 Q @wjchat Q12: What are some ways to train your audience/community to “do better” comments? #wjchat .. and whose job i

Miranda Gray
@mirgray


1:36 a.m. PDT | 09.26.2013
RT @ivanlajara: @wjchat A12. Set rules. Enforce them. UPDATE THEM. #wjchat

Ken McNatt
@KenMcNatt


1:36 a.m. PDT | 09.26.2013
@wjchat Great topic, better conversation tonight. Thanks to all who contributed … or lurked. #wjchat

Matthew T. Hall
@SDuncovered


1:36 a.m. PDT | 09.26.2013
@NewsCannon AND who’s job is that. It’s needed though. Especially for long form. #wjchat

Kelly Chen
@chenkx


1:37 a.m. PDT | 09.26.2013
@SaleemChat @chenkx If they wish it we can, but we prefer to say we’re posting on behalf of so-and-so. #wjchat

Gene Park
@GenePark


1:37 a.m. PDT | 09.26.2013
@wjchat Yay, Robin! RT @chenkx: @wjchat And a BIG thanks to @RobinJP for manning the @wjchat account tonight! #wjchat

Mark Loundy
@MarkLoundy


1:37 a.m. PDT | 09.26.2013
@wjchat A12 Set the tone & highlight the people who do it well, @pbsideachannel addresses great comments at the end of each show #wjchat

Nina Zipkin
@NinaZipkin


1:37 a.m. PDT | 09.26.2013
@wjchat @michaelerard thank you for hosting! #wjchat

ReadrBoard
@ReadrBoard


1:37 a.m. PDT | 09.26.2013
@wjchat @michaelerard @chenkx @lance_agena @ivanlajara Thanks for #wjchat + all the great links tonight (I mostly listened, aka, “lurked”).

Stacey Resnikoff
@staceyresnikoff


1:37 a.m. PDT | 09.26.2013
RT @SaleemChat: #WJChat #A11 Yes, handing over comments to Facebook is a cop-out AND DANGEROUS. See @RMack’s http://t.co/799bXk9nvs Journal

Good Read
@read_good


1:37 a.m. PDT | 09.26.2013
RT @chenkx: @NewsCannon AND who’s job is that. It’s needed though. Especially for long form. #wjchat

William Cannon
@NewsCannon


1:37 a.m. PDT | 09.26.2013
@wjchat I think what @GenePark is doing at @CivilBeat is encouraging for building a culture of civil commenting. Psst, subscribe! ;) #wjchat

Lance Agena
@lance_agena


1:37 a.m. PDT | 09.26.2013
Don’t forget, you can pitch a host or topic to #wjchat : http://t.co/vcsqlhZwRt

wjchat
@wjchat


1:38 a.m. PDT | 09.26.2013
Thanks @wjchat @michaelerard and @chenkx really interesting discussion tonight, looking forward to next week! #wjchat

Nina Zipkin
@NinaZipkin


1:38 a.m. PDT | 09.26.2013
Glad to join #wjchat tonight! Commenting on comments, so meta. Seeing some of you at #ona13 I hope?

Natalie
@nataliewardel


1:38 a.m. PDT | 09.26.2013
RT @MarkLoundy: @wjchat Yay, Robin! RT @chenkx: @wjchat And a BIG thanks to @RobinJP for manning the @wjchat account tonight! #wjchat

Linda Perry Barr
@lindaperrybarr


1:38 a.m. PDT | 09.26.2013
#wjchat Great discussion. If anyone’s looking for a longtime moderator’s perspective, my latest blog post: http://t.co/yOYj7v5ko4

John Kroll Digital
@jkrolldigital


1:38 a.m. PDT | 09.26.2013
RT @michaelerard: thanks to @wjchat @chenkx for reaching out. i enjoyed this, learned a lot, hope to see you all around. #wjchat

wjchat
@wjchat


1:38 a.m. PDT | 09.26.2013
Thanks, all. Share your #NewsChallenge entries! Mine: http://t.co/OpEn0SaWNl . Connect at @saleemkhan. This is my chat-only account #wjchat

Saleem Khan
@SaleemChat


1:38 a.m. PDT | 09.26.2013
@chenkx @GenePark @MarkLoundy Thanks! You rock too, but I’ve got a song about it. :) #wjchat

Robin J Phillips
@RobinJP


1:38 a.m. PDT | 09.26.2013
@wjchat @michaelerard @chenkx Thanks for useful #wjchat. Would like to hear more opinions on value of anonymity in comments (or not)

Marie K. Shanahan
@mariekshan


1:38 a.m. PDT | 09.26.2013
#wjchat PARTING GIFT ABOUT COMMENTS http://t.co/CpUOq9BS0t

Ivan Lajara
@ivanlajara


1:39 a.m. PDT | 09.26.2013
Great discussion everyone at #wjchat. You make Wednesdays great. @wjchat

Gene Park
@GenePark


1:39 a.m. PDT | 09.26.2013
@chenkx Who’s the expert in the room? It’s the reporter. They offer a Q and digital folks hone it for effectiveness. #wjchat #myGoal

William Cannon
@NewsCannon


1:39 a.m. PDT | 09.26.2013
RT @wjchat: If you have a topic or host in mind, please pitch it to us http://t.co/vcsqlhZwRt #wjchat

Linda Perry Barr
@lindaperrybarr


1:41 a.m. PDT | 09.26.2013
**** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #ThingsIGetAlot

Chat Rooms Website
@BakoChat


1:41 a.m. PDT | 09.26.2013
#wjchat PARTING GIF ABOUT COMMENTS http://t.co/YQyzoJ94CJ #gifboom

Ivan Lajara
@ivanlajara


1:42 a.m. PDT | 09.26.2013
@SaleemChat @chenkx Of course there are some FB users that remain anonymous anyway. But it keeps it civil. Hence @civilbeat. :) #wjchat

Gene Park
@GenePark


1:42 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

Apples
@JollyGreenApple


1:42 a.m. PDT | 09.26.2013
.@NewsCannon I have often found that the experts tend to emerge from the community. Reporters are often just conduits. @chenkx #wjchat

Saleem Khan
@SaleemChat


1:42 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

CRAZY VIDEOS
@JohnnyPancakes


1:43 a.m. PDT | 09.26.2013
@michaelerard Mahalo for joining us, and for that great, insightful and surprisingly historical column. #wjchat

Gene Park
@GenePark


1:43 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

New $50 Dell Laptops
@DELLXPSLAPTOP


1:43 a.m. PDT | 09.26.2013
@GenePark I just noticed you’re in Hawaii! Nice way to start the day, and thanks for joining in tonight/today. @civilbeat #wjchat

Saleem Khan
@SaleemChat


1:43 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

Las Vegas Chat Room
@LasVegasChat


1:43 a.m. PDT | 09.26.2013
As always, thanks to @wjchat for hosting this #wjchat it’s always great.

Paul de Revere
@pderevere


1:43 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

Smarty Pants
@OxnardChat


1:44 a.m. PDT | 09.26.2013
@GenePark Thanks. I’m half historian. (Top half). #wjchat

michael erard
@michaelerard


1:44 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

New York Chat
@NewYorkChat


1:44 a.m. PDT | 09.26.2013
RT @wjchat: Want to go to #ONA13? #wjchat is giving away a registration for FREE! Sign up before noon tomorrow!: https://t.co/6WJQpoiP4Q

Chris Amico
@eyeseast


1:44 a.m. PDT | 09.26.2013
RT @BakoChat: **** BREAKING NEWS **** Video of the Naval Yard Attack Leaked Online – Go here: http://t.co/PooGwTpOE3 ~~~~ #wjchat #wcw #

Los Angeles Chat
@LosAngelesChat


1:45 a.m. PDT | 09.26.2013
RT @wjchat: Q9 What do you think of Kinja’s platform blurring the lines between reader and writer/reporter? http://t.co/7H6e84JX9Y #wjchat

Julia Carpenter
@juliaccarpenter


1:46 a.m. PDT | 09.26.2013
And there’s tonight’s hashtag hijacking. #wjchat

William Cannon
@NewsCannon


1:48 a.m. PDT | 09.26.2013
Done with #wjchat now. Back to intermittent-but-more-than-earlier tweeting.

michael erard
@michaelerard


1:55 a.m. PDT | 09.26.2013
@Jason_B_Kohn @mariekshan @wjchat @michaelerard I think it depends heavily on an org’s brand & community. World for some, not all #wjchat

Kelly Chen
@chenkx


1:56 a.m. PDT | 09.26.2013
@SaleemChat @newscannon sometimes lobbyist-type though. It gets complicated #wjchat

Kelly Chen
@chenkx


1:58 a.m. PDT | 09.26.2013
@NinaZipkin Glad you had fun. See you next time! #wjchat

Kelly Chen
@chenkx


1:58 a.m. PDT | 09.26.2013
.@chenkx @newscannon Politically motivated comments were among @PopSci’s arguments for shutting down comments. #wjchat

Saleem Khan
@SaleemChat


2:00 a.m. PDT | 09.26.2013
@SaleemChat @chenkx @newscannon That’s always the worst. You know there are paid shills among the commenters too. #wjchat

Gene Park
@GenePark


2:00 a.m. PDT | 09.26.2013
@stevesaldivar great chatting! Thanks #wjchat

Kelly Chen
@chenkx


2:02 a.m. PDT | 09.26.2013
@Derry_London thanks for hanging out! #wjchat

Kelly Chen
@chenkx


2:02 a.m. PDT | 09.26.2013
@wjchat Thanks all. Great chatting with you all tonight! #wjchat

Melanie Deziel
@mdeziel


2:03 a.m. PDT | 09.26.2013
#wjchat great #ChatWithStyle for novice bloggers

Constance Woodson
@ConnieUrway


2:10 a.m. PDT | 09.26.2013
RT @mariekshan: @MarkLoundy @NickKellet @wjchat The 90-9-1 rule of online participation: http://t.co/ftwIPCG4aw #wjchat

Kate Farrish
@FarrishKate


2:13 a.m. PDT | 09.26.2013
RT @SaleemChat: #WJChat #A11 Yes, handing over comments to Facebook is a cop-out AND DANGEROUS. See @RMack’s http://t.co/799bXk9nvs Journal

Ebookcoversgalore
@Ebookcoversg


2:56 a.m. PDT | 09.26.2013
@chenkx @saleemkhan apropos our earlier chat, post- #wjchat meal. McD #6 + pinot. Not from the same place. #eatlikeajournalist

Robin J Phillips
@RobinJP


3:04 a.m. PDT | 09.26.2013
@RobinJP @chenkx 2303T That is one journalistic trend and tag whose meaning we need to change. We need a #wjchat on #journalisthealth.

Saleem Khan
@saleemkhan


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