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Chat 10.30.2013 Trolls

October 31, 2013 - Posted in #wjchat archives , Web Journalism Posted by:

5:01 p.m. PDT | 10.30.2013
Welcome to the 190th episode of #wjchat, a weekly discussion for Web journalists. #wjchat

wjchat
@wjchat


5:01 p.m. PDT | 10.30.2013
@valeya @DCteachild @rebeccarives – hey – RT @wjchat: we have @tjortenzi + @bethoniebutler hosting tonight’s #wjchat on trollzzz.

Carlie Kollath Wells
@carlie_kollath


5:02 p.m. PDT | 10.30.2013
When you find out the identity of a troll http://t.co/j8VBvvJLGm #wjchat

Digital First cat
@DFNewsCat


5:02 p.m. PDT | 10.30.2013
Your hosts are @tjortenzi (sr. social media editor) and @bethoniebutler (engagement producer) of the @washingtonpost. Topic: trollz. #wjchat

wjchat
@wjchat


5:03 p.m. PDT | 10.30.2013
Hi I’m Joe! I’m a social media and web producer. #wjchat

Joe Gullo
@joegullo


5:03 p.m. PDT | 10.30.2013
RT @wjchat: Welcome to the 190th episode of #wjchat, a weekly discussion for Web journalists. #wjchat

Martha Kang
@Martha_Kang


5:03 p.m. PDT | 10.30.2013
And entertainment courtesy of @DFNewsCat #wjchat

wjchat
@wjchat


5:03 p.m. PDT | 10.30.2013
When I try to block the trolls http://t.co/27L8EfMGeu #wjchat

Digital First cat
@DFNewsCat


5:03 p.m. PDT | 10.30.2013
MT @wjchat: Welcome to the 191st episode of #wjchat, a weekly discussion for Web journalists. #wjchat

Robert Hernandez
@webjournalist


5:04 p.m. PDT | 10.30.2013
Have at it, humans! Now I’m off to cat. #wjchat

Digital First cat
@DFNewsCat


5:04 p.m. PDT | 10.30.2013
RT @wjchat: Coming up at 5PT/8ET, we have @tjortenzi + @bethoniebutler hosting tonight’s #wjchat on trollzzz. See you there!

Clydeen McDonald
@ClydeenMcDonald


5:04 p.m. PDT | 10.30.2013
Correction: It’s our 191st episode! #wjchat

wjchat
@wjchat


5:04 p.m. PDT | 10.30.2013
@wjchat How do you decide to block versus expose a troll? #wjchat

Grave Stanton
@gotoplanb


5:04 p.m. PDT | 10.30.2013
Please introduce yourself, respond to questions & share your knowledge! #DontJustBeALurker #wjchat

wjchat
@wjchat


5:04 p.m. PDT | 10.30.2013
NOTE TO FOLLOWERS: It’s time for #wjchat expect a flood of Web journo related tweets, this time about trollz. Join us!

Robert Hernandez
@webjournalist


5:04 p.m. PDT | 10.30.2013
RT @wjchat: Your hosts are @tjortenzi and @bethoniebutler of the @washingtonpost. Topic: trollz. #wjchat FYI @walldo

Craig Newman
@craignewman


5:04 p.m. PDT | 10.30.2013
RT @wjchat: Please introduce yourself, respond to questions & share your knowledge! #DontJustBeALurker #wjchat

Robert Hernandez
@webjournalist


5:04 p.m. PDT | 10.30.2013
@tjortenzi @joegullo @bethoniebutler Hi from New Orleans! #wjchat

Carlie Kollath Wells
@carlie_kollath


5:05 p.m. PDT | 10.30.2013
@gotoplanb Ask your attorney ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


5:05 p.m. PDT | 10.30.2013
@joegullo Hi Joe! Thanks for joining us tonight #wjchat

wjchat
@wjchat


5:06 p.m. PDT | 10.30.2013
@wjchat Dave Stanton. Media researcher and prototyper. @forjournalism ringleader. ONA board candidate. PhD from UF. #wjchat

Grave Stanton
@gotoplanb


5:06 p.m. PDT | 10.30.2013
@carlie_kollath @tjortenzi Hello from a rather chilly Burlington, VT. We saw some of our 1st flakes today! #btv #wjchat

Joe Gullo
@joegullo


5:06 p.m. PDT | 10.30.2013
@wjchat It’s my first #wjchat. I’m a freelance writer representing #Bham, AL.

Mandy Shunnarah
@fixedbaroque


5:06 p.m. PDT | 10.30.2013
@wjchat Glad to join! #wjchat

Joe Gullo
@joegullo


5:06 p.m. PDT | 10.30.2013
@wjchat Hey all, I am Kelly. I’ll be running the @wjchat account tonight. Play nice! #wjchat

Kelly Chen
@chenkx


5:06 p.m. PDT | 10.30.2013
@wjchat Hello everyone! I oversee comments @washingtonpost. Excited to be chatting with you all! #wjchat

Bethonie Butler
@bethoniebutler


5:06 p.m. PDT | 10.30.2013
Hi all, I’m Robert “don’t have scary Twitter name” Hernandez. I’m a Web journalist, @USCAnnenberg Profe, @ONA boarder & #wjchat co-creator.

Robert Hernandez
@webjournalist


5:06 p.m. PDT | 10.30.2013
@wjchat Im Craig, managing editor of @suntimes – likely heavily distracted by #RedSox developments tonight #wjchat

Craig Newman
@craignewman


5:06 p.m. PDT | 10.30.2013
Jennifer from Melbourne, FL – #entertainment #reporter @Florida_Today #wjchat @wjchat

JenniferSangalang
@byjensangalang


5:07 p.m. PDT | 10.30.2013
Buck Borasky, Frontier Programmer aka Pumpkin Spice Werewolf – Hacking the Code of the West #wjchat #iamavillagerreally

PumpkinSpiceWerewolf
@znmeb


5:07 p.m. PDT | 10.30.2013
I love that tonight’s #wjchat topic is trolls. I’ll definitely be lurking.

Alex Goff Martellaro
@alexandragoff


5:07 p.m. PDT | 10.30.2013
Hey #wjchat, Naudia Jawad here in Memphis. I can’t think of a witty quip, so that’s all you get right now.

Naudia Jawad
@naudsie


5:07 p.m. PDT | 10.30.2013
#wjchat Hi friends I’m a digital editor for @Suntimes and I hate the word ‘troll’

Brandon Wall
@Walldo


5:07 p.m. PDT | 10.30.2013
@Walldo alt name suggestion? #wjchat

wjchat
@wjchat


5:07 p.m. PDT | 10.30.2013
Also… @tjortenzi was the one who introduced me to Twitter many years ago. Blame him. #wjchat

Robert Hernandez
@webjournalist


5:07 p.m. PDT | 10.30.2013
@fixedbaroque @wjchat Me too. I’m a multimedia producer lurking from San Diego. #wjchat

Tarryn Mento
@TBMento


5:07 p.m. PDT | 10.30.2013
@wjchat Hello from @parsely! We do data and analytics for publishers and content producers. #wjchat

Clare Ondrey
@clareondrey


5:08 p.m. PDT | 10.30.2013
@bethoniebutler Hey! Were so lucky to have @HaleyCrum (former WashPo staffer) in NOLA now. She has fun troll stories. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:08 p.m. PDT | 10.30.2013
@WJChat Hey guys. My name is T.J. and I’m the social media guy @WashingtonPost. I think of myself as hype man with journo integrity #wjchat

T.J. Ortenzi
@tjortenzi


5:08 p.m. PDT | 10.30.2013
@wjchat Forgot the #wjchat on that last one.

Ren LaForme
@ItsRen


5:08 p.m. PDT | 10.30.2013
@ItsRen Hey Ren! #wjchat

Kelly Chen
@chenkx


5:09 p.m. PDT | 10.30.2013
(REMINDER: It’s not too late to send us your Qs! Please direct to @wjchat) #wjchat

wjchat
@wjchat


5:09 p.m. PDT | 10.30.2013
#wjchat Hi all, I’m Alex, an online producer at @wbir in Knoxville, TN.

Alex Goff Martellaro
@alexandragoff


5:09 p.m. PDT | 10.30.2013
@wjchat or is @Walldo cleverly trolling #wjchat?

Craig Newman
@craignewman


5:09 p.m. PDT | 10.30.2013
Note to self: Get self-described journo hype man @tjortenzi an oversized clock to wear as a necklace. #wjchat

Robert Hernandez
@webjournalist


5:09 p.m. PDT | 10.30.2013
@wjchat Hi everyone, I’m Claritza. I work as a TV news producer in D.C. #wjchat

Claritza Jimenez
@ClaritzaJimenez


5:10 p.m. PDT | 10.30.2013
PROTIP: Spare non- #wjchat people by starting your reply with @wjchat

wjchat
@wjchat


5:10 p.m. PDT | 10.30.2013
@naudsie Dude. Ask @Kyleveazey. Hes the king of witty quips ;-) (Hi, BTW! I was in Tupelo until January) #wjchat

Carlie Kollath Wells
@carlie_kollath


5:10 p.m. PDT | 10.30.2013
@ItsRen Are you saying I’m engaging with a troll right now?? #wjchat

Kelly Chen
@chenkx


5:10 p.m. PDT | 10.30.2013
Be our friend on Facebook: http://t.co/0FmqFHj1Ud #wjchat

wjchat
@wjchat


5:10 p.m. PDT | 10.30.2013
@WJchat Hey peeps! Social media lady from The Oregonian in Portland, Ore here. Looking forward to talking. #wjchat

Alexandra Manzano
@AliManzano


5:11 p.m. PDT | 10.30.2013
Pitch a host or topic to #wjchat: http://t.co/vcsqlhZwRt

wjchat
@wjchat


5:11 p.m. PDT | 10.30.2013
#wjchat I tend to think companies that send auto-DMs are trolls (or just clueless). Right or wrong? Is it worth giving them a chance?

Mandy Shunnarah
@fixedbaroque


5:11 p.m. PDT | 10.30.2013
@wjchat Hey guys! I’m Ivan, The Editor of Life (soundd better than life ed) at @dailyfreeman and an engagementsaucer with #dfm #wjchat

Ivan Lajara
@ivanlajara


5:11 p.m. PDT | 10.30.2013
10/10 // RT @DFNewsCat: When you find out the identity of a troll http://t.co/E3B71E0CuH #wjchat

Hailey Persinger
@HaileyErin


5:12 p.m. PDT | 10.30.2013
@wjchat Hello, all at #wjchat! Will mostly be lurking tonight as I’m still buried in work!

Martha Kang
@Martha_Kang


5:12 p.m. PDT | 10.30.2013
Let’s get this troll party going, folks! Here comes Q1… #wjchat

wjchat
@wjchat


5:12 p.m. PDT | 10.30.2013
@Wjchat hi everyone! Ron here, community manager @HuffPostCanada in Toronto #wjchat

Ron BOOOOO-wisah
@boyreporter


5:13 p.m. PDT | 10.30.2013
RT @wjchat: Please introduce yourself, respond to questions & share your knowledge! #DontJustBeALurker #wjchat

Help Me SOS
@HelpMeSOSapp


5:13 p.m. PDT | 10.30.2013
Q1 Define what a ‘troll’ is to you #wjchat

wjchat
@wjchat


5:14 p.m. PDT | 10.30.2013
RT @wjchat: Q1 Define what a ‘troll’ is to you #wjchat

Robert Hernandez
@webjournalist


5:14 p.m. PDT | 10.30.2013
@wjchat someone who sits under a bridge and extracts a toll from passers by. #wjchat #metatrollin

Travis Swicegood
@tswicegood


5:15 p.m. PDT | 10.30.2013
@wjchat A1 Argumentative jerk with an axe to grind #wjchat

PumpkinSpiceWerewolf
@znmeb


5:15 p.m. PDT | 10.30.2013
And it looks like Ill be able to catch the #wjchat this week while I eat dinner. Fantastic.

Meghin Moore
@meghin_


5:15 p.m. PDT | 10.30.2013
#wjchat How do you explain to a client/company demanding web visitors sign up for emails before being able to enter the site is trolling?

Mandy Shunnarah
@fixedbaroque


5:15 p.m. PDT | 10.30.2013
RT @znmeb: @wjchat A1 Argumentative jerk with an axe to grind #wjchat

wjchat
@wjchat


5:15 p.m. PDT | 10.30.2013
@wjchat Q1 Someone who (digitally) crosses the line from disagreeing to harassing. More than just being rude. #wjchat

Robert Hernandez
@webjournalist


5:15 p.m. PDT | 10.30.2013
@tswicegood yeah, that too! #wjchat

PumpkinSpiceWerewolf
@znmeb


5:15 p.m. PDT | 10.30.2013
@wjchat A troll is not consuming content to form or change their opinions. #euphemism #wjchat

Clare Ondrey
@clareondrey


5:15 p.m. PDT | 10.30.2013
RT @webjournalist: @wjchat Q1 Someone who (digitally) crosses the line from disagreeing to harassing. More than just being rude. #wjchat

wjchat
@wjchat


5:16 p.m. PDT | 10.30.2013
@wjchat A1: Trolls aren’t interested in furthering discussions. They say things or attack others to elicit an emotional response. #wjchat

Bethonie Butler
@bethoniebutler


5:16 p.m. PDT | 10.30.2013
@wjchat A1 I know it when I see it :) #wjchat kidding. A user who attacks, denigrates other users, brings tone of conv down.

Ron BOOOOO-wisah
@boyreporter


5:16 p.m. PDT | 10.30.2013
@WJChat A1 – A troll is someone who’s not just stirring the pot, but knocks it over and throws it at you for their amusement or gain #wjchat

T.J. Ortenzi
@tjortenzi


5:16 p.m. PDT | 10.30.2013
@wjchat A1: Someone who comments and is rude just to be rude. Not adding anything to convo. Being mean. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:16 p.m. PDT | 10.30.2013
Guys, don’t forget to include the #wjchat in your tweets! Carry on.

wjchat
@wjchat


5:16 p.m. PDT | 10.30.2013
So the #wjchat tonight is on trolls. This might be too much fun.

Travis Swicegood
@tswicegood


5:16 p.m. PDT | 10.30.2013
RT @webjournalist: @wjchat Q1 Someone who (digitally) crosses the line from disagreeing to harassing. More than just being rude. #wjchat

Joe Gullo
@joegullo


5:16 p.m. PDT | 10.30.2013
@wjchat An anonymous rabble-rouser who attempts to derail or block conversations through immature or crass comments. Often political #wjchat

Ren LaForme
@ItsRen


5:17 p.m. PDT | 10.30.2013
RT @znmeb: @wjchat A1 Argumentative jerk with an axe to grind #wjchat

Joe Gullo
@joegullo


5:17 p.m. PDT | 10.30.2013
@wjchat Classic troll definition is a internet denizen who posts provocative ideas just to get a response or derail debate. #wjchat

Ivan Lajara
@ivanlajara


5:17 p.m. PDT | 10.30.2013
RT @HaileyErin: 10/10 // RT @DFNewsCat: When you find out the identity of a troll http://t.co/E3B71E0CuH #wjchat

David BOO-cio
@davidlucio


5:17 p.m. PDT | 10.30.2013
RT @tswicegood: @wjchat someone who sits under a bridge and extracts a toll from passers by. #wjchat #metatrollin

Joe Gullo
@joegullo


5:17 p.m. PDT | 10.30.2013
Are trolls obnoxious ghosts? #wjchat

Linda Perry Barr
@lindaperrybarr


5:17 p.m. PDT | 10.30.2013
@meghin_ @Flyrfn144 no need to lurk! we’re all mostly friendly here #wjchat

wjchat
@wjchat


5:17 p.m. PDT | 10.30.2013
@boyreporter hooray! The best type of Internet people! #wjchat

Meghin Moore
@meghin_


5:18 p.m. PDT | 10.30.2013
#wjchat

Sean Siciliano
@SeanSiciliano


5:18 p.m. PDT | 10.30.2013
RT @tjortenzi: I’ll be talking about trolls tonight with @bethoniebutler for #wjchat. What do you want to know about the buggers? http://t.

kathleen edgecomb
@edgecombday


5:19 p.m. PDT | 10.30.2013
Q2 So, what’s the offline equivalent of a commenter troll? (How did we deal with them in the newsroom pre-internet?) #wjchat

wjchat
@wjchat


5:19 p.m. PDT | 10.30.2013
RT @wjchat: Q2 So, what’s the offline equivalent of a commenter troll? (How did we deal with them in the newsroom pre-internet?) #wjchat

Robert Hernandez
@webjournalist


5:19 p.m. PDT | 10.30.2013
@wjchat A1: Somebody who purposely starts a fight or disagrees for the sake of just getting others pissed off. #wjchat

Daniel Spevak
@Flyrfn144


5:19 p.m. PDT | 10.30.2013
@wjchat Q2 I’m a comedy nerd, so I immediately picture a drunk heckler. Trying to be funny or rude to the performer. #wjchat

Robert Hernandez
@webjournalist


5:20 p.m. PDT | 10.30.2013
@wjchat Trolls digitally harass, intimidate, poke fun and generally behave in ways that are, uh, not nice. #wjchat

Ivan Lajara
@ivanlajara


5:20 p.m. PDT | 10.30.2013
#wjchat I think that while typically individuals are trolls, institutions and companies can misguidedly develop nasty trolling habits.

Mandy Shunnarah
@fixedbaroque


5:21 p.m. PDT | 10.30.2013
RT @ivanlajara: @wjchat Trolls digitally harass, intimidate, poke fun and generally behave in ways that are, uh, not nice. #wjchat

Bethonie Butler
@bethoniebutler


5:21 p.m. PDT | 10.30.2013
@wjchat Is there an offline equivalent? Sending annoying letters doesn’t have the same destructive effect. Community board spammers? #wjchat

Ren LaForme
@ItsRen


5:21 p.m. PDT | 10.30.2013
@wjchat a2 the crank caller, the letter writer, the person who pickets outside your office. All these took time and effort though #wjchat

Ron BOOOOO-wisah
@boyreporter


5:21 p.m. PDT | 10.30.2013
@WJChat A2 – The offline troll equivalent would be someone who calls or writes relentlessly, hassles reporters… #WJChat

T.J. Ortenzi
@tjortenzi


5:21 p.m. PDT | 10.30.2013
A2: Someone who always talks about themselves, bullies others, puts people down. Instigates people. #wjchat

Joe Gullo
@joegullo


5:21 p.m. PDT | 10.30.2013
@webjournalist Remember the Seinfeld episode where he showed up at a heckler’s office and heckled her? ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


5:21 p.m. PDT | 10.30.2013
RT @Flyrfn144: @wjchat A1: Somebody who purposely starts a fight or disagrees for the sake of just getting others pissed off. #wjchat

Joe Gullo
@joegullo


5:21 p.m. PDT | 10.30.2013
@wjchat #wjchat Pre-internet I imagine they were ignored because other readers didn’t have as much access to what the trolls were saying.

Mandy Shunnarah
@fixedbaroque


5:21 p.m. PDT | 10.30.2013
@ItsRen @wjchat wouldnt it just be super disgruntled people, also known as curmudgeons, who complain a lot? #wjchat

Meghin Moore
@meghin_


5:22 p.m. PDT | 10.30.2013
RT @tjortenzi: @WJChat A2 – The offline troll equivalent would be someone who calls or writes relentlessly, hassles reporters… #WJChat

wjchat
@wjchat


5:22 p.m. PDT | 10.30.2013
.@wjchat 2. Your neighborhood’s angry, deranged gadfly is the offline version of a troll. #wjchat

Ivan Lajara
@ivanlajara


5:22 p.m. PDT | 10.30.2013
@wjchat Trolling wasn’t the same pre-Internet. Angry phone calls and letters to the editor don’t have the same effect on others. #wjchat

Stephanie Grimes
@steph_grimes


5:22 p.m. PDT | 10.30.2013
@wjchat A2 – I’ve never worked in newsroom pre-internet, can only guess how they dealt with ’em (my guess is they ignored them). #wjchat

T.J. Ortenzi
@tjortenzi


5:22 p.m. PDT | 10.30.2013
RT @meghin_: @ItsRen @wjchat wouldnt it just be super disgruntled people, also known as curmudgeons, who complain a lot? #wjchat

T.J. Ortenzi
@tjortenzi


5:22 p.m. PDT | 10.30.2013
@boyreporter @wjchat We had a picketer outside the @djournalnow newsroom once. He would have been a troll online. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:23 p.m. PDT | 10.30.2013
@znmeb Do you remember this story? Where a boxer tried to meet a trolling guy? http://t.co/MlGGthW9Mg #wjchat

Robert Hernandez
@webjournalist


5:23 p.m. PDT | 10.30.2013
@wjchat Non-internet trolling: the 1987 Max Headroom pirated signal incident http://t.co/7waF5w8vSA #WJChat

Brandon Wall
@Walldo


5:23 p.m. PDT | 10.30.2013
@wjchat A2: Offline troll equivalent = Someone who relentlessly makes calls to a specific person or news outlet. #wjchat

Bethonie Butler
@bethoniebutler


5:23 p.m. PDT | 10.30.2013
Q3 coming up…#wjchat

wjchat
@wjchat


5:23 p.m. PDT | 10.30.2013
RT @bethoniebutler: @wjchat A2: Offline troll equivalent = Someone who relentlessly makes calls to a specific person or news outlet. #wjchat

wjchat
@wjchat


5:23 p.m. PDT | 10.30.2013
@wjchat Hi All! Sorry, I’m late! Lindsay online journalist from San Diego #wjchat

Lindsay M Hood
@loolindsayhoo


5:23 p.m. PDT | 10.30.2013
@meghin_ @wjchat Maybe, but there’s more policinglegal and through social pressurein public areas than online. #wjchat

Ren LaForme
@ItsRen


5:24 p.m. PDT | 10.30.2013
@meghin_ @wjchat Not curmudgeons. Curmudgeons are grumpy but they care. Trolls dont care. They spout off for attention. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:24 p.m. PDT | 10.30.2013
RT @bethoniebutler: @wjchat A2: Offline troll equivalent = Someone who relentlessly makes calls to a specific person or news outlet. #wjchat

Joe Gullo
@joegullo


5:24 p.m. PDT | 10.30.2013
Q3A Should journalists ever engage with trolls? (Ex: http://t.co/oMbVQPMsjb) #wjchat

wjchat
@wjchat


5:24 p.m. PDT | 10.30.2013
@boyreporter @wjchat yeah the crank caller or the bully and pretends he has something to say but doesn’t #wjchat

Linda Perry Barr
@lindaperrybarr


5:24 p.m. PDT | 10.30.2013
@wjchat Not sure anyone is interested, but I likes this comedian doc about hecklers http://t.co/Ct62XElSKT Was on Netflix streaming. #wjchat

Robert Hernandez
@webjournalist


5:24 p.m. PDT | 10.30.2013
Should you ever feed a troll????? #wjchat

wjchat
@wjchat


5:24 p.m. PDT | 10.30.2013
@carlie_kollath You rang? ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


5:25 p.m. PDT | 10.30.2013
RT @wjchat: Q3A Should journalists ever engage with trolls? (Ex: http://t.co/oMbVQPMsjb) #wjchat

Robert Hernandez
@webjournalist


5:25 p.m. PDT | 10.30.2013
We had a guy that would sneak into the office all the time and get really loud at reporters or eds. #wjchat

Ivan Lajara
@ivanlajara


5:25 p.m. PDT | 10.30.2013
@carlie_kollath Ive known some who dont care and just want to voice their opinion to fuel the fire. It depends on location? #wjchat

Meghin Moore
@meghin_


5:25 p.m. PDT | 10.30.2013
@bethoniebutler @wjchat not quite the same. One effects one person, the other effects everyone. #wjchat

Travis Swicegood
@tswicegood


5:25 p.m. PDT | 10.30.2013
Love this question. @wjchat: Q3A Should journalists ever engage with trolls? (Ex: http://t.co/HpEB3ehYvV) #wjchat

Evelyn Lauer
@evelynalauer


5:25 p.m. PDT | 10.30.2013
@wjchat A3A DO NOT FEED THE TROLLS – EVER! #wjchat

PumpkinSpiceWerewolf
@znmeb


5:25 p.m. PDT | 10.30.2013
@wjchat One of the fundamental principles of trolling is that it requires a reaction from the trollee. Still, it can be satisfying #wjchat

Brandon Wall
@Walldo


5:25 p.m. PDT | 10.30.2013
Another used to inquire about his subscription in person all the time just to sneak into newsroom (and yell, to himself). #wjchat

Ivan Lajara
@ivanlajara


5:25 p.m. PDT | 10.30.2013
@wjchat A2 Do scathing emails from angry viewers count? I mean it is still via the web, but then they just bash us directly. #wjchat

Lindsay M Hood
@loolindsayhoo


5:25 p.m. PDT | 10.30.2013
RT @evelynalauer: Love this question. @wjchat: Q3A Should journalists ever engage with trolls? (Ex: http://t.co/HpEB3ehYvV) #wjchat

wjchat
@wjchat


5:25 p.m. PDT | 10.30.2013
@wjchat no. #wjchat

Travis Swicegood
@tswicegood


5:26 p.m. PDT | 10.30.2013
RT @wjchat: Q3A Should journalists ever engage with trolls? (Ex: http://t.co/DnpkVrtuQR) #wjchat

Lindsay M Hood
@loolindsayhoo


5:26 p.m. PDT | 10.30.2013
@wjchat Q3A Personally, I think you should but taking and staying on the highroad. Move on if it goes no where. Don’t get stuck. #wjchat

Robert Hernandez
@webjournalist


5:26 p.m. PDT | 10.30.2013
@tjortenzi @bethoniebutler Hi! Thx for doing the chat! @washingtonpost comments section is a handful, I’m sure, esp. political items #wjchat

Claritza Jimenez
@ClaritzaJimenez


5:26 p.m. PDT | 10.30.2013
@WJChat A3 – Yes, I think there’s a time and a place to engage with trolls. Most people aren’t hard wired to be trolls, hearts.. #wjchat

T.J. Ortenzi
@tjortenzi


5:26 p.m. PDT | 10.30.2013
RT @wjchat: Q3A Should journalists ever engage with trolls? (Ex: http://t.co/oMbVQPMsjb) #wjchat

Carlie Kollath Wells
@carlie_kollath


5:26 p.m. PDT | 10.30.2013
@wjchat Feed the trolls when they become overly disruptive. I found many will stop once they’ve been called out in private messages. #wjchat

Ren LaForme
@ItsRen


5:26 p.m. PDT | 10.30.2013
Joining in late to #wjchat, I’m Kendra, a community mgr @ YouTube, former journo. :)

Kendra Desrosiers
@KD


5:26 p.m. PDT | 10.30.2013
@wjchat A3: Do it in a way that is not insulting, degrading, or straying from the topic. 9 times out of 10 though, avoid it. #wjchat

Daniel Spevak
@Flyrfn144


5:26 p.m. PDT | 10.30.2013
@bethoniebutler #wjchat then what’s the difference between a troll and a gadfly?

Sara Catania
@Catanify


5:27 p.m. PDT | 10.30.2013
A3A: I tend not to, unless it’s necessary (i.e. bullying, flaming, spamming etc.). Other ppl tend to moderate when people troll. #wjchat

Joe Gullo
@joegullo


5:27 p.m. PDT | 10.30.2013
@KD Great to have you here! #wjchat

wjchat
@wjchat


5:27 p.m. PDT | 10.30.2013
@wjchat A3a. I engage if it’s manageable. And only once. Then let them have last word. #wjchat

Ivan Lajara
@ivanlajara


5:27 p.m. PDT | 10.30.2013
RT @wjchat: Should you ever feed a troll????? #wjchat

Rob Gates
@rjgatesontheweb


5:27 p.m. PDT | 10.30.2013
@wjchat #wjchat What’s the point? They’re incendiary and don’t listen to reason.

Mandy Shunnarah
@fixedbaroque


5:27 p.m. PDT | 10.30.2013
@wjchat A3: On occasion. Some ppl troll bc of a specific issue or another commenter sets them off. #wjchat

Bethonie Butler
@bethoniebutler


5:27 p.m. PDT | 10.30.2013
Joining #wjchat a little late. Apologies. Deanna here. Journalism student in Vancouver, BC.

Deanna Cheng
@writerly_dee


5:27 p.m. PDT | 10.30.2013
A3: Should a journo engage with trolls? Short answer: No. Longer Answer: It depends. #wjchat

Kendra Desrosiers
@KD


5:27 p.m. PDT | 10.30.2013
@wjchat a3 funny… Isn’t that the community manager’s job :-/ #wjchat not really

Ron BOOOOO-wisah
@boyreporter


5:27 p.m. PDT | 10.30.2013
@ivanlajara That’s just weird #wjchat

Lindsay M Hood
@loolindsayhoo


5:27 p.m. PDT | 10.30.2013
RT @KD: A3: Should a journo engage with trolls? Short answer: No. Longer Answer: It depends. #wjchat

Deanna Cheng
@writerly_dee


5:27 p.m. PDT | 10.30.2013
RT @webjournalist: @wjchat Q1 Someone who (digitally) crosses the line from disagreeing to harassing. More than just being rude. #wjchat

Meghann Farnsworth
@meghannCIR


5:27 p.m. PDT | 10.30.2013
@evelynalauer @wjchat yeah i liked that @washingtonpost fired back. They showed chutzpah. Maybe they’re from NY> #wjchat

Linda Perry Barr
@lindaperrybarr


5:27 p.m. PDT | 10.30.2013
RT @ivanlajara: @wjchat A3a. I engage if it’s manageable. And only once. Then let them have last word. #wjchat

Deanna Cheng
@writerly_dee


5:27 p.m. PDT | 10.30.2013
#WJchat A3a: YES. Showing them someone is paying attn tends to raise level of convo. Be literal, have specific guidelines to point to.

Alexandra Manzano
@AliManzano


5:28 p.m. PDT | 10.30.2013
@webjournalist @wjchat Agree with you. Loved what @washingtonpost did. Addressed it w/ humor (not snark) and moved on. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:28 p.m. PDT | 10.30.2013
@wjchat A3 (cont.) minds, attitudes can be changed. I’ve had experiences where I engage with people as a human and they reciprocate #wjchat

T.J. Ortenzi
@tjortenzi


5:28 p.m. PDT | 10.30.2013
@wjchat thanks! #wjchat

Kendra Desrosiers
@KD


5:28 p.m. PDT | 10.30.2013
Q3B What about from branded/news org named accounts? Should we ever respond to trolls from brand accounts? #wjchat

wjchat
@wjchat


5:28 p.m. PDT | 10.30.2013
@carlie_kollath That was @tjortenzi’s handy work. #wjchat

Robert Hernandez
@webjournalist


5:29 p.m. PDT | 10.30.2013
RT @wjchat: Q3B What about from branded/news org named accounts? Should we ever respond to trolls from brand accounts? #wjchat

Robert Hernandez
@webjournalist


5:29 p.m. PDT | 10.30.2013
@wjchat A3 cont: I’ve had perfectly reasonable email interaction with folks who troll in comments. #wjchat

Bethonie Butler
@bethoniebutler


5:29 p.m. PDT | 10.30.2013
I even engaged with these nice gentlemen once http://t.co/9ps6ufeHji #wjchat

Ivan Lajara
@ivanlajara


5:29 p.m. PDT | 10.30.2013
A3: I think it’s important to distinguish between a troll and a misguided consumer with critical feedback. It’s all about intent. #wjchat

Kendra Desrosiers
@KD


5:29 p.m. PDT | 10.30.2013
@wjchat To tell ppl to get on track of story topic. I had a story taken down on Facebook b/c a troll got everyone on racist rants. #wjchat

Amy Friedenberger
@AJFriedenberger


5:29 p.m. PDT | 10.30.2013
.@wjchat Sorry, late arrival and forgot to intro myself. Digital lead at @NBCLA. Frequent battler of trolls. #wjchat

Sara Catania
@Catanify


5:29 p.m. PDT | 10.30.2013
Dear followers: Forgot my manners. Tuning into #wjchat (web journalist chat). Please excuse the flood. Welcome to join in though.

Deanna Cheng
@writerly_dee


5:29 p.m. PDT | 10.30.2013
@wjchat A3 – Everyone’s a potential reader or part of community. If I think the might be reasonable, I try to bring ’em in #wjchat

T.J. Ortenzi
@tjortenzi


5:29 p.m. PDT | 10.30.2013
RT @wjchat: Q3B What about from branded/news org named accounts? Should we ever respond to trolls from brand accounts? #wjchat

Lindsay M Hood
@loolindsayhoo


5:29 p.m. PDT | 10.30.2013
@wjchat A3B brands troll other brands? Since when? #wjchat

PumpkinSpiceWerewolf
@znmeb


5:29 p.m. PDT | 10.30.2013
@AliManzano What guidelines do you have? How do you manage trolls, if at all? #wjchat

Joe Gullo
@joegullo


5:30 p.m. PDT | 10.30.2013
@wjchat Q3B Now, that is trickier you hand your own cred, but using a brand’s is dangerous. May easily back fire. #wjchat

Robert Hernandez
@webjournalist


5:30 p.m. PDT | 10.30.2013
RT @bethoniebutler: @wjchat A3 cont: I’ve had perfectly reasonable email interaction with folks who troll in comments. #wjchat

Deanna Cheng
@writerly_dee


5:30 p.m. PDT | 10.30.2013
#WJchat A3b – Even more important that brands are as personable as possible.

Alexandra Manzano
@AliManzano


5:30 p.m. PDT | 10.30.2013
@wjchat #wjchat Wouldn’t a brand account hold its water better than a personal account? Plus, who wants trolls to have their name?

Mandy Shunnarah
@fixedbaroque


5:30 p.m. PDT | 10.30.2013
@wjchat Q3B: If you have to, but it’s always good to give them a name. Let them know they’re dealing with PEOPLE, not some big org. #wjchat

Ren LaForme
@ItsRen


5:30 p.m. PDT | 10.30.2013
A3B: See previous response. #wjchat

Joe Gullo
@joegullo


5:30 p.m. PDT | 10.30.2013
@wjchat If done in a professional manner and you’re given the ok. Don’t wanna respond and find out a higher up doesn’t approve #wjchat

Daniel Spevak
@Flyrfn144


5:30 p.m. PDT | 10.30.2013
@ivanlajara Ok, that’s just wrong!! #wjchat

Lindsay M Hood
@loolindsayhoo


5:30 p.m. PDT | 10.30.2013
@wjchat Q3B I say yes… sometimes. Again, if you act human and you treat people like a human, they might reciprocate. #wjchat

T.J. Ortenzi
@tjortenzi


5:31 p.m. PDT | 10.30.2013
@webjournalist @tjortenzi That interaction made the rounds in our newsroom. Ppl want to be heard. Do what u can w/o fanning flames. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:31 p.m. PDT | 10.30.2013
RT @wjchat: Q3B What about from branded/news org named accounts? Should we ever respond to trolls from brand accounts? #wjchat

Deanna Cheng
@writerly_dee


5:31 p.m. PDT | 10.30.2013
.@wjchat (A3) If a troll asks a direct question about coverage, a quick answer from an editor can help keep the conversation sane. #wjchat

Meg Heckman
@meg_heckman


5:31 p.m. PDT | 10.30.2013
@wjchat a3 I usually give one warning or attempt to engage once… Then the ‘ban hammer’ comes out #wjchat

Ron BOOOOO-wisah
@boyreporter


5:31 p.m. PDT | 10.30.2013
@wjchat I don’t think responding from a brand account is black and white. There’s a lot of gray area and every situation is unique. #wjchat

Stephanie Grimes
@steph_grimes


5:31 p.m. PDT | 10.30.2013
@wjchat Q3B – And as long as you’re treating them with respect and being honest, you can make your paper/station/site look good. #wjchat

T.J. Ortenzi
@tjortenzi


5:31 p.m. PDT | 10.30.2013
RT @fixedbaroque: @wjchat #wjchat Wouldn’t a brand account hold its water better than a personal account? Plus, who wants trolls to have th

Deanna Cheng
@writerly_dee


5:31 p.m. PDT | 10.30.2013
.@wjchat A3 @tjortenzi @wjchat But there are those “streakers” who just want the thrill of sabotage, no? #wjchat

Sara Catania
@Catanify


5:32 p.m. PDT | 10.30.2013
@tjortenzi What was response in ur newsroom from that exchange? Ur bosses OK w/ it? Formal policy for interacting from main account? #wjchat

Carlie Kollath Wells
@carlie_kollath


5:32 p.m. PDT | 10.30.2013
RT @wjchat: Should you ever feed a troll????? #wjchat

Saleem Khan
@SaleemChat


5:33 p.m. PDT | 10.30.2013
@wjchat I think the less you think about trolls the better. There’s so much other stuff going on. #wjchat

Linda Perry Barr
@lindaperrybarr


5:33 p.m. PDT | 10.30.2013
Q4 on where/how to talk to trolls coming up… #wjchat

wjchat
@wjchat


5:33 p.m. PDT | 10.30.2013
@wjchat A3B That said, you’re also giving trolls a platform by responding, so you have to pick your battles/conversions/interactions #wjchat

T.J. Ortenzi
@tjortenzi


5:33 p.m. PDT | 10.30.2013
@wjchat It’s pretty easy to append your name to the end of a message from a brand account. It’s fairly common. #wjchat

Ren LaForme
@ItsRen


5:33 p.m. PDT | 10.30.2013
A3: Brand accounts should be careful in those scenarios and be cognizant of the fact that the wrong move can make them the bully. #wjchat

Kendra Desrosiers
@KD


5:33 p.m. PDT | 10.30.2013
@KD Definitely. Be nice, always. #wjchat

T.J. Ortenzi
@tjortenzi


5:34 p.m. PDT | 10.30.2013
Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

wjchat
@wjchat


5:34 p.m. PDT | 10.30.2013
@wjchat A3b. I respond once if there is valid point, even it vitriolic. Then take it to the side with own account if needed. #wjchat

Ivan Lajara
@ivanlajara


5:34 p.m. PDT | 10.30.2013
#WJChat #A3A Yes, feed trolls a little and they might go away. If they don’t, you can lay a trail and watch them choke on it. Or ignore.

Saleem Khan
@SaleemChat


5:34 p.m. PDT | 10.30.2013
RT @lindaperrybarr: @wjchat I think the less you think about trolls the better. There’s so much other stuff going on. #wjchat

Deanna Cheng
@writerly_dee


5:34 p.m. PDT | 10.30.2013
Usually just talking to them one on one can help, especially on the phone. Everyone deserves to be heard, regardless. #wjchat

Kat Duncan
@KatDuncanPhoto


5:34 p.m. PDT | 10.30.2013
RT @wjchat: Q3B What about from branded/news org named accounts? Should we ever respond to trolls from brand accounts? #wjchat

Saleem Khan
@SaleemChat


5:34 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Lindsay M Hood
@loolindsayhoo


5:34 p.m. PDT | 10.30.2013
.@wjchat Trolls who attack individual reporters (as opposed to their work) should never be allowed to continue. #wjchat

Meg Heckman
@meg_heckman


5:34 p.m. PDT | 10.30.2013
A3 @wjchat @AliManzano getting us back to that delicate balance of engaging without kowtowing to the haters. #wjchat

Sara Catania
@Catanify


5:34 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Deanna Cheng
@writerly_dee


5:35 p.m. PDT | 10.30.2013
@wjchat No. Dont engage when a rational discussion is impossible. #wjchat

Grave Stanton
@gotoplanb


5:35 p.m. PDT | 10.30.2013
RT @meg_heckman: .@wjchat Trolls who attack individual reporters (as opposed to their work) should never be allowed to continue. #wjchat

Deanna Cheng
@writerly_dee


5:35 p.m. PDT | 10.30.2013
I’d avoid comment battles and pick up the phone if possible. People calm down a lot faster when confronted outside of the internet. #wjchat

Kat Duncan
@KatDuncanPhoto


5:35 p.m. PDT | 10.30.2013
@wjchat Private, private, private. Whenever possible. Speak person-to-person to eliminate that thrill of public nuisance for them. #wjchat

Ren LaForme
@ItsRen


5:35 p.m. PDT | 10.30.2013
@wjchat Speaking of engaging with trolls, this just happened https://t.co/692FCDMGFE (NWS language) #wjchat

Brandon Wall
@Walldo


5:35 p.m. PDT | 10.30.2013
A4: If you chose to engage – in comments. This will let others know it will not be tolerated. #wjchat

Joe Gullo
@joegullo


5:35 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Robert Hernandez
@webjournalist


5:35 p.m. PDT | 10.30.2013
#WJChat #A3B It’s worth engaging even from a branded account. Sometimes, a troll just wants acknowldgement that they are heard. Else, #A3A.

Saleem Khan
@SaleemChat


5:35 p.m. PDT | 10.30.2013
@wjchat A4 depends on the circumstances, but I’d have lawyer backup / advice before doing either #wjchat

PumpkinSpiceWerewolf
@znmeb


5:35 p.m. PDT | 10.30.2013
@wjchat Q4A: I rarely engage with trolls in a comment thread. Email is a direct line…#wjchat

Bethonie Butler
@bethoniebutler


5:35 p.m. PDT | 10.30.2013
RT @joegullo: A4: If you chose to engage – in comments. This will let others know it will not be tolerated. #wjchat

Deanna Cheng
@writerly_dee


5:36 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Ivan Lajara
@ivanlajara


5:36 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Saleem Khan
@SaleemChat


5:36 p.m. PDT | 10.30.2013
RT @meg_heckman: .@wjchat Trolls who attack individual reporters (as opposed to their work) should never be allowed to continue. #wjchat

Evelyn Lauer
@evelynalauer


5:36 p.m. PDT | 10.30.2013
@wjchat Q4 I say start on the record be up front. Then, if needed, go to email but don’t draw it out. High road. #moveondotorg #wjchat

Robert Hernandez
@webjournalist


5:36 p.m. PDT | 10.30.2013
@wjchat Q4A (cont): It offers a chance to hear them out and explain the rules. #wjchat

Bethonie Butler
@bethoniebutler


5:36 p.m. PDT | 10.30.2013
RT @meg_heckman: .@wjchat Trolls who attack individual reporters (as opposed to their work) should never be allowed to continue. #wjchat

Joe Gullo
@joegullo


5:36 p.m. PDT | 10.30.2013
A3: Brand acct activity can influence armies of followers to attack a troll. It’s like bringing a gun to a fist fight. Can be unfair #wjchat

Kendra Desrosiers
@KD


5:37 p.m. PDT | 10.30.2013
@Walldo HILARIOUS! #wjchat

Lindsay M Hood
@loolindsayhoo


5:37 p.m. PDT | 10.30.2013
A4 @joegullo @wjchat and it helps bolster trust/transparency #wjchat

Sara Catania
@Catanify


5:37 p.m. PDT | 10.30.2013
@Walldo !! the grammar correction. Also, why we can’t have nice things #wjchat

Kelly Chen
@chenkx


5:37 p.m. PDT | 10.30.2013
RT @meg_heckman: .@wjchat Trolls who attack individual reporters (as opposed to their work) should never be allowed to continue. #wjchat

Lindsay M Hood
@loolindsayhoo


5:37 p.m. PDT | 10.30.2013
RT @znmeb: @wjchat A4 depends on the circumstances, but I’d have lawyer backup / advice before doing either #wjchat

Deanna Cheng
@writerly_dee


5:37 p.m. PDT | 10.30.2013
A4: Both, but emphasis on the latter. Make it clear to the community you’re on top of it but delve deeper offline. #wjchat

Kendra Desrosiers
@KD


5:37 p.m. PDT | 10.30.2013
.@wjchat (A4) I’ve done both. Comments work for explaining coverage decisions, email to explain/reinforce forum rules. #wjchat

Meg Heckman
@meg_heckman


5:37 p.m. PDT | 10.30.2013
#wjchat Great to engage on platform where discussion is, if needed direct offline. Again, this is about your brands presence in engagement.

Alexandra Manzano
@AliManzano


5:37 p.m. PDT | 10.30.2013
@wjchat but what if you cant engage with the troll because theyre hiding as an anonymous person? #wjchat

Meghin Moore
@meghin_


5:38 p.m. PDT | 10.30.2013
@tjortenzi for sure! #wjchat

Kendra Desrosiers
@KD


5:38 p.m. PDT | 10.30.2013
RT @AliManzano: #wjchat Great to engage on platform where discussion is, if needed direct offline. Again, this is about your brands presenc

wjchat
@wjchat


5:38 p.m. PDT | 10.30.2013
#WJChat #A4Engage in public, on topic, if possible. If you have to deal with bad behaviour, do it in private.

Saleem Khan
@SaleemChat


5:38 p.m. PDT | 10.30.2013
I agree! MT @Catanify: A4 @wjchat and it helps bolster trust/transparency #wjchat

Joe Gullo
@joegullo


5:38 p.m. PDT | 10.30.2013
RT @AliManzano: #wjchat Great to engage on platform where discussion is, if needed direct offline. Again, this is about your brands presenc

Deanna Cheng
@writerly_dee


5:38 p.m. PDT | 10.30.2013
RT @SaleemChat: #WJChat #A4Engage in public, on topic, if possible. If you have to deal with bad behaviour, do it in private.

Deanna Cheng
@writerly_dee


5:38 p.m. PDT | 10.30.2013
RT @AliManzano: #wjchat Great to engage on platform where discussion is, if needed direct offline. Again, this is about your brands presenc

Joe Gullo
@joegullo


5:38 p.m. PDT | 10.30.2013
@wjchat A4 I’ve never had an exchange with a troll offline, I defer to Beth on this one. She deals with this the most. #wjchat

T.J. Ortenzi
@tjortenzi


5:39 p.m. PDT | 10.30.2013
@wjchat Q4A (cont): If they continue to be disrepectful over email, I’ll stop engaging with them. #wjchat

Bethonie Butler
@bethoniebutler


5:39 p.m. PDT | 10.30.2013
@meghin_ #wjchat I’d say do what you can. We don’t allow anon comments on our website, so its a little easier for us and less vicious.

Kat Duncan
@KatDuncanPhoto


5:39 p.m. PDT | 10.30.2013
@wjchat A4 Try on the platform first, and if it’s plain the discussion is going to get involved you take it to a private platform. #wjchat

Stephanie Grimes
@steph_grimes


5:39 p.m. PDT | 10.30.2013
.@wjchat Also once had a loooooooong phone convo with one regular who got my direct line. Nice guy. Just lonely & down on his luck. #wjchat

Meg Heckman
@meg_heckman


5:39 p.m. PDT | 10.30.2013
@wjchat A4 I don’t engage on twitter much. Too much room for error. Do reach out on FB sometimes in thread. Usually it’s a warning #wjchat

Ron BOOOOO-wisah
@boyreporter


5:39 p.m. PDT | 10.30.2013
RT @tjortenzi: @KD Definitely. Be nice, always. #wjchat

Dana Ballout
@balloutd


5:39 p.m. PDT | 10.30.2013
@KatDuncanPhoto @meghin_ same here with G+ #wjchat

Kendra Desrosiers
@KD


5:40 p.m. PDT | 10.30.2013
@wjchat A4.
* YOu suCK!
* Please let’s be civil toward one another. Personal attacks won’t be allowed.
* CensorSHIP!!!
-30-
#wjchat

Ivan Lajara
@ivanlajara


5:40 p.m. PDT | 10.30.2013
@wjchat A4 Sometimes if people are using a story or headline to say something that’s not true, I’ll correct them & that’s public… #wjchat

T.J. Ortenzi
@tjortenzi


5:40 p.m. PDT | 10.30.2013
A4 @meghin_ @wjchat engagement isn’t limited to the one-on-one. When done publicly it’s a show of openness #wjchat

Sara Catania
@Catanify


5:40 p.m. PDT | 10.30.2013
@meg_heckman @wjchat sound about right. Sometimes trolls are just lonely, insecure, and bored not spiteful. #wjchat

Kendra Desrosiers
@KD


5:40 p.m. PDT | 10.30.2013
@meghin_ @wjchat That’s why purely anonymous comments are bad news. Hard to regulate/prevent sock puppets. #wjchat

Meg Heckman
@meg_heckman


5:40 p.m. PDT | 10.30.2013
RT @KD: @meg_heckman @wjchat sound about right. Sometimes trolls are just lonely, insecure, and bored not spiteful. #wjchat

Deanna Cheng
@writerly_dee


5:40 p.m. PDT | 10.30.2013
@wjchat A4 might be a good idea to first check your news org.’s policy on this. You might be breaking internal policies. #wjchat

Claritza Jimenez
@ClaritzaJimenez


5:41 p.m. PDT | 10.30.2013
@meghin_ Exactly why it’s good to engage right in the comments. Important for all users to see pub’s position on trolling, etc. #wjchat

Evelyn Lauer
@evelynalauer


5:41 p.m. PDT | 10.30.2013
@wjchat If it’s multiple trolls, I’ll post a warning on the Facebook or story thread. Individuals get a direct message or blocked. #wjchat

Philip Tortora
@PhilipTortora


5:41 p.m. PDT | 10.30.2013
RT @meg_heckman: @meghin_ @wjchat That’s why purely anonymous comments are bad news. Hard to regulate/prevent sock puppets. #wjchat

Bridget Shirvell
@breeshirvell


5:41 p.m. PDT | 10.30.2013
RT @walldo: @wjchat Speaking of engaging with trolls, this just happened http://t.co/vwGqqlzpMj (NWS language) #wjchat

Lindsay M Hood
@loolindsayhoo


5:41 p.m. PDT | 10.30.2013
RT @meg_heckman: @meghin_ @wjchat That’s why purely anonymous comments are bad news. Hard to regulate/prevent sock puppets. #wjchat

Deanna Cheng
@writerly_dee


5:41 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Silvia Pernsteiner
@casillia


5:42 p.m. PDT | 10.30.2013
RT @Catanify: A4 @meghin_ @wjchat engagement isn’t limited to the one-on-one. When done publicly it’s a show of openness #wjchat

Joe Gullo
@joegullo


5:42 p.m. PDT | 10.30.2013
@webjournalist @wjchat I think “high road” should be the guiding principle when dealing with trolls. #wjchat

T.J. Ortenzi
@tjortenzi


5:42 p.m. PDT | 10.30.2013
Alright, for Q5 we’re shaking things up: http://t.co/GlMVIo7Bxf #wjchat

wjchat
@wjchat


5:42 p.m. PDT | 10.30.2013
@AliManzano @wjchat yes. Very true. #wjchat

Sara Catania
@Catanify


5:42 p.m. PDT | 10.30.2013
RT @Catanify: A4 @meghin_ @wjchat engagement isn’t limited to the one-on-one. When done publicly it’s a show of openness #wjchat

Bridget Shirvell
@breeshirvell


5:42 p.m. PDT | 10.30.2013
RT @tjortenzi: @webjournalist @wjchat I think “high road” should be the guiding principle when dealing with trolls. #wjchat

wjchat
@wjchat


5:42 p.m. PDT | 10.30.2013
.@ivanlajara @wjchat You forgot:

Troll: I’m going to destroy you!
You: Good luck with that.
Troll: #@(%&!
You: <BLOCK>

#wjchat

Saleem Khan
@SaleemChat


5:42 p.m. PDT | 10.30.2013
#wjchat We also invite people to contact us via email or phone when we can’t reach them directly. It helps to show we’re open to discussion.

Kat Duncan
@KatDuncanPhoto


5:42 p.m. PDT | 10.30.2013
RT @KatDuncanPhoto: #wjchat We also invite people to contact us via email or phone when we can’t reach them directly. It helps to show we’r

Deanna Cheng
@writerly_dee


5:42 p.m. PDT | 10.30.2013
@tjortenzi It ain’t easy, but the high road is a good goal for more than just trolls. #wjchat

Robert Hernandez
@webjournalist


5:43 p.m. PDT | 10.30.2013
Q5 Real talk: Have you ever trolled someone? O.o #wjchat

wjchat
@wjchat


5:43 p.m. PDT | 10.30.2013
RT @wjchat: Q5 Real talk: Have you ever trolled someone? O.o #wjchat

Saleem Khan
@SaleemChat


5:43 p.m. PDT | 10.30.2013
RT @meg_heckman: @meghin_ @wjchat That’s why purely anonymous comments are bad news. Hard to regulate/prevent sock puppets. #wjchat

Ron BOOOOO-wisah
@boyreporter


5:43 p.m. PDT | 10.30.2013
@wjchat this meteorologist confronted a viewer’s comments about her hair on FB page. Look what happened: http://t.co/ovO8K1Ro9w Lee #wjchat

Claritza Jimenez
@ClaritzaJimenez


5:43 p.m. PDT | 10.30.2013
@wjchat How can you expect to defeat the troll if you first do not understand the troll #wjchat

Brandon Wall
@Walldo


5:43 p.m. PDT | 10.30.2013
A5: http://t.co/pGBLneXArP #wjchat

Kendra Desrosiers
@KD


5:43 p.m. PDT | 10.30.2013
RT @wjchat: Q5 Real talk: Have you ever trolled someone? O.o #wjchat

Robert Hernandez
@webjournalist


5:43 p.m. PDT | 10.30.2013
.@SaleemChat @ivanlajara @wjchat when all else fails, the block is a beautiful thing. Haters are toxic and ruin it for everyone. #wjchat

Sara Catania
@Catanify


5:44 p.m. PDT | 10.30.2013
@wjchat A5 – Prank calls? Sure. But I’ve never trolled anyone online. Does that make me boring? #WJChat

T.J. Ortenzi
@tjortenzi


5:44 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Emilee Speck
@EMSpeck


5:44 p.m. PDT | 10.30.2013
@KD ha! #wjchat

wjchat
@wjchat


5:44 p.m. PDT | 10.30.2013
NEVER. RT: @wjchat: Q5 Real talk: Have you ever trolled someone? O.o #wjchat

Dan Trainor
@dtrainor4


5:44 p.m. PDT | 10.30.2013
A5 Nope, never. Maybe.. Yes. Chatrooms. Does that count? #wjchat

Naudia Jawad
@naudsie


5:44 p.m. PDT | 10.30.2013
A4 depends on scale of your newsroom too. Can’t equitably respond if you are getting tons of comments. #wjchat

Ivan Lajara
@ivanlajara


5:44 p.m. PDT | 10.30.2013
@wjchat A5 I’m a curmudgeon – isn’t that enough? ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


5:44 p.m. PDT | 10.30.2013
A5: Trolling takes time and energy that I’d rather put towards watching cat videos. #wjchat

Kendra Desrosiers
@KD


5:44 p.m. PDT | 10.30.2013
@ClaritzaJimenez Oh! I remember that! And there was another woman who was getting trolled about her weight. She responded on air. #wjchat

Carlie Kollath Wells
@carlie_kollath


5:44 p.m. PDT | 10.30.2013
Not yet but sometimes it’s tempting especially with Twitter users that attempt to “register” #s #wjchat

Bridget Shirvell
@breeshirvell


5:44 p.m. PDT | 10.30.2013
@wjchat Q5 I have said things in the heat of the moment, I am sure but not sure it counts has trolling. #wjchat

Robert Hernandez
@webjournalist


5:44 p.m. PDT | 10.30.2013
RT @tjortenzi: @wjchat A5 – Prank calls? Sure. But I’ve never trolled anyone online. Does that make me boring? #WJChat

Meghin Moore
@meghin_


5:44 p.m. PDT | 10.30.2013
@ItsRen Q5’s #wjchat is for you!

Kelly Chen
@chenkx


5:45 p.m. PDT | 10.30.2013
Q5 @Walldo @wjchat walk a mile on his or her shoes? That’s really going the method route. #wjchat

Sara Catania
@Catanify


5:45 p.m. PDT | 10.30.2013
@wjchat YES. But not since I’ve had formal journalism training. Things were weird in the early 00s. “Troll” wasn’t even used. #wjchat

Ren LaForme
@ItsRen


5:45 p.m. PDT | 10.30.2013
.@wjchat No, but that doesn’t mean I haven’t thought about it. #wjchat

Meg Heckman
@meg_heckman


5:45 p.m. PDT | 10.30.2013
@wjchat A5 I’ve trolled friends just for fun, as I think most on social have. But never in the way we’re talking about it. #wjchat

Stephanie Grimes
@steph_grimes


5:45 p.m. PDT | 10.30.2013
RT @wjchat: Q1 Define what a ‘troll’ is to you #wjchat

Dave Earley
@earleyedition


5:45 p.m. PDT | 10.30.2013
Um, this. There’s a little troll in all of us. RT @meg_heckman: .@wjchat No, but that doesn’t mean I haven’t thought about it. #wjchat

Robert Hernandez
@webjournalist


5:45 p.m. PDT | 10.30.2013
@Catanify When you’re a small shop like I am, it’s simpler just to disable comments entirely. #wjchat

PumpkinSpiceWerewolf
@znmeb


5:45 p.m. PDT | 10.30.2013
:3 RT @wjchat: Q5 Real talk: Have you ever trolled someone? O.o #wjchat

Digital First cat
@DFNewsCat


5:45 p.m. PDT | 10.30.2013
RT @KatDuncanPhoto: #wjchat We also invite people to contact us via email or phone when we can’t reach them directly. It helps to show we’r

Clydeen McDonald
@ClydeenMcDonald


5:45 p.m. PDT | 10.30.2013
Amen! RT@KD A5: Trolling takes time and energy that I’d rather put towards watching cat videos. #wjchat

Meg Heckman
@meg_heckman


5:45 p.m. PDT | 10.30.2013
RT @webjournalist: @wjchat Q5 I have said things in the heat of the moment, I am sure but not sure it counts has trolling. #wjchat

Deanna Cheng
@writerly_dee


5:46 p.m. PDT | 10.30.2013
@carlie_kollath Yes! TV reporter who responded on air kept job. Meteorologist who answered on FB got fired. Is there a lesson there? #wjchat

Claritza Jimenez
@ClaritzaJimenez


5:46 p.m. PDT | 10.30.2013
RT @meg_heckman: .@wjchat No, but that doesn’t mean I haven’t thought about it. #wjchat

Deanna Cheng
@writerly_dee


5:46 p.m. PDT | 10.30.2013
@naudsie I think you get a pass. Who expects normal behavior in a chatroom? #wjchat

T.J. Ortenzi
@tjortenzi


5:46 p.m. PDT | 10.30.2013
RT @AliManzano: #wjchat Great to engage on platform where discussion is, if needed direct offline. Again, this is about your brands presenc

Clydeen McDonald
@ClydeenMcDonald


5:46 p.m. PDT | 10.30.2013
@wjchat a5 only joke trolling… And rick-rolling . #wjchat

Ron BOOOOO-wisah
@boyreporter


5:46 p.m. PDT | 10.30.2013
RT @wjchat: Q2 So, what’s the offline equivalent of a commenter troll? (How did we deal with them in the newsroom pre-internet?) #wjchat

Dave Earley
@earleyedition


5:46 p.m. PDT | 10.30.2013
#WJChat #A5 I’ve trolled trolls per #A3A. It’s great to get them to spew their bile openly and expose them. Gains community block support.

Saleem Khan
@SaleemChat


5:47 p.m. PDT | 10.30.2013
@wjchat Ive never trolled. I feel weird saying that, but its true. Im just not witty enough/scared of fallout. #wjchat

Meghin Moore
@meghin_


5:47 p.m. PDT | 10.30.2013
@tjortenzi @naudsie so early millennium #wjchat

Kelly Chen
@chenkx


5:47 p.m. PDT | 10.30.2013
RT @KD: A5: Trolling takes time and energy that I’d rather put towards watching cat videos. #wjchat

T.J. Ortenzi
@tjortenzi


5:47 p.m. PDT | 10.30.2013
@znmeb @Catanify isn’t that the trend these days? Are comments necessary? An important ? #wjchat

Evelyn Lauer
@evelynalauer


5:47 p.m. PDT | 10.30.2013
@chenkx @tjortenzi ASL, y’all. #wjchat

Naudia Jawad
@naudsie


5:47 p.m. PDT | 10.30.2013
RT @SaleemChat: #WJChat #A5 I’ve trolled trolls per #A3A. It’s great to get them to spew their bile openly and expose them. Gains community

Deanna Cheng
@writerly_dee


5:47 p.m. PDT | 10.30.2013
A4: It really depends. I have responded to people in comments and online with great success. Depends on the troll. @wjchat #wjchat

Clydeen McDonald
@ClydeenMcDonald


5:48 p.m. PDT | 10.30.2013
RT @meghin_: @wjchat Ive never trolled. I feel weird saying that, but its true. Im just not witty enough/scared of fallout. #wjchat

Deanna Cheng
@writerly_dee


5:48 p.m. PDT | 10.30.2013
@wjchat a5: does anyone think of themselves as a troll? Or is it only a term you apply to someone else? #wjchat

Clare Ondrey
@clareondrey


5:48 p.m. PDT | 10.30.2013
RT @wjchat: Q3A Should journalists ever engage with trolls? (Ex: http://t.co/oMbVQPMsjb) #wjchat

Dave Earley
@earleyedition


5:48 p.m. PDT | 10.30.2013
@wjchat I once maintained a small army of fake AIM accounts to troll high school bullies. Told some I was from AOL & to delete accts #wjchat

Ren LaForme
@ItsRen


5:48 p.m. PDT | 10.30.2013
RT @wjchat: Q3B What about from branded/news org named accounts? Should we ever respond to trolls from brand accounts? #wjchat

Dave Earley
@earleyedition


5:49 p.m. PDT | 10.30.2013
.@wjchat @evelynalauer @znmeb comments are hugely important if you want your audience to invest on your brand. They need a stake. #wjchat

Sara Catania
@Catanify


5:49 p.m. PDT | 10.30.2013
Now to the nitty gritty of troll management 101 #wjchat….

wjchat
@wjchat


5:49 p.m. PDT | 10.30.2013
@clareondrey @wjchat Good point. People who are casual trolls probably don’t even think of themselves as trolls. #wjchat

T.J. Ortenzi
@tjortenzi


5:49 p.m. PDT | 10.30.2013
@carlie_kollath @wjchat I think on-air personalities should ignore viewer’s comments. U can’t pls all the people all the time! #wjchat

Lindsay M Hood
@loolindsayhoo


5:49 p.m. PDT | 10.30.2013
RT @tjortenzi: @clareondrey @wjchat Good point. People who are casual trolls probably don’t even think of themselves as trolls. #wjchat

Deanna Cheng
@writerly_dee


5:49 p.m. PDT | 10.30.2013
RT @wjchat: Q4: If you choose to engage with a troll, where should you do so? In the comments or offline (i.e. email)? #wjchat

Dave Earley
@earleyedition


5:49 p.m. PDT | 10.30.2013
RT @wjchat: Q5 Real talk: Have you ever trolled someone? O.o #wjchat

Dave Earley
@earleyedition


5:50 p.m. PDT | 10.30.2013
Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

wjchat
@wjchat


5:50 p.m. PDT | 10.30.2013
@wjchat @Catanify There are cases for disabling comments on certain stories. Particularly those of a sensitive nature. #wjchat

Bethonie Butler
@bethoniebutler


5:50 p.m. PDT | 10.30.2013
.@loolindsayhoo @carlie_kollath @wjchat Except when they’re positive! #wjchat

Sara Catania
@Catanify


5:50 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

Deanna Cheng
@writerly_dee


5:50 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

Robert Hernandez
@webjournalist


5:50 p.m. PDT | 10.30.2013
RT @boyreporter: @wjchat a5 only joke trolling… And rick-rolling . #wjchat

Kat Duncan
@KatDuncanPhoto


5:51 p.m. PDT | 10.30.2013
@ItsRen depends on what you mean by “small army” … #wjchat

wjchat
@wjchat


5:51 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

Dave Earley
@earleyedition


5:51 p.m. PDT | 10.30.2013
@wjchat A6 – On Twitter, I look at their following, their past tweets and bio to see if there’s a possibility they’ll be reasonable #wjchat

T.J. Ortenzi
@tjortenzi


5:51 p.m. PDT | 10.30.2013
@wjchat Q6 As a journo, honestly, I try to engage with everyone trolls or not. In comments or tweets take the high road. #wjchat

Robert Hernandez
@webjournalist


5:51 p.m. PDT | 10.30.2013
@wjchat A6: If you don’t know the difference between “you’re” and “your,” there’s a good chance I won’t interact with you. #wjchat

Tarryn Mento
@TBMento


5:51 p.m. PDT | 10.30.2013
I wish there was more logic to it but it normally comes down to how much time I have in that moment #wjchat

Bridget Shirvell
@breeshirvell


5:51 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

Lindsay M Hood
@loolindsayhoo


5:51 p.m. PDT | 10.30.2013
A6: Depends on their rep in the community, if anon, level of trolldom, topic they trolled, if the community moved on, etc. #wjchat

Kendra Desrosiers
@KD


5:51 p.m. PDT | 10.30.2013
.@bethoniebutler @wjchat Agreed. The only thing I know for sure in the digital realm is that nothing is absolute. #wjchat

Sara Catania
@Catanify


5:52 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

Sydney Smith
@SSmithWriter


5:52 p.m. PDT | 10.30.2013
@wjchat A6: I’ll look at a commenter’s history to start. It tells me a lot about whether they’ve set out to troll. #wjchat

Bethonie Butler
@bethoniebutler


5:52 p.m. PDT | 10.30.2013
@Catanify @evelynalauer You have to *build* the brand first, with a quality product and win-win sales #wjchat

PumpkinSpiceWerewolf
@znmeb


5:52 p.m. PDT | 10.30.2013
RT @KD: A6: Depends on their rep in the community, if anon, level of trolldom, topic they trolled, if the community moved on, etc. #wjchat

wjchat
@wjchat


5:52 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

bob stepno
@bobstep


5:52 p.m. PDT | 10.30.2013
@wjchat A6 – Also, as long as you’re writing tweet as a reply and being respectful/fair, it’s hard to see how it might end badly #wjchat

T.J. Ortenzi
@tjortenzi


5:53 p.m. PDT | 10.30.2013
.@TBMento @wjchat Smacks of old-school journalist arrogance, no? Good grammar is not the arbiter of good comments. #wjchat

Sara Catania
@Catanify


5:53 p.m. PDT | 10.30.2013
@KD We should be able to order up a “troll report” — a la criminal record history #wjchat

Kelly Chen
@chenkx


5:53 p.m. PDT | 10.30.2013
@wjchat A peep once told me she was in conf when I nyan-cat her. Stopped then. #wjchat

Ivan Lajara
@ivanlajara


5:53 p.m. PDT | 10.30.2013
We interact w/ everyone who engages as long as their comments aren’t offensive to the point of being inappropriate/racist/bullying #wjchat

Kat Duncan
@KatDuncanPhoto


5:53 p.m. PDT | 10.30.2013
RT @wjchat: Q6 How do you decide who you’ll interact with and who you’ll ignore? Where’s the precedent? #wjchat

Saleem Khan
@SaleemChat


5:53 p.m. PDT | 10.30.2013
@wjchat A6 I shut comments down on my blog. They are never coming back. I’m on Twitter. #wjchat

PumpkinSpiceWerewolf
@znmeb


5:54 p.m. PDT | 10.30.2013
@webjournalist sure but when you have engagement at scale, time is not your ally. #wjchat

Kendra Desrosiers
@KD


5:54 p.m. PDT | 10.30.2013
@wjchat A6 – If things devolve and they’re not receptive, then time to stop talking. If it turns civil & tone has turned, you won #wjchat

T.J. Ortenzi
@tjortenzi


5:54 p.m. PDT | 10.30.2013
@webjournalist @wjchat Agreed. I try to engage with all non-spam people who interact with me or my orgs. #wjchat

Ren LaForme
@ItsRen


5:54 p.m. PDT | 10.30.2013
@wjchat would you depend on an algorithm to rank comments for “quality” – essentially down ranking trolls? #wjchat

Valerie Streit
@valstreit


5:54 p.m. PDT | 10.30.2013
RT @ItsRen: @webjournalist @wjchat Agreed. I try to engage with all non-spam people who interact with me or my orgs. #wjchat

T.J. Ortenzi
@tjortenzi


5:54 p.m. PDT | 10.30.2013
Completely agree. RT @KD: @webjournalist sure but when you have engagement at scale, time is not your ally. #wjchat

Robert Hernandez
@webjournalist


5:54 p.m. PDT | 10.30.2013
RT @valstreit: @wjchat would you depend on an algorithm to rank comments for “quality” – essentially down ranking trolls? #wjchat

wjchat
@wjchat


5:54 p.m. PDT | 10.30.2013
@wjchat A6. Generally, engage with thoughts that will further convo, even if tone is off or hostile at beginning. #wjchat

Ivan Lajara
@ivanlajara


5:54 p.m. PDT | 10.30.2013
Late/missed #wjchat, so just RTing questions. I’m engagement editor @couriermail. / @wjchat

Dave Earley
@earleyedition


5:55 p.m. PDT | 10.30.2013
RT @valstreit: @wjchat would you depend on an algorithm to rank comments for “quality” – essentially down ranking trolls? #wjchat

PumpkinSpiceWerewolf
@znmeb


5:55 p.m. PDT | 10.30.2013
RT @tjortenzi: @webjournalist @wjchat I think “high road” should be the guiding principle when dealing with trolls. #wjchat

Rachel C Stella
@rachelcstella


5:55 p.m. PDT | 10.30.2013
@chenkx @KD Haha, that would be incredible. Just imagine the mug shots. #wjchat

T.J. Ortenzi
@tjortenzi


5:55 p.m. PDT | 10.30.2013
@valstreit Nope – algorithms are worthless ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


5:55 p.m. PDT | 10.30.2013
RT @ivanlajara: @wjchat A6. Generally, engage with thoughts that will further convo, even if tone is off or hostile at beginning. #wjchat

Joe Gullo
@joegullo


5:56 p.m. PDT | 10.30.2013
@znmeb but is that a solution? Net net, you can end up at a disadvantage. Less feedback, less community, less growth, less less. #wjchat

Kendra Desrosiers
@KD


5:56 p.m. PDT | 10.30.2013
RT @tjortenzi: @webjournalist @wjchat I think “high road” should be the guiding principle when dealing with trolls. #wjchat

Joe Gullo
@joegullo


5:56 p.m. PDT | 10.30.2013
.@webjournalist @KD @wjchat that’s a big problem. We often wind up relying on other commenters to police the trolls. #wjchat

Sara Catania
@Catanify


5:56 p.m. PDT | 10.30.2013
RT @KD: A6: Depends on their rep in the community, if anon, level of trolldom, topic they trolled, if the community moved on, etc. #wjchat

T.J. Ortenzi
@tjortenzi


5:56 p.m. PDT | 10.30.2013
#WJchat #A6 You judge your responses and to whom you respond on a case-by-case basis. Always be civil. Get stern for a reason, not reflex.

Saleem Khan
@SaleemChat


5:57 p.m. PDT | 10.30.2013
RT @valstreit: @wjchat would you depend on an algorithm to rank comments for “quality” – essentially down ranking trolls? #wjchat

Silvia Pernsteiner
@casillia


5:57 p.m. PDT | 10.30.2013
@Catanify @KD That isn’t the answer so that’s when the news org needs to hire/invest in a full-time person or team. #wjchat

Robert Hernandez
@webjournalist


5:57 p.m. PDT | 10.30.2013
@wjchat Racists and people using hate speech gone immediately. People who may be overly emotional often deserve chance to cool jets. #wjchat

Philip Tortora
@PhilipTortora


5:57 p.m. PDT | 10.30.2013
1/2.@wjchat Again, anyone who asks a direct question about coverage decisions or how journalists do their jobs gets an answer. #wjchat

Meg Heckman
@meg_heckman


5:57 p.m. PDT | 10.30.2013
RT @znmeb: @wjchat A6 I shut comments down on my blog. They are never coming back. I’m on Twitter. #wjchat

Deanna Cheng
@writerly_dee


5:57 p.m. PDT | 10.30.2013
@tjortenzi @chenkx and because they’re anon, they’d all look like this: http://t.co/CLUib0DNBj #wjchat

Kendra Desrosiers
@KD


5:57 p.m. PDT | 10.30.2013
@KD It’s a necessity – time management 101. To be fair, I turned them off because of spam more than trolls #wjchat

PumpkinSpiceWerewolf
@znmeb


5:57 p.m. PDT | 10.30.2013
RT @ivanlajara: @wjchat A6. Generally, engage with thoughts that will further convo, even if tone is off or hostile at beginning. #wjchat

Deanna Cheng
@writerly_dee


5:57 p.m. PDT | 10.30.2013
Q7: Re @valstreit’s point on ranking comments. Does it help to weigh comments by quality/value? Does that help the convo? #wjchat

wjchat
@wjchat


5:58 p.m. PDT | 10.30.2013
@wjchat algorithms are good at picking off spam, some OBVIOUS trolling (racist, swearing, banned words)… They’re not perfect. #wjchat

Ron BOOOOO-wisah
@boyreporter


5:58 p.m. PDT | 10.30.2013
@valstreit Build a web scraping tool that goes thru comments & ranks the user by their influence, then u could respond only to those #wjchat

Lindsay M Hood
@loolindsayhoo


5:58 p.m. PDT | 10.30.2013
@valstreit We tried that with comments while at The Seattle Times did not work, at least for us years ago. #wjchat

Robert Hernandez
@webjournalist


5:58 p.m. PDT | 10.30.2013
2/2 @wjchat Everything else is case by case, although there were some rather difficult regulars who I’d try to avoid. #wjchat

Meg Heckman
@meg_heckman


5:58 p.m. PDT | 10.30.2013
@meg_heckman @wjchat That’s a really important distinction to make. #wjchat

T.J. Ortenzi
@tjortenzi


5:58 p.m. PDT | 10.30.2013
@webjournalist Hire? Doesn’t that assume profitability? ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


5:58 p.m. PDT | 10.30.2013
@znmeb maybe that means you just need a better comment system. Not sure of your CMS but have you tried a better platform/plugin? #wjchat

Kendra Desrosiers
@KD


5:59 p.m. PDT | 10.30.2013
@Catanify @webjournalist @KD @wjchat Getting the community involved (i.e. helping to keep things civil) isn’t always a bad thing. #wjchat

Bethonie Butler
@bethoniebutler


5:59 p.m. PDT | 10.30.2013
@bethoniebutler @Catanify @KD I agree but you can’t expect them to do everything for free. #wjchat

Robert Hernandez
@webjournalist


5:59 p.m. PDT | 10.30.2013
@bethoniebutler @Catanify @webjournalist @wjchat that’s a great thing. Indicates strong sense of comm culture and saves time. #wjchat

Kendra Desrosiers
@KD


5:59 p.m. PDT | 10.30.2013
@znmeb That assumes a budget. #wjchat

Robert Hernandez
@webjournalist


6:00 p.m. PDT | 10.30.2013
Human recommender system are more valuable in troll hunt .@valstreit – Austrian newspaper @derStandardat does this since ages #wjchat

Silvia Pernsteiner
@casillia


6:00 p.m. PDT | 10.30.2013
.@webjournalist @KD @wjchat So many ways to allocate digital resources. would you sacrifice enterprise reporting, for example? #wjchat

Sara Catania
@Catanify


6:00 p.m. PDT | 10.30.2013
@webjournalist @bethoniebutler @Catanify yep but time and energy can be worth just as much if not more than material incentives. #wjchat

Kendra Desrosiers
@KD


6:00 p.m. PDT | 10.30.2013
@KD WordPress / Disqus … none are any better #wjchat

PumpkinSpiceWerewolf
@znmeb


6:00 p.m. PDT | 10.30.2013
.@wjchat @valstreit All systems can be gamed. And that’s just what trolls do. Comment systems need care and nurturing. #wjchat

Ivan Lajara
@ivanlajara


6:00 p.m. PDT | 10.30.2013
@earleyedition Ooo! Queensland! Way jealous. Everyones nice in Australia, right? No way you have trolls. ;-) #wjchat

Carlie Kollath Wells
@carlie_kollath


6:01 p.m. PDT | 10.30.2013
My laptop crashed and won’t restart for now, so I’m on my phone. Will respond to messages later. #wjchat

Saleem Khan
@SaleemChat


6:01 p.m. PDT | 10.30.2013
@wjchat A7: Potentially, but that’s not feasible for every news org. It’s important to know and engage w/ your community either way. #wjchat

Bethonie Butler
@bethoniebutler


6:02 p.m. PDT | 10.30.2013
@webjournalist remember what tool you used? I do think it can get better over time by upranking loyal engagers/fans. #wjchat

Valerie Streit
@valstreit


6:02 p.m. PDT | 10.30.2013
@wjchat @valstreit Q7 – It does. I think it’s also important to boot trolls before they dig in. On FB I’m pretty liberal w/banning. #wjchat

T.J. Ortenzi
@tjortenzi


6:02 p.m. PDT | 10.30.2013
@wjchat A7 @nytimes does a great job of ranking comments based on reader ratings and a separate rating by the newspaper’s staff. #wjchat

Claritza Jimenez
@ClaritzaJimenez


6:02 p.m. PDT | 10.30.2013
@Catanify @KD It’s rarely an either or it’s more like an additional reporter or a digital person. Yes digi is good investment. #wjchat

Robert Hernandez
@webjournalist


6:02 p.m. PDT | 10.30.2013
@Catanify @webjournalist @wjchat depends on your priorities. A comm misstep can ensure nobody reads that new investigative story. #wjchat

Kendra Desrosiers
@KD


6:02 p.m. PDT | 10.30.2013
Q10 comes to us from @backavar…. #wjchat

wjchat
@wjchat


6:03 p.m. PDT | 10.30.2013
If your website is full of a**holes, etc http://t.co/V1THguagZm #wjchat

Ivan Lajara
@ivanlajara


6:03 p.m. PDT | 10.30.2013
@Catanify @webjournalist @wjchat to be fair it’s not always a binary decision and consequences having varying degrees of impact. #wjchat

Kendra Desrosiers
@KD


6:03 p.m. PDT | 10.30.2013
@valstreit Yeah we custom built it. Based on Reddit/imgur karma settings. That community is truly engaged. #wjchat

Robert Hernandez
@webjournalist


6:03 p.m. PDT | 10.30.2013
The #future of #poetry is here. #wjchat #Musology #MusesAmongUs https://t.co/22WlscoKWz #Snout @iuniversebooks

John D Evans
@jdpoetry


6:03 p.m. PDT | 10.30.2013
@webjournalist I’ll call you when I’ve achieved product-market fit then ;-) #wjchat #stillneverenablingcomments #ihavegithubissuesforthat

PumpkinSpiceWerewolf
@znmeb


6:04 p.m. PDT | 10.30.2013
@wjchat a7 HuffPost has badging for trusted commenters and our new system gives mild moderation powers to some of them. #wjchat

Ron BOOOOO-wisah
@boyreporter


6:05 p.m. PDT | 10.30.2013
Whatever the case, it sometimes seems that journalists need a refresher on Thick Skin 101. #wjchat

Ivan Lajara
@ivanlajara


6:05 p.m. PDT | 10.30.2013
.@webjournalist @KD @wjchat yes. I evangelize for digital, and responsible engagement. Ask my finance guy. There are tough choices. #wjchat

Sara Catania
@Catanify


6:05 p.m. PDT | 10.30.2013
*Q8* Is it okay to ask for help to troll trolls? What is the community’s responsibility for moderation? via @backavar #wjchat

wjchat
@wjchat


6:05 p.m. PDT | 10.30.2013
If comments weren’t driving traffic, would organizations allow anonymous comments? No anonymous comments = little trolling #wjchat

Patrick Creaven
@PatrickJCreaven


6:05 p.m. PDT | 10.30.2013
My apologies. I have to leave. Will catch up later with the transcript. Thank you for a delightful #wjchat again.

Deanna Cheng
@writerly_dee


6:05 p.m. PDT | 10.30.2013
@ivanlajara @wjchat agreed but I remember when I did on-air Twitter integrations & it was super helpful to have quality filters… #wjchat

Valerie Streit
@valstreit


6:05 p.m. PDT | 10.30.2013
@writerly_dee thanks for droppin in! see you next time #wjchat

wjchat
@wjchat


6:06 p.m. PDT | 10.30.2013
A8: I think it’s perfectly okay to appoint engaged, responsible community members as moderators. But you don’t just let them loose. #wjchat

Kendra Desrosiers
@KD


6:06 p.m. PDT | 10.30.2013
#WJChat #A7 It can hlp to rank comments, or it can backfire. It all depends on th nature of your comments and your community.

Saleem Khan
@SaleemChat


6:06 p.m. PDT | 10.30.2013
RT @wjchat: *Q8* Is it okay to ask for help to troll trolls? What is the community’s responsibility for moderation? via @backavar #wjchat

Tarryn Mento
@TBMento


6:06 p.m. PDT | 10.30.2013
@wjchat @backavar My gut says no. Try to limit the mob mentality, even against disruptive buffoons. Comments turn to flame wars. #wjchat

Ren LaForme
@ItsRen


6:06 p.m. PDT | 10.30.2013
A8 Our commenters tend to govern themselves and shut down/report trolls pretty well. Asking for help seems… eh. #wjchat

Naudia Jawad
@naudsie


6:06 p.m. PDT | 10.30.2013
@Catanify @KD Yes, tough choices indeed hang in there! #wjchat

Robert Hernandez
@webjournalist


6:07 p.m. PDT | 10.30.2013
RT @wjchat: *Q8* Is it okay to ask for help to troll trolls? What is the community’s responsibility for moderation? via @backavar #wjchat

Robert Hernandez
@webjournalist


6:07 p.m. PDT | 10.30.2013
RT @SaleemChat: #WJChat #A7 It can hlp to rank comments, or it can backfire. It all depends on th nature of your comments and your communit

Joe Gullo
@joegullo


6:07 p.m. PDT | 10.30.2013
.@boyreporter @wjchat Gamification of commenting with rewards for good behavior. I like. #wjchat

Sara Catania
@Catanify


6:07 p.m. PDT | 10.30.2013
@wjchat A8: It can be as simple as having go-to contacts: commenters who understand the community and alert you to troublemakers… #wjchat

Bethonie Butler
@bethoniebutler


6:07 p.m. PDT | 10.30.2013
@valstreit @wjchat True. I’ve seen some very comprehensive filter lists, some of which contained words I’ve never heard of. #wjchat

Ivan Lajara
@ivanlajara


6:07 p.m. PDT | 10.30.2013
@ivanlajara @wjchat …in place as an aid to help me quickly identify influencer comments and then human moderate from there. #wjchat

Valerie Streit
@valstreit


6:07 p.m. PDT | 10.30.2013
RT @naudsie: A8 Our commenters tend to govern themselves and shut down/report trolls pretty well. Asking for help seems… eh. #wjchat

wjchat
@wjchat


6:07 p.m. PDT | 10.30.2013
A8: I’d bet a lot of media companies would be hesitant, I am too. Best to do it internally IMO. #wjchat

Joe Gullo
@joegullo


6:07 p.m. PDT | 10.30.2013
@wjchat @backavar A8 – I say no, it’s not OK to ask people to troll trolls. However, it’s fine to ask them for help moderating. #wjchat

T.J. Ortenzi
@tjortenzi


6:08 p.m. PDT | 10.30.2013
@Catanify @webjournalist @wjchat I believe you but from a $$ standpoint, the ROI is there. Scalable social biz prgms are proven #wjchat

Kendra Desrosiers
@KD


6:08 p.m. PDT | 10.30.2013
@wjchat @backavar Q8 I’m a super fan of Reddit and imgur, but it doesn’t mean every site can have that style of culture/community. #wjchat

Robert Hernandez
@webjournalist


6:08 p.m. PDT | 10.30.2013
#WJChat #A8 It’s not really appropriate to ask popl to troll the trolls in a professional context. You can ask the community how they feel.

Saleem Khan
@SaleemChat


6:08 p.m. PDT | 10.30.2013
@wjchat Asking people to troll the trolls? I’d think that could be disastrous. But if it’s to get rid of the trolls, help is good. #wjchat

Meghin Moore
@meghin_


6:08 p.m. PDT | 10.30.2013
@Catanify @wjchat yeah. HuffPost has a pretty good commenting system… Then again we have the $ right :) #wjchat

Ron BOOOOO-wisah
@boyreporter


6:09 p.m. PDT | 10.30.2013
RT @SaleemChat: #WJChat #A8 It’s not really appropriate to ask popl to troll the trolls in a professional context. You can ask the communit

T.J. Ortenzi
@tjortenzi


6:09 p.m. PDT | 10.30.2013
RT @SaleemChat: #WJChat #A8 It’s not really appropriate to ask popl to troll the trolls in a professional context. You can ask the communit

Robert Hernandez
@webjournalist


6:09 p.m. PDT | 10.30.2013
@wjchat A8 (cont): But don’t troll a troll. Pay attention to the community and who is (or isn’t) furthering discussions. #wjchat

Bethonie Butler
@bethoniebutler


6:09 p.m. PDT | 10.30.2013
A8: Gamification and contests may help incentivize the “right” behavior but use finesse and tap legal. #wjchat

Kendra Desrosiers
@KD


6:10 p.m. PDT | 10.30.2013
Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

wjchat
@wjchat


6:10 p.m. PDT | 10.30.2013
@KD @Catanify @webjournalist The risk is that spam and trolls can grow faster than your traffic and revenue. #wjchat

PumpkinSpiceWerewolf
@znmeb


6:10 p.m. PDT | 10.30.2013
RT @wjchat: Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

Robert Hernandez
@webjournalist


6:11 p.m. PDT | 10.30.2013
#WJChat #A8 @Backavar’s original questions was whether it’s *ETHICAL* to ask for help trolling trolls. http://t.co/N9wM5bUWW1 It depends.

Saleem Khan
@SaleemChat


6:11 p.m. PDT | 10.30.2013
@wjchat A8 I don’t know if I want to expose the community to the trolls … That stuff is toxic. We get paid to deal w. It #wjchat

Ron BOOOOO-wisah
@boyreporter


6:11 p.m. PDT | 10.30.2013
@KD @Catanify @webjournalist And that’s the impression I get from other bloggers who’ve escalated their defenses. #wjchat

PumpkinSpiceWerewolf
@znmeb


6:12 p.m. PDT | 10.30.2013
@wjchat Q9 You can be nice to remind them you’re human, not some robot or soulless corporation but you can’t convert them, really. #wjchat

Robert Hernandez
@webjournalist


6:12 p.m. PDT | 10.30.2013
@wjchat it’s important to keep in mind trolls tend to give a news org. the most page views. There’s an inherent conflict there #wjchat

Claritza Jimenez
@ClaritzaJimenez


6:12 p.m. PDT | 10.30.2013
@wjchat from a true troll, like an exorcism? #wjchat

Kendra Desrosiers
@KD


6:12 p.m. PDT | 10.30.2013
#WJChat #A9 Anyone can change. People can be trolls when young and outgrow it. That’s why you should always be civil and professional.

Saleem Khan
@SaleemChat


6:12 p.m. PDT | 10.30.2013
@wjchat A9 Why bother? “Comfort the afflicted and afflict the comfortable”, remember? ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


6:12 p.m. PDT | 10.30.2013
@wjchat Q9 Also, I don’t think it’s your job to “convert” them your job is to be responsive and responsible to your community. #wjchat

Robert Hernandez
@webjournalist


6:12 p.m. PDT | 10.30.2013
@wjchat A9: Explain the rules and how they’ve violated them. Make suggestions on how to better participate…#wjchat

Bethonie Butler
@bethoniebutler


6:13 p.m. PDT | 10.30.2013
@wjchat A9 – Talk to them like a normal person, see if there’s a valid complaint (if so, fix it/acknowledge it). Do it with a smile #wjchat

T.J. Ortenzi
@tjortenzi


6:13 p.m. PDT | 10.30.2013
@wjchat A9. Be nice, open and truthful. Always. Even if troll keeps trolling, your community will learn from how you interact. #wjchat

Ivan Lajara
@ivanlajara


6:13 p.m. PDT | 10.30.2013
@KD More kitties: http://t.co/AoAU8VSv8A Less creepy. #wjchat

wjchat
@wjchat


6:13 p.m. PDT | 10.30.2013
RT @znmeb: @wjchat A9 Why bother? “Comfort the afflicted and afflict the comfortable”, remember? ;-) #wjchat

Ren LaForme
@ItsRen


6:14 p.m. PDT | 10.30.2013
@wjchat A9 – “Do it with a smile” is really annoying, but it’s true. #wjchat

T.J. Ortenzi
@tjortenzi


6:14 p.m. PDT | 10.30.2013
@wjchat A9 (cont): Wouldn’t call it conversion, tho. If the intent is to troll, that’s prob not going to stop. #wjchat

Bethonie Butler
@bethoniebutler


6:14 p.m. PDT | 10.30.2013
+1 @webjournalist: “I don’t think it’s your job to “convert” them your job is to be responsive and responsible to your community.” #wjchat

Saleem Khan
@SaleemChat


6:14 p.m. PDT | 10.30.2013
RT @tjortenzi: @wjchat A9 – “Do it with a smile” is really annoying, but it’s true. #wjchat

Bethonie Butler
@bethoniebutler


6:14 p.m. PDT | 10.30.2013
@tjortenzi I always refer to this part of our jobs as having good “customer service” #wjchat *wink/smile/thumbsup*

Kelly Chen
@chenkx


6:14 p.m. PDT | 10.30.2013
@znmeb @Catanify @webjournalist comments are not a binary feature. Leverage the grey area, use “approve only” to tire trolls. #wjchat

Kendra Desrosiers
@KD


6:15 p.m. PDT | 10.30.2013
@wjchat boom. #wjchat

Kendra Desrosiers
@KD


6:16 p.m. PDT | 10.30.2013
+1 RT @chenkx: @tjortenzi I always refer to this part of our jobs as having good “customer service” #wjchat *wink/smile/thumbsup*

Robert Hernandez
@webjournalist


6:16 p.m. PDT | 10.30.2013
@KD They’re binary to me – I turned them off. #wjchat

PumpkinSpiceWerewolf
@znmeb


6:16 p.m. PDT | 10.30.2013
A9 Model behavior, enforce community rules, engage, reward, be human and show respect. Those who will convert, will. #wjchat

John Hassell
@johnhassell


6:16 p.m. PDT | 10.30.2013
.@webjournalist It may not be on’s job to convert trolls, but why not kp it as a possibility by engaging in a way that facilitates? #wjchat

Saleem Khan
@SaleemChat


6:17 p.m. PDT | 10.30.2013
It’s tough, you guys… RT:@wjchat: Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

Dan Trainor
@dtrainor4


6:17 p.m. PDT | 10.30.2013
@wjchat Does anyone have a “bozo filter” Basically, the troll posts and see their comments but no one else does. #wjchat

Robert Hernandez
@webjournalist


6:18 p.m. PDT | 10.30.2013
@webjournalist @wjchat shadow banning is the best #WJchat

Brandon Wall
@Walldo


6:18 p.m. PDT | 10.30.2013
.@Catanify @ivanlajara Blocking is a nuclear option. I avoid it as much as possible. But sometimes it’s necssary. #wjchat

Saleem Khan
@SaleemChat


6:18 p.m. PDT | 10.30.2013
@webjournalist I think we’re all bozos on this bus ;-) #wjchat

PumpkinSpiceWerewolf
@znmeb


6:18 p.m. PDT | 10.30.2013
@SaleemChat Of course I wouldn’t give up. But you can’t make everyone happy. #wjchat

Robert Hernandez
@webjournalist


6:18 p.m. PDT | 10.30.2013
@wjchat A9: A true troll. No. (http://t.co/BGTfn8zkP7). But borderline trolls can become your biggest supporters #wjchat

David Cohn
@Digidave


6:18 p.m. PDT | 10.30.2013
@webjournalist We have a group who tries their hardest to derail Facebook comments. I hide their messages. They see em. Others don’t #wjchat

Naudia Jawad
@naudsie


6:18 p.m. PDT | 10.30.2013
@wjchat a9 my friend @PoppedCulture said it best… “Kill them with kindness”. For me if they attacking others they gotta go. #wjchat

Ron BOOOOO-wisah
@boyreporter


6:18 p.m. PDT | 10.30.2013
.@Wjchat In the land of digital commenting we need to be part-therapist/part Boy Scout? @johnhassell #wjchat

Sara Catania
@Catanify


6:19 p.m. PDT | 10.30.2013
@znmeb and that’s fine cause: https://t.co/hXItD4eXaJ . #wjchat

Kendra Desrosiers
@KD


6:19 p.m. PDT | 10.30.2013
There are less “trolls” out there since Facebook was integrated to sites. I don’t refer to them as “trolls” either. They’re people. #wjchat

Philip Tortora
@PhilipTortora


6:19 p.m. PDT | 10.30.2013
@naudsie @webjournalist I love doing that. Everybody walks away happy. #wjchat

T.J. Ortenzi
@tjortenzi


6:19 p.m. PDT | 10.30.2013
Before we move onto the next Q, time for Twitter karaoke sing along ….to Trolololo!!
http://t.co/QvDrBV9txz #wjchat

wjchat
@wjchat


6:19 p.m. PDT | 10.30.2013
@webjournalist @wjchat LiveFyre says they do. #wjchat

Craig Newman
@craignewman


6:19 p.m. PDT | 10.30.2013
.@webjournalist Sometimes, you have to give up. All I’m saying is that one doesn’t have to be a hardcase from the outset every time. #wjchat

Saleem Khan
@SaleemChat


6:19 p.m. PDT | 10.30.2013
@naudsie What would you do with the time you regained by not having to do that? #wjchat

PumpkinSpiceWerewolf
@znmeb


6:20 p.m. PDT | 10.30.2013
RT @Digidave: @wjchat A9: A true troll. No. (http://t.co/BGTfn8zkP7). But borderline trolls can become your biggest supporters #wjchat

Ren LaForme
@ItsRen


6:20 p.m. PDT | 10.30.2013
@tjortenzi @naudsie At http://t.co/2ZjJT43n2G we opted not to do it because, well, we thought it was kinda unethical. Thoughts? #wjchat

Robert Hernandez
@webjournalist


6:20 p.m. PDT | 10.30.2013
.@wjchat So, you’ll be uploading your karaoke rendition to Soundcloud? #wjchat

Saleem Khan
@SaleemChat


6:20 p.m. PDT | 10.30.2013
@chenkx So true #wjchat

T.J. Ortenzi
@tjortenzi


6:20 p.m. PDT | 10.30.2013
@znmeb Probably awesome things. Oh well. #wjchat

Naudia Jawad
@naudsie


6:20 p.m. PDT | 10.30.2013
Welp, I think my time in #wjchat is coming to a close, gotta head home. Might hop back on if the shuttle wifi likes me today. Great chat!

Kendra Desrosiers
@KD


6:21 p.m. PDT | 10.30.2013
@SaleemChat @Catanify and with blocking, once you start, you can end up blocking their new account and the one after that, etc #wjchat

Ivan Lajara
@ivanlajara


6:21 p.m. PDT | 10.30.2013
@craignewman Ahhh interesting. Hey @wjchat, we should talk about which commenting platforms people are using. #wjchat

Robert Hernandez
@webjournalist


6:22 p.m. PDT | 10.30.2013
@craignewman @webjournalist I’m not convinced that’s useful. #wjchat

PumpkinSpiceWerewolf
@znmeb


6:22 p.m. PDT | 10.30.2013
Q10: What can we do to pre-plan for troll behavior? How do you identify conversations that might attract trolls? #wjchat

wjchat
@wjchat


6:22 p.m. PDT | 10.30.2013
RT @webjournalist @craignewman Ahhh interesting. Hey @wjchat, we should talk about which commenting platforms people are using. #wjchat

PumpkinSpiceWerewolf
@znmeb


6:22 p.m. PDT | 10.30.2013
@webjournalist @tjortenzi If this particular group was contributing even a tiny bit to the convo, I think I’d feel that way, too #wjchat 1/2

Naudia Jawad
@naudsie


6:23 p.m. PDT | 10.30.2013
.@ivanlajara @SaleemChat Digital should be a forgiving space. Perhaps, when necessary, a time-limited block? @wjchat #wjchat

Sara Catania
@Catanify


6:23 p.m. PDT | 10.30.2013
@wjchat A10 – Anything about race, sexual preference, gender or a person’s death… we always watch those closely. #wjchat

T.J. Ortenzi
@tjortenzi


6:23 p.m. PDT | 10.30.2013
.@casillia @ivanlajara If you get “I know where you live,” the “Great! So do the police! Stop by at 7? We’ll have a party!” works. #wjchat

Saleem Khan
@SaleemChat


6:23 p.m. PDT | 10.30.2013
@webjournalist @tjortenzi But they just don’t, and readers have to wade through their nonsense to get to real discussions. #wjchat 2/2

Naudia Jawad
@naudsie


6:23 p.m. PDT | 10.30.2013
RT @wjchat: Q10: What can we do to pre-plan for troll behavior? How do you identify conversations that might attract trolls? #wjchat

Saleem Khan
@SaleemChat


6:24 p.m. PDT | 10.30.2013
@wjchat Depends on your site, but it took me 2 days to figure out what stories will attract unsavory elements. It’s like clockwork #wjchat

Brandon Wall
@Walldo


6:24 p.m. PDT | 10.30.2013
@KD thanks for hopping in! See ya next time #wjchat

wjchat
@wjchat


6:24 p.m. PDT | 10.30.2013
@wjchat A10: To start, the opposite of whatever @Slate does. Trolls galore on those social media posts. #wjchat

Ren LaForme
@ItsRen


6:24 p.m. PDT | 10.30.2013
.@tjortenzi @wjchat immigration, politics, gun control #wjchat

Sara Catania
@Catanify


6:24 p.m. PDT | 10.30.2013
RT @tjortenzi: @wjchat A10 – Anything about race, sexual preference, gender or a person’s death… we always watch those closely. #wjchat

Bethonie Butler
@bethoniebutler


6:24 p.m. PDT | 10.30.2013
@wjchat Learn how to block trolls from Twitter chats? (old, still holds) http://t.co/MirHgLXPVs #wjchat

Ivan Lajara
@ivanlajara


6:25 p.m. PDT | 10.30.2013
RT @ItsRen: @wjchat A10: To start, the opposite of whatever @Slate does. Trolls galore on those social media posts. #wjchat

Naudia Jawad
@naudsie


6:25 p.m. PDT | 10.30.2013
+1 RT @tjortenzi @wjchat A10 – Anything about race, sexual preference, gender or a person’s death… we always watch those closely. #wjchat

Ren LaForme
@ItsRen


6:25 p.m. PDT | 10.30.2013
A10: Controversial or sensitive topics. #wjchat

Joe Gullo
@joegullo


6:25 p.m. PDT | 10.30.2013
@naudsie @tjortenzi What will happened when they become.. self aware? And they notice the public isn’t seeing their ‘genius’? #wjchat

Robert Hernandez
@webjournalist


6:26 p.m. PDT | 10.30.2013
@wjchat You might want to turn comments off for certain stories. I once gave a time out during a murder trial’s live coverage. #wjchat

Ivan Lajara
@ivanlajara


6:27 p.m. PDT | 10.30.2013
@tjortenzi we live in such a polarized political environment even non-political topics are getting political comments, I’ve noticed #wjchat

Claritza Jimenez
@ClaritzaJimenez


6:27 p.m. PDT | 10.30.2013
@wjchat Also, encourage reporters to jump in. It sets the tone for discussion. Harder to be nasty when you’re talking to a human #wjchat

Bethonie Butler
@bethoniebutler


6:27 p.m. PDT | 10.30.2013
@webjournalist @tjortenzi I’m curious about that too. I guess we’ll see! Or not; they seem happy enough to babble amongst themselves #wjchat

Naudia Jawad
@naudsie


6:27 p.m. PDT | 10.30.2013
Last question of the night coming up, folks! http://t.co/AoAU8VSv8A #wjchat

wjchat
@wjchat


6:27 p.m. PDT | 10.30.2013
@ivanlajara Yeah, TechCrunch does that for a few stories. #wjchat

PumpkinSpiceWerewolf
@znmeb


6:28 p.m. PDT | 10.30.2013
@naudsie @webjournalist I’m a-OK with it (for FB) if they’re not being respectful. Swearing? Bozo. Scary swearing, threats? Ban. #wjchat

T.J. Ortenzi
@tjortenzi


6:28 p.m. PDT | 10.30.2013
#WJChat #A10 Some subjects are attract more trolls. Some trolling is predictable. Canned responses help And be cool: http://t.co/wConkCbzSn

Saleem Khan
@SaleemChat


6:28 p.m. PDT | 10.30.2013
Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

wjchat
@wjchat


6:29 p.m. PDT | 10.30.2013
RT @wjchat: Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

Saleem Khan
@SaleemChat


6:29 p.m. PDT | 10.30.2013
RT @wjchat: Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

Robert Hernandez
@webjournalist


6:29 p.m. PDT | 10.30.2013
.@Catanify Journalist Scout! :) But healthy communities online no easier/harder than in real world. Takes skill, care, patience. #wjchat

John Hassell
@johnhassell


6:29 p.m. PDT | 10.30.2013
@wjchat Q11: Kill ’em with kindness. #wjchat

Adam B Sullivan
@AdamBSullivan


6:30 p.m. PDT | 10.30.2013
@wjchat Q11 Take the High Road! #wjchat

Robert Hernandez
@webjournalist


6:30 p.m. PDT | 10.30.2013
RT @AdamBSullivan: @wjchat Q11: Kill ’em with kindness. #wjchat

wjchat
@wjchat


6:30 p.m. PDT | 10.30.2013
@wjchat A11: Be respectful and professional. Remember that you represent your organization. #wjchat

Bethonie Butler
@bethoniebutler


6:30 p.m. PDT | 10.30.2013
@wjchat A11 DO NOT FEED THE TROLLS – EVER http://t.co/kEVZ1G3lu0 #wjchat

PumpkinSpiceWerewolf
@znmeb


6:30 p.m. PDT | 10.30.2013
RT @bethoniebutler: @wjchat A11: Be respectful and professional. Remember that you represent your organization. #wjchat

wjchat
@wjchat


6:30 p.m. PDT | 10.30.2013
@wjchat A11 – Take the high road, know when to reply and when to ignore. Make yourself and your organization look good. #wjchat

T.J. Ortenzi
@tjortenzi


6:30 p.m. PDT | 10.30.2013
@wjchat A11 don’t take it personal. #wjchat

Claritza Jimenez
@ClaritzaJimenez


6:30 p.m. PDT | 10.30.2013
Too many times. RT @znmeb: @wjchat A11 DO NOT FEED THE TROLLS – EVER http://t.co/CihVka7C3D #wjchat

Kelly Chen
@chenkx


6:30 p.m. PDT | 10.30.2013
Q11 #wjchat Kill them with kindness. Failing that, just kill them. @wjchat

Sara Catania
@Catanify


6:30 p.m. PDT | 10.30.2013
Be nice. Always. If you’re angry, take a few. RT @wjchat: Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

Ivan Lajara
@ivanlajara


6:30 p.m. PDT | 10.30.2013
RT @ClaritzaJimenez: @wjchat A11 don’t take it personal. #wjchat

Bethonie Butler
@bethoniebutler


6:30 p.m. PDT | 10.30.2013
+1 RT @ClaritzaJimenez: @wjchat A11 don’t take it personal. #wjchat

wjchat
@wjchat


6:31 p.m. PDT | 10.30.2013
A11. And know when to move on. #wjchat

Ivan Lajara
@ivanlajara


6:31 p.m. PDT | 10.30.2013
@wjchat Q11 Leave emotion at the door. Stay respectful and don’t get invested in trying to win a war. #wjchat

Lita Beck
@Beck_Lita


6:31 p.m. PDT | 10.30.2013
#WJChat #A11 No. 1 #protip to deal with trolls? #DNFTT http://t.co/zj5I8WTLoo Or do, if you know what you’re doing. http://t.co/fbdFMzRGI9

Saleem Khan
@SaleemChat


6:31 p.m. PDT | 10.30.2013
RT @webjournalist: @wjchat Q11 Take the High Road! #wjchat

Ren LaForme
@ItsRen


6:32 p.m. PDT | 10.30.2013
Kill em, period http://t.co/bkiyjTzu12 RT @AdamBSullivan: @wjchat Q11: Kill ’em with kindness. #wjchat

Jordan Fifer
@JordanFifer


6:32 p.m. PDT | 10.30.2013
RT @wjchat: Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

John Ketchum
@Ketchcast


6:32 p.m. PDT | 10.30.2013
RT @wjchat: Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

John Ketchum
@Ketchcast


6:32 p.m. PDT | 10.30.2013
@wjchat a11 be kind, be clear, be firm. #wjchat

Ron BOOOOO-wisah
@boyreporter


6:32 p.m. PDT | 10.30.2013
@wjchat Q11: You don’t have to be like them, know your limits and know that everyone has a right to an opinion – talking is alright #wjchat

Syra Sharif
@syrawrites


6:33 p.m. PDT | 10.30.2013
That’s a wrap from us, guys! Thanks for playing nice and joining us tonight #wjchat

wjchat
@wjchat


6:33 p.m. PDT | 10.30.2013
RT @bethoniebutler: @wjchat A11: Be respectful and professional. Remember that you represent your organization. #wjchat

Ron BOOOOO-wisah
@boyreporter


6:33 p.m. PDT | 10.30.2013
@Ketchcast @wjchat Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

Duncan Pinderhughes
@StefanUrkell


6:33 p.m. PDT | 10.30.2013
A11: Don’t let them distract you from the long game. Build a great community despite them. It’s important work, and It takes time. #wjchat

John Hassell
@johnhassell


6:33 p.m. PDT | 10.30.2013
RT @wjchat: That’s a wrap from us, guys! Thanks for playing nice and joining us tonight #wjchat

T.J. Ortenzi
@tjortenzi


6:34 p.m. PDT | 10.30.2013
RT @StefanUrkell: @Ketchcast @wjchat Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

John Ketchum
@Ketchcast


6:34 p.m. PDT | 10.30.2013
Thank you to @tjortenzi and @bethoniebutler for being such great hosts! #wjchat

wjchat
@wjchat


6:34 p.m. PDT | 10.30.2013
@tjortenzi @SaleemChat @Catanify @ivanlajara Blocking depends on a commenter’s willingness to understand and follow the rules. #wjchat

Bethonie Butler
@bethoniebutler


6:34 p.m. PDT | 10.30.2013
@wjchat When it doubt, get offline. Sometimes a response can do damage. Walking away and regrouping can do you good. #wjchat

Amy Friedenberger
@AJFriedenberger


6:34 p.m. PDT | 10.30.2013
@wjchat QUICK QUESTION: What commenting platform are you using at your news org? #wjchat

Robert Hernandez
@webjournalist


6:34 p.m. PDT | 10.30.2013
.@ivanlajara @Catanify Yes, blocking is a losing battle. Better for a troll to get bored and leave when you won’t take their bait. #wjchat

Saleem Khan
@SaleemChat


6:34 p.m. PDT | 10.30.2013
@wjchat Closing thought: Stop using the word trolling when what you really mean is hate speech” http://t.co/42vPzeO90o #WJchat

Brandon Wall
@Walldo


6:34 p.m. PDT | 10.30.2013
Yay! Thank you! RT @wjchat: Thank you to @tjortenzi and @bethoniebutler for being such great hosts! #wjchat

Robert Hernandez
@webjournalist


6:34 p.m. PDT | 10.30.2013
@wjchat Great discussion. Thanks so much for having us! #wjchat

Bethonie Butler
@bethoniebutler


6:35 p.m. PDT | 10.30.2013
@wjchat Thanks! It has been super awful. Trolololo. #wjchat

Ren LaForme
@ItsRen


6:35 p.m. PDT | 10.30.2013
Thanks for a great chat, guys. Byeeee. #wjchat http://t.co/ei7sLyZGiJ

Naudia Jawad
@naudsie


6:35 p.m. PDT | 10.30.2013
Reminder: Pitch a host or topic to #wjchat –> http://t.co/vcsqlhZwRt

wjchat
@wjchat


6:35 p.m. PDT | 10.30.2013
.@bethoniebutler @tjortenzi @Catanify @ivanlajara Always. That’s why trolls must be handled on a case-by-case basis, as I said. #wjchat

Saleem Khan
@SaleemChat


6:35 p.m. PDT | 10.30.2013
RT @wjchat: Reminder: Pitch a host or topic to #wjchat –> http://t.co/vcsqlhZwRt

Robert Hernandez
@webjournalist


6:35 p.m. PDT | 10.30.2013
RT @naudsie: Thanks for a great chat, guys. Byeeee. #wjchat http://t.co/ei7sLyZGiJ

Robert Hernandez
@webjournalist


6:35 p.m. PDT | 10.30.2013
@webjournalist @wjchat Disqus. Scribble for comments/Qs forums. ProConit. Experimenting with ReadrBoard. #wjchat

Ivan Lajara
@ivanlajara


6:36 p.m. PDT | 10.30.2013
Night #wjchat! Activate the sing-a-long: http://t.co/O5kkAVQbv6

Robert Hernandez
@webjournalist


6:36 p.m. PDT | 10.30.2013
Yes great chat! RT @wjchat: Thank you to @tjortenzi and @bethoniebutler for being such great hosts! #wjchat

Ron BOOOOO-wisah
@boyreporter


6:36 p.m. PDT | 10.30.2013
RT @ivanlajara: @webjournalist @wjchat Disqus. Scribble for comments/Qs forums. ProConit. Experimenting with ReadrBoard. #wjchat

wjchat
@wjchat


6:36 p.m. PDT | 10.30.2013
@webjournalist @wjchat Thank you guys for having us! #wjchat

T.J. Ortenzi
@tjortenzi


6:37 p.m. PDT | 10.30.2013
RT @wjchat: That’s a wrap from us, guys! Thanks for playing nice and joining us tonight #wjchat

Bethonie Butler
@bethoniebutler


6:38 p.m. PDT | 10.30.2013
@acnatta we should try again? RT@wjchat: Reminder: Pitch a host or topic to #wjchat –> http://t.co/ipxmryHtgf

Michelle Holmes
@mlh_holmes


6:38 p.m. PDT | 10.30.2013
Near Toronto (90-minute flight or less)? Register by Nov.1 for @IRE_NICAR investigative workshop Nov. 9-10! http://t.co/EMY6Itxtmj #wjchat

Saleem Khan
@SaleemChat


6:38 p.m. PDT | 10.30.2013
@wjchat thanks for having me, it’s been a while since I’ve had the chance to hop in. Glad the time zones worked out! #wjchat

Kendra Desrosiers
@KD


6:39 p.m. PDT | 10.30.2013
RT @KD: A5: Trolling takes time and energy that I’d rather put towards watching cat videos. #wjchat

Aubrie Abeno
@aubrieabeno


6:40 p.m. PDT | 10.30.2013
I’m @saleemkhan if you want to connect. Meet me in Toronto Nov. 9-10 at @IRE_NICAR investigative workshop. http://t.co/EMY6Itxtmj #wjchat

Saleem Khan
@SaleemChat


6:40 p.m. PDT | 10.30.2013
Lessons from tonight’s #wjchat: More cats. Less trolls. Be kind, always. Thanks @bethoniebutler + @tjortenzi for hosting!

Kelly Chen
@chenkx


6:42 p.m. PDT | 10.30.2013
@wjchat I should have signed off with this!!! http://t.co/VeT7MeqGbN #wjchat

Robert Hernandez
@webjournalist


6:44 p.m. PDT | 10.30.2013
@webjournalist @ItsRen I’ve used both Disqus and Livefyre. Leaning back towards Disqus right now. #wjchat

Andr Natta
@acnatta


6:47 p.m. PDT | 10.30.2013
RT @wjchat: Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

Jacqueline
@mrsrocknevious


6:55 p.m. PDT | 10.30.2013
RT @ivanlajara: @webjournalist @wjchat Disqus. Scribble for comments/Qs forums. ProConit. Experimenting with ReadrBoard. #wjchat

ReadrBoard
@ReadrBoard


7:00 p.m. PDT | 10.30.2013
RT @SaleemChat: #WJChat #A10 Some subjects are attract more trolls. Some trolling is predictable. Canned responses help And be cool: http:/

Clare Ondrey
@clareondrey


7:05 p.m. PDT | 10.30.2013
@carlie_kollath haha,everyone’s so nice they accuse the media of being the trolls! ;) #wjchat

Dave Earley
@earleyedition


7:07 p.m. PDT | 10.30.2013
RT @wjchat: *Q8* Is it okay to ask for help to troll trolls? What is the community’s responsibility for moderation? via @backavar #wjchat

Dave Earley
@earleyedition


7:07 p.m. PDT | 10.30.2013
RT @wjchat: Q9 How do you convert a person from a troll to a useful commenter or can you? #wjchat

Dave Earley
@earleyedition


7:08 p.m. PDT | 10.30.2013
RT @wjchat: @KD More kitties: http://t.co/AoAU8VSv8A Less creepy. #wjchat

Dave Earley
@earleyedition


7:09 p.m. PDT | 10.30.2013
RT @wjchat: Q10: What can we do to pre-plan for troll behavior? How do you identify conversations that might attract trolls? #wjchat

Dave Earley
@earleyedition


7:09 p.m. PDT | 10.30.2013
RT @wjchat: Q11: Sooooo, what is your #1 top pro-tip for dealing with a troll? #wjchat

Dave Earley
@earleyedition


7:13 p.m. PDT | 10.30.2013
#wjchat Q11: #protip for dealing with a troll? RT @AdamBSullivan: @wjchat Q11: Kill ’em with kindness

Dave Earley
@earleyedition


7:15 p.m. PDT | 10.30.2013
#wjchat Q11: #protip for dealing with a troll? RT @bethoniebutler: Be respectful & professional. Remember you represent your organization

Dave Earley
@earleyedition


7:51 p.m. PDT | 10.30.2013
RT @webjournalist: @wjchat QUICK QUESTION: What commenting platform are you using at your news org? #wjchat

Sydney Smith
@SSmithWriter


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